La Prima Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,776 reviews across 11 portals
:
By Maria
Reviewed: 4 days ago (06/03/2026)
Date of experience: 03/2026

Posizione eccellente, personale cordiale e disponibile, nel complesso tutto perfetto

By Eleonora
Reviewed: 1 week ago (03/03/2026)
Date of experience: 03/2026

Buono!

Dear Eleonora,

Thank you for your positive feedback.
We are delighted that you enjoyed the breakfast selection and quality. We also appreciate your suggestion regarding espresso and will take it into consideration as we continuously work to enhance our breakfast offering.

We hope to welcome you back again in the future.
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 1 week ago (02/03/2026)
Date of experience: 03/2026

I would not return to this hotel because of the carpets in the room which caused a bad smell

Dear Beery,

Thank you for taking the time to share your feedback.
We are pleased that you enjoyed the breakfast. At the same time, we regret the inconvenience caused by the carpets in the room and hallway, as well as the issue with the shower door. Guest comfort is very important to us, and your comments help us identify areas where attention is needed.

We appreciate you bringing these matters to our attention and we hope to have the opportunity to welcome you back again in our hotel.
Best regards,
Adam Vendel
Front Office Supervisor
By Mike Froom
Reviewed: 1 week ago (02/03/2026)
Date of experience: 03/2026

Fantastic stay at a great hotel! Perfect location, friendly staff, lovely hotel and substantial breakfast! Many thanks guys ;)

Dear Mike,

Thank you very much for your wonderful feedback.
We are delighted to read that you had a fantastic stay and that you enjoyed our perfect location, the friendliness of our team, and the atmosphere of the hotelas well as our breakfast.

We look forward to welcoming you back again in the future!
Best regards,
Adam Vendel
Front Office Supervisor
By Marco
Reviewed: 2 weeks ago (27/02/2026)
Date of experience: 02/2026

Hotel centralissimo e molto silenzioso. Camera molto spaziosa e addirittura si riesce a vedere il danubio dal balcone. Complimenti allo staff molto preparato e gentile

Dear Marco,

Thank you for your review.
We are delighted that you appreciated our location, as well as the spacious room and the breakfast. It is especially rewarding to read your kind words about our knowledgeable and friendly team.

We truly value your feedback and we look forward to welcoming you back again in the future.
Best regards,
Adam Vendel
Front Office Supervisor
By Pavel
Reviewed: 2 weeks ago (21/02/2026)
Date of experience: 02/2026

Guest has not commented on review

No Public Name
Reviewed: 3 weeks ago (20/02/2026)
Date of experience: 02/2026

Bad

Dear Guest,

Thank you for sharing your feedback.
We regret to read that your experience was negative and that the room temperature was uncomfortable during your stay. At the reception we are always happy to help with such problems as insufficient A/C or the help with operating the control panel. Your comment is important to us and will be reviewed to ensure appropriate comfort levels are maintained.

We hope to have the opportunity to welcome you back.
Best regards,
Adam Vendel
Front Office Supervisor
By George Kolokotronis
Reviewed: 3 weeks ago (20/02/2026)
Date of experience: 02/2026

Renovation that didn't know. To much noise, too much dirt, one elevator. One polite gesture from you about this would be fine.

Dear George,

Thank you for sharing your feedback.
We regret that the ongoing renovation works and the temporary operation with one lift caused inconvenience during your stay. Guest comfort is very important to us, and we continuously strive to minimize any disruption while improvement works are taking place.
Your comments regarding prior communication and acknowledgement of the inconvenience are noted and will be carefully reviewed internally.

We hope to have the opportunity to welcome you back in the future under more comfortable circumstances.
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 3 weeks ago (20/02/2026)
Date of experience: 02/2026

Très bien placé, bonne literie, salle de bains trop petite

Dear Gastou,

Thank you for sharing your feedback.
We are pleased to read that you found the location very good and the bedding comfortable. We also note your comment regarding the bathroom size and appreciate you bringing this to our attention.

We look forward to welcoming you back again in the future.
Best regards,
Adam Vendel
Front Office Supervisor
By Georgiana mutulescu
Reviewed: 3 weeks ago (19/02/2026)
Date of experience: 02/2026

Ok

Dear Georgina,

Thank you for sharing your feedback.
We are pleased to read that you appreciated our central location and the prompt service from our staff. We also note your comments regarding the toilet height, mattress comfort and sauce options at breakfast, and we regret that these aspects affected your experience. Your observations are valuable and will be reviewed.

We hope to have the opportunity to welcome you back.
Best regards,
Adam Vendel
Front Office Supervisor
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