La Prima Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,772 reviews across 11 portals
:
No Public Name
Reviewed: 5 weeks ago (18/02/2026)
Date of experience: 02/2026

Boa.

Dear Lopes,

Thank you for your feedback.
We are happy to hear that your stay was satisfactory.
We take note of your suggestions, regarding the breakfast room.

We hope to welcome you again in the future.
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 5 weeks ago (16/02/2026)
Date of experience: 02/2026

The hotel’s location is absolutely its best feature, and the staff were incredibly friendly and welcoming throughout my stay. While the property was very clean, the rooms felt a little small and it would have been lovely to have a bath for extra comfort, especially as the interior decor felt a bit dated. Additionally, since one elevator was reserved only for guests, there were some long wait times to get up to the rooms. However, the food quality at breakfast was excellent, though I would have enjoyed more variety in the cooked options as the menu was very egg-heavy. It’s a great, clean spot for those who want to be in the heart of the action, but a few updates and a more diverse breakfast menu would make it even better.

Dear Croft,

Thank you for taking the time to share your detailed feedback.
We are pleased to read that you appreciated our excellent location, the friendliness of our staff, and the cleanliness of the property. It is also wonderful to know that you found the breakfast fresh and of high quality.

At the same time, we note your comments regarding room size, interior style, the absence of a bath, elevator waiting times, and the variety of hot breakfast options. Your observations are valuable and will be reviewed as we continue with our renovations.

We look forward to welcoming you back again in the future!
Best regards,
Adam Vendel
Front Office Supervisor
By Claudia Cumani
Reviewed: 5 weeks ago (16/02/2026)
Date of experience: 02/2026

Guest has not commented on review

No Public Name
Reviewed: 5 weeks ago (16/02/2026)
Date of experience: 02/2026

Agradable, ubicación perfecta y personal muy atento

Dear Beltran,

Thank you very much for your kind feedback.
We are delighted to read that you had a pleasant stay, appreciated our perfect location, and found our staff very attentive.

We look forward to welcoming you back again in the future.
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 5 weeks ago (16/02/2026)
Date of experience: 02/2026

Ok great location, very good price, decoration in hallways and rooms very tatty/needs refreshing. 2 espresso coffee cups in room and 2 capsules which aren’t nespresso so don’t fit machine correctly and were crushed - had to ask for new ones which were given, when asked for more for our 2 night stay was told 2 euros for each capsules ! Despite booking stating complimentary coffee. No tea but they did give me a kettle and said take teabags from breakfast service. Stored our luggage after checkout. Great restaurant next door with a flyer for 10% discount. Bed really hard but pillows good. Mattress topper stained but sheets and towels clean. Shower hair gel is awful very thin and doesn’t lather

Dear Biggs,

Thank you for taking the time to share your detailed feedback.
We appreciate your positive comments regarding our great location, good value for money, luggage storage service, and the restaurant next door.
We also acknowledge your concerns about the condition of the hallways and room furnishings, coffee amenities, housekeeping details, bed comfort, and certain bathroom products. Your observations regarding cleanliness, room presentation, and breakfast related items are taken seriously and will be reviewed with the relevant teams.

We regret that several aspects of your stay did not meet your expectations and we hope to have the opportunity to welcome you back after the renovation work to see these aspects improved!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 6 weeks ago (09/02/2026)
Date of experience: 02/2026

Todo muy bueno,la ubicación exelente,
Lo único el desagüe de la ducha no bajaba bien

Dear Apesoa,

Thank you for sharing your feedback.
We are pleased to read that everything was great and that you appreciated our location. We also note your comment regarding the shower drain so it can be addressed.

We look forward to welcoming you back again in the future!
Best regards,
Adam Vendel
Front Office Supervisor
By Bernadett
Reviewed: 7 weeks ago (04/02/2026)
Date of experience: 02/2026

Guest has not commented on review

By Stefano
Reviewed: 7 weeks ago (03/02/2026)
Date of experience: 02/2026

Posizione ottimo, camera pulitissima e staff molto gentile. Colazione ottima e varia.

Dear Stefano,

Thank you very much for your positive feedback.
We are delighted to read that you appreciated our great location, clean rooms, friendly staff, and the excellent and varied breakfast.

We look forward to welcoming you back again in the future!
Best regards,
Adam Vendel
Front Office Supervisor
By Győri Anikó
Reviewed: 2 months ago (27/01/2026)
Date of experience: 01/2026

Guest has not commented on review

No Public Name
Reviewed: 2 months ago (22/01/2026)
Date of experience: 01/2026

It’s just good because of the location, otherwise it’s not good

Dear Elsadek,

Thank you for taking the time to share your feedback.
We appreciate you highlighting our location. We also note your concerns regarding the room size, facilities, the coffee machine, breakfast variety, and your experience with the service at reception. Your comments are important to us and help identify areas that require attention.

We hope to have the opportunity to welcome you back!
Best regards,
Adam Vendel
Front Office Supervisor
Back to Top CERTIFICATE what's this?