La Prima Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,819 reviews across 9 portals
:
By Amit
Reviewed: 2 years ago (07/12/2024)
Date of experience: 12/2024

Good

Dear Amit,

Thank you for your feedback!
We're glad you enjoyed your stay.
We appreciate your suggestion for more vegetables and omelets at breakfast. Your input is valuable, and we will consider this as we continue to improve our offerings.

We look forward to welcoming you back in the future!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (05/12/2024)
Date of experience: 12/2024

Good but a bit stingy to only give you 2 pods of coffee in room ! Every other hotels I stayed in put more everyday without an extra charge .

Dear Jaffre,

Thank you for your feedback!
We're glad you enjoyed your stay overall.
Regarding the coffee pods, we appreciate your perspective and will take it into consideration for future improvements. Our team is always looking for ways to enhance guest satisfaction.

We hope to welcome you back and provide an even better experience next time.
Best regards,
Adam Vendel
Front Office Supervisor
By Diane
Reviewed: 2 years ago (02/12/2024)
Date of experience: 11/2024

Guest has not commented on review

By Fabrizio
Reviewed: 2 years ago (01/12/2024)
Date of experience: 11/2024

Buono

Dear Fabrizio,

Thank you for your review!
We're delighted to hear you enjoyed your stay overall.
We understand your comments about the breakfast variety, and we’re continually working to enhance our services.

We hope to welcome you back in the future and provide an even better experience.
Best regards,
Adam Vendel
Front Office Supervisor
By Emilia maisano
Reviewed: 2 years ago (30/11/2024)
Date of experience: 11/2024

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (26/11/2024)
Date of experience: 11/2024

Guest has not commented on review

By Dalya kadmon
Reviewed: 2 years ago (24/11/2024)
Date of experience: 11/2024

Guest has not commented on review

By ÖMER MORKAYA
Reviewed: 2 years ago (19/11/2024)
Date of experience: 11/2024

We were very pleased with your five night stay. Thank you for everything

Dear Ömer,

Thank you for your kind words!
We’re delighted to hear that you were very pleased with your five-night stay. It was our pleasure to host you, and we truly appreciate your feedback.

We look forward to welcoming you back in the future!
Best regards,
Adam Vendel
Front Office Supervisor
By Manuele
Reviewed: 2 years ago (18/11/2024)
Date of experience: 11/2024

Soggiorno molto bello, camera abbastanza grande solo il bagno un pò piccolo e scomodo la porta attaccata in pratica al lavandino, non so se l'areatore era presente e/o funzionante. Pulizia camera e bagno impeccabile, staff molto gentile, package breakfast ottimo e posizione centralissima.
Piccolo inconveniente, comunque risolto, legato alla pre-autorizzazione della carta di credito effettuata durante il check in data il pagamento effettuato in check-out, come spesso accaduto credevo che la pre-autorizzazione fosse stata già effettuata da Booking.

Dear Manuele,

Thank you for sharing your feedback.
We’re delighted to hear that you enjoyed your stay, appreciated the cleanliness, our staff's kindness, and the central location.

We regret to hear of the inconvenience with the bathroom layout and any confusion regarding the pre-authorization process. Your comments are valuable in helping us improve also on our breakfast offerings as well.

We hope to welcome you back soon for an even more seamless experience!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (17/11/2024)
Date of experience: 11/2024

Very pleasant

Dear Nadera,

Thank you for your kind words!
We’re delighted to hear you had a very pleasant stay with us.
We hope to have the pleasure of welcoming you back to our hotel on your next visit!

Best regards,
Adam Vendel
Front Office Supervisor
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