La Prima Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,819 reviews across 9 portals
:
By Familie Fritzsche
Reviewed: 2 years ago (20/07/2024)
Date of experience: 07/2024

Wir waren sehr zufrieden. Wir kommen wieder!!!

Dear Fritzsche,

Thank you so much for your positive feedback!
We’re delighted to hear that you were very satisfied with your stay.

We look forward to welcoming you back again!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (12/07/2024)
Date of experience: 06/2024

Guest has not commented on review

By Hoffman
Reviewed: 2 years ago (11/07/2024)
Date of experience: 07/2024

Guest has not commented on review

By Tali
Reviewed: 2 years ago (10/07/2024)
Date of experience: 07/2024

Great
But they didn’t change my bedding even once in 5 days
(And i had blood on my shit)

Dear Tali,

Thank you for taking the time to share your feedback.
We are pleased to hear that you had an overall great experience with us.
We apologize for the inconvenience regarding the sheets not being changed. The housekeeping manager will look into this issue. We also appreciate your suggestion about providing alternative milk options at breakfast.
Your comments will help us improve our services.

We hope to welcome you back soon!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (09/07/2024)
Date of experience: 07/2024

Good.

Dear Uddin,

Thank you for your feedback!
We are glad to hear that you had a good stay with us.

We hope to welcome you back!
Best regards,
Adam Vendel
Front Office Supervisor
By Rita Sá Esteves
Reviewed: 2 years ago (07/07/2024)
Date of experience: 07/2024

Muito agradável.

Dear Rita,

Thank you for your feedback!
We are delighted to hear that you had a very pleasant stay with us.
Thank you for the recommendation on the breakfast fruits, I'll be sure to pass it on to the F&B manager.

We hope to welcome you back again in the future!
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (07/07/2024)
Date of experience: 07/2024

Guest has not commented on review

By Dan shean
Reviewed: 2 years ago (30/06/2024)
Date of experience: 06/2024

Very good

Dear Dan,

Thank you for your feedback!
We're glad to hear you had a very good experience with us.
We hope to welcome you back soon!

Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (28/06/2024)
Date of experience: 06/2024

Perfect stay for myself and friend. Had everything we needed, staff were lovely and it was very central for local shops and restaurants and getting around in general.

Dear Carrington,

Thank you for your feedback!
We're delighted to hear that your stay was perfect and that our staff, central location, and amenities met your needs.
We hope to welcome you back soon!

Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (27/06/2024)
Date of experience: 06/2024

Excellent, great service and friendly staff

Dear Atkins,

Thank you for your feedback!
We're thrilled to hear that you found our service excellent and our staff friendly.
We hope to welcome you back soon!

Best regards,
Adam Vendel
Front Office Supervisor
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