La Prima Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,792 reviews across 11 portals
:
By Cristiana
Reviewed: 2 years ago (03/08/2024)
Date of experience: 08/2024

Ottima posizione, staff ottimo, molto carino

Dear Cristiana,

Thank you for your kind words!
We're delighted to hear that you enjoyed our great location and staff.

We hope to welcome you back for another nice stay in the future!
Best regards,
Adam Vendel
Front Office Supervisor
By Symeon
Reviewed: 2 years ago (01/08/2024)
Date of experience: 07/2024

Guest has not commented on review

By Andrew Carter
Reviewed: 2 years ago (29/07/2024)
Date of experience: 07/2024

Very hard to find fault with the hotel. Great location, very quiet and clean, excellent personal service.

Dear Andrew,

Thank you for your fantastic review!
We're delighted to hear that you found it hard to find fault with our hotel.
It's great to know that you appreciated our great location, quiet atmosphere, and excellent personal service.
Thank you for your understanding of the replenishment at breakfast during busy periods.

We look forward to welcoming you back for another exceptional stay!
Best regards,
Adam Vendel
Front Office Supervisor
By Gary
Reviewed: 2 years ago (29/07/2024)
Date of experience: 07/2024

Excellent hotel, great location for a Budapest stay. Staff very friendly rooms very nice. Overall an excellent stay. See you again in December.

Dear Gary,

Thank you for your wonderful review!
We're delighted to hear that you had an excellent stay and found our location great for your Budapest visit. It's great to know that you enjoyed our friendly staff and nice rooms.

We're looking forward to welcoming you back in December!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (28/07/2024)
Date of experience: 07/2024

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (27/07/2024)
Date of experience: 07/2024

Good. Excellent location, very helpful reception staff

Dear Lightstone,

Thank you for your feedback.
We're pleased to hear that you enjoyed our excellent location and found our reception staff very helpful.

We appreciate your suggestions regarding more gluten-free breakfast options and the size of the breakfast room. Your feedback helps us improve, and we will certainly consider these aspects to enhance our guests' experience.

We hope to welcome you back in the future and provide an even better stay.
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (26/07/2024)
Date of experience: 07/2024

Location - perfect.
Friendliness of the male staff at reception could have been better.
All in all - it certainly served a purpose.

Dear Routh,

Thank you for sharing your thoughts.
We're glad to hear that you found our location perfect and that our hotel served your purpose.

We apologize if the friendliness of the male staff at reception did not meet your expectations. We will address this with our team. We always strive for a warm and welcoming experience for all guests.
The problem in the shower has been reported to the maintenance team.

We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future.

Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (26/07/2024)
Date of experience: 07/2024

I would highly recommend this hotel as it is central to all attractions. The breakfast was excellent and the rooms were adequate. The friendly staff were what made the experience more satisfying as they were so helpful and always took time to ask about our day when returning to the hotel.

Dear Gibsey,

Thank you for your glowing recommendation!
We're thrilled to hear that you enjoyed your stay and found our central location convenient for exploring all the attractions.
It's wonderful to know that you enjoyed the excellent breakfast and found the rooms adequate for your needs.

We especially appreciate your kind words about our friendly staff. It's great to hear that their helpfulness and genuine interest in your experience made your stay more satisfying.

We look forward to welcoming you back on your next visit!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (26/07/2024)
Date of experience: 07/2024

One of the worst I've had in Europe. It's sad because for such a nice hotel in a nice location the bathroom and breakfast staff and cleaner are terrible.

Dear Ghani,

Thank you for taking the time to share your feedback.
It’s particularly disheartening to learn that the bathroom, breakfast staff, and cleanliness did not meet your expectations.

We apologize for the issues you faced with the breakfast options and the service provided. Your comments about the lack of variety and the experience with our breakfast staff are concerning, and we will address these areas to ensure a better experience for our future guests.

Please know that we take your feedback seriously and will work on improving our services and facilities. We hope to have the opportunity to regain your trust in the future.

Best regards,
Adam Vendel
Front Office Supervisor
By Sheryl Dumont
Reviewed: 2 years ago (25/07/2024)
Date of experience: 07/2024

I really loved La Prima Fashion. One, it's wonderfully located in old town where you can walk to some great eateries and the bridges and the river and all the local sites you want to see. Charming setting. The price is very fair for what you get. Third our desk clerk, Kat, was nothing short of amazing. Her English was exceptional, so pleasant and went above and beyond when my luggage was lost and the Hungarian airport was not efficient, in really trying to help me out. So Customer Service is excellent. I highly recommend La Prima Fashion.

Dear Sheryl,

Thank you for your heartfelt review!
We're delighted to hear that you loved your stay with us. Appreciated our breakfast offerings along with our location.

We are especially pleased to hear your kind words about our receptionist, Kat. It’s wonderful to know that she provided exceptional service, especially when dealing with the issue of your lost luggage. We will pass on your kind words to Kat.

Thank you for highly recommending La Prima Fashion. We look forward to welcoming you back in the future!
Best regards,
Adam Vendel
Front Office Supervisor
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