La Prima Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,792 reviews across 11 portals
:
By Stephanie Gerken
Reviewed: 2 years ago (25/07/2024)
Date of experience: 07/2024

We really enjoyed our stay. The location of the hotel is fantastic. The staff were very friendly and helpful, both before our stay and during it. There was a good choice of food at breakfast and it was always replenished.

Dear Stephanie,

Thank you for your wonderful review!
We're thrilled to hear that you really enjoyed your stay and found our location fantastic.
It's great to know that our friendly and helpful staff made your experience even better, both before and during your stay.

We're also glad you appreciated the good choice of food at breakfast and the consistent replenishment. We look forward to welcoming you back in the future!
Best regards,
Adam Vendel
Front Office Supervisor
By Scott
Reviewed: 2 years ago (24/07/2024)
Date of experience: 07/2024

Very pleasing.

Dear Scott,

Thank you for your positive feedback.
We're glad to hear that your experience was very pleasing.
If there are any additional insights you would like to share with us about your stay, please, do not hesitate.

We hope to welcome you back in the future!
Best regards,
Adam Vendel
Front Office Supervisor
By Gary
Reviewed: 2 years ago (22/07/2024)
Date of experience: 07/2024

Very good

Dear Gary,

Thank you for your positive review!
We're delighted to hear that you had a very good experience with us.

We look forward to welcoming you back in the future.
Best regards,
Adam Vendel
Front Office Supervisor
By Familie Fritzsche
Reviewed: 2 years ago (20/07/2024)
Date of experience: 07/2024

Wir waren sehr zufrieden. Wir kommen wieder!!!

Dear Fritzsche,

Thank you so much for your positive feedback!
We’re delighted to hear that you were very satisfied with your stay.

We look forward to welcoming you back again!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (12/07/2024)
Date of experience: 06/2024

Guest has not commented on review

By Hoffman
Reviewed: 2 years ago (11/07/2024)
Date of experience: 07/2024

Guest has not commented on review

By Tali
Reviewed: 2 years ago (10/07/2024)
Date of experience: 07/2024

Great
But they didn’t change my bedding even once in 5 days
(And i had blood on my shit)

Dear Tali,

Thank you for taking the time to share your feedback.
We are pleased to hear that you had an overall great experience with us.
We apologize for the inconvenience regarding the sheets not being changed. The housekeeping manager will look into this issue. We also appreciate your suggestion about providing alternative milk options at breakfast.
Your comments will help us improve our services.

We hope to welcome you back soon!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (09/07/2024)
Date of experience: 07/2024

Good.

Dear Uddin,

Thank you for your feedback!
We are glad to hear that you had a good stay with us.

We hope to welcome you back!
Best regards,
Adam Vendel
Front Office Supervisor
By Rita Sá Esteves
Reviewed: 2 years ago (07/07/2024)
Date of experience: 07/2024

Muito agradável.

Dear Rita,

Thank you for your feedback!
We are delighted to hear that you had a very pleasant stay with us.
Thank you for the recommendation on the breakfast fruits, I'll be sure to pass it on to the F&B manager.

We hope to welcome you back again in the future!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (07/07/2024)
Date of experience: 07/2024

Guest has not commented on review

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