La Prima Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,790 reviews across 11 portals
:
No Public Name
Reviewed: 8 months ago (04/06/2025)
Date of experience: 05/2025

Very friendly and accommodating staff.
I had clothes laundered by the hotel. I didn’t check them on their return, my bad. After departing I discovered several days later that I didn’t receive all of my clothes back.

Dear Delo,

Thank you for your kind words about our staff, we’re truly sorry to hear about the issue with your laundry. Please accept our sincere apologies for the inconvenience. We would be happy to look into it further if you could contact us directly with the details.

We hope to have the opportunity to welcome you back and provide a more seamless experience.
Best regards,
Adam Vendel
Front Office Supervisor
By Abigail
Reviewed: 8 months ago (03/06/2025)
Date of experience: 06/2025

It was an amazing experience

Dear Abigail,

Thank you for your review!
We are delighted to hear that everyhting was to your satisfaction during your stay.
We hope to welcome you again for anther great experience.

Best regards,
Adam Vendel
Front Office Supervisor
By Liel Gershberg
Reviewed: 8 months ago (02/06/2025)
Date of experience: 05/2025

It was amazing

Dear Liel,

Thank you for your feedback.
We are happy to hear everything was satisfactory during your stay.
As well as the brekakfast, even if there were no pancakes, we will keep it in mind as we continue to expand our offerings.

We look forward to welcoming you again in the future!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 8 months ago (01/06/2025)
Date of experience: 05/2025

Guest has not commented on review

By Orit Ben yacov
Reviewed: 8 months ago (31/05/2025)
Date of experience: 05/2025

Very good

Dear Orit,

Thank you very much for your review.
We are delighted to hear that everything was to your satisfaction.
We have taken note of your feedback regarding breakfast selection, we will keep it in mind as we continue to improve.

We look forward to welcoming you back again in the future!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 8 months ago (30/05/2025)
Date of experience: 05/2025

Very good stuff has been grate

Dear Aviani,

Thank you for your kind words about our staff, we’re glad they made a great impression.
We appreciate your suggestion regarding the breakfast variety and will take it into consideration as we work to enhance our service.

We hope to have the pleasure of welcoming you back soon.
Best regards,
Adam Vendel
Front Office Supervisor
By 7
Reviewed: 8 months ago (29/05/2025)
Date of experience: 05/2025

Guest has not commented on review

No Public Name
Reviewed: 8 months ago (28/05/2025)
Date of experience: 05/2025

Localização muito boa.

Dear Gonçalves Reis Filho,

Thank you for your feedback.
We’re pleased to hear you appreciated our central location.
We regret to learn that the size of the bathroom did not meet your expectations. Your comments are important to us and will be taken into consideration for future improvements.

We hope to welcome you again for another stay in the future.
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 8 months ago (28/05/2025)
Date of experience: 05/2025

I ragazzi della reception tutti bravissimi e gentilissimi, così come il personale della colazione.

Dear Aprile,

Thank you for your feedback.
We're glad to hear that both our reception and breakfast staff made a positive impression during your stay. We appreciate your comments regarding the coffee and sweet breakfast options. We will take your suggestions into account as we continue to improve our offerings.

We hope to have the opportunity to welcome you back again.
Best regards,
Adam Vendel
Front Office Supervisor
By B-O
Reviewed: 8 months ago (28/05/2025)
Date of experience: 05/2025

Very nice Hotel close to everything

Dear Guest,

Thank you very much for your review.
We are delighted that everything had met your expectations.
We hope to welcome you again for another satisfying stay!

Best regards,
Adam Vendel
Front Office Supervisor
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