La Prima Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,819 reviews across 9 portals
:
By ROBERTA
Reviewed: 2 years ago (13/01/2025)
Date of experience: 01/2025

OTTIMO. La posizione dell'Hotel compensa le piccole mancanze riscontrate.

Dear Roberta,

Thank you for your feedback!
We are thrilled to hear that you found your experience excellent and appreciated our convenient location. We regret to hear that the cappuccino and coffee did not meet your expectations. For your information, we do have a manual coffee pot available at breakfast, and we will take your feedback about the balance between sweet and savory options into consideration, as we work on enhancing guest experience.

We hope to welcome you back for an even better stay in the future!
Best regards,
Adam Vendel
Front Office Supervisor
By Liat
Reviewed: 2 years ago (13/01/2025)
Date of experience: 01/2025

great, i'm sure i will return to this hotel

Dear Liat,

Thank you for your kind feedback!
We are delighted to hear that you had a great experience and are sure you will return.
We appreciate your suggestion about adding pancakes or cakes to the breakfast. On certain occasions, we do offer such items as well, so we hope you get to enjoy them on your next visit.

We look forward to welcoming you back soon!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (12/01/2025)
Date of experience: 01/2025

Al di sopra aspettative!!!!

Dear Stabile,

Thank you for your fantastic feedback!
We are thrilled to hear that your experience exceeded expectations.

We look forward to welcoming you back again in the future.
Best regards,
Adam Vendel
Front Office Supervisor
By Eleni
Reviewed: 2 years ago (12/01/2025)
Date of experience: 01/2025

Everything was fine!
Thank you so much!
Hope to come back soon!!

Dear Eleni,

Thank you for your kind feedback!
We are delighted to hear that everything was fine during your stay.
We appreciate your suggestion regarding a toaster for the bread. For your information, toasted bread can be requested from inside the kitchen, which helps avoid any fire hazards as from previous occasions.

We hope to welcome you back soon!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (10/01/2025)
Date of experience: 01/2025

Εξαιρετική!!

Dear Zoe,

Thank you for your feedback!
We are glad to hear that you had an excellent stay.
We appreciate your suggestion regarding the breakfast variety, particularly with the addition of more types of multigrain wholemeal bread. Your input is valuable, and we will consider it for future improvements.

We look forward to welcoming you back in the future for another excellent stay.
Best regards,
Adam Vendel
Front Office Supervisor
By Markus
Reviewed: 2 years ago (09/01/2025)
Date of experience: 01/2025

Perfekt

Dear Markus,

Thank you for your feedback!
We are glad to hear you had a great stay.
We apologize for the inconvenience at breakfast regarding the availability of glasses and cups. We appreciate your understanding on it's replenishment at the busier times of breakfast.

We look forward to welcoming you back again.
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (08/01/2025)
Date of experience: 01/2025

Muy buena

Dear Campo,

Thank you for your feedback!
We are glad to hear that you found your stay to be great and our breakfast delicious.

We appreciate your comments regarding the variety and replenishment of products. Your input is valuable, and we will work on improving this aspect to enhance the experience for our guests.

We look forward to welcoming you back in the future.
Best regards,
Adam Vendel
Front Office Supervisor
By Alessandro
Reviewed: 2 years ago (08/01/2025)
Date of experience: 01/2025

Ottimo

Dear Alessandro,

Thank you for your feedback!
We are delighted to hear that you had an optimal stay with us.
We appreciate your feedback regarding the breakfast and will take it into consideration to improve the variety for our guests.

We look forward to welcoming you back for another great stay in the future.
Best regards,
Adam Vendel
Front Office Supervisor
By Chiara
Reviewed: 2 years ago (08/01/2025)
Date of experience: 01/2025

Ottimo

Dear Chiara,

Thank you for your feedback!
We are delighted to hear you had an optimal experience.
We appreciate your suggestion about adding more sweet options to the breakfast. Your input is valuable, and we will consider this for future improvements.

We look forward to welcoming you back in the future.
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (07/01/2025)
Date of experience: 01/2025

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