La Prima Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,797 reviews across 11 portals
:
By Vincenzo
Reviewed: 2 years ago (07/10/2023)
Date of experience: 10/2023

Ottimo soggiorno.

Dear Vincenzo,

Thank you for your positive feedback about your stay. We're delighted to hear that you had a great experience.
We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

Best regards,
Adam Vendel
Front Office Supervisor
By Ayelet
Reviewed: 2 years ago (05/10/2023)
Date of experience: 10/2023

Our experience at the hotel is excellent The location is superb The service is good. Nice and clean rooms

Dear Ayelet,

Thank you for taking the time to share your positive experience.
We are delighted to hear that you found our location superb and our service good.
Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another excellent stay in the future.

Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 2 years ago (05/10/2023)
Date of experience: 10/2023

nice on the hole but one of th member stuff was not honest wuth me i asked him to pay for extra hours but he said that you were fully booked (a young man )/ when i askedtheother one who was older than him he agreed right away. it is my second time in a half year here in your hotel which means i like this place .

Dear Guest,

Thank you for your feedback, and we appreciate your continued patronage at our hotel.
We are pleased to hear that your overall impression of our hotel is positive.
We apologize for any inconvenience caused by the miscommunication you experienced with one of our team members. All extra inquiries, such as extended check out are subject to availability.

Your satisfaction is important to us, and we look forward to welcoming you back on your next visit.
Best regards,
Adam Vendel
Front Office Supervisor
By Shoaib
Reviewed: 2 years ago (03/10/2023)
Date of experience: 09/2023

Disappointed for a 4-star reviewed as someone who had won awards and recognition. Location is good.

No Public Name
Reviewed: 2 years ago (03/10/2023)
Date of experience: 10/2023

Guest has not commented on review

By Liron Holtzman
Reviewed: 2 years ago (30/09/2023)
Date of experience: 09/2023

My husband and I celebrated our honeymoon and I mentioned it in the hotel reservation and even wrote it in an email. They answered me straight away and offered me to add a service for an additional fee. I was expecting to get to the hotel and see maybe something small from you to me but there was nothing special. It wasn't even addressed, maybe chocolates, a nice arrangement in the room but nothing. Was a bit disappointing.

Dear Liron,

Thank you for choosing to celebrate your honeymoon at our hotel in Budapest. We genuinely appreciate your decision to stay with us during this special occasion.

We appreciate your feedback as it helps us identify areas where we can improve the guest experience. Rest assured, we will review our communication processes to ensure that such special occasions are properly acknowledged and celebrated in the future.

We hope that despite this, you were able to enjoy your time in Budapest and create lasting memories during your honeymoon. Should your travels bring you back to our city, we would love the opportunity to welcome you again in our hotel.
Best regards,
Adam Vendel
Front Office Supervisor
By Dolores
Reviewed: 2 years ago (30/09/2023)
Date of experience: 09/2023

Molto piacevole

By Irena
Reviewed: 2 years ago (28/09/2023)
Date of experience: 09/2023

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (26/09/2023)
Date of experience: 09/2023

Guest has not commented on review

By Lee Henderson
Reviewed: 2 years ago (25/09/2023)
Date of experience: 09/2023

The hotel is situated in the perfect position in the city and close to all bars and restaurants. Very comfortable bed and very quiet.

Dear Henderson,

Thank you for your feedback.
We're pleased to hear that you found our hotel's location great and that you enjoyed a comfortable and peaceful night's sleep.

We hope to welcome you back in the future.
Best regards,
Adam Vendel
Front Office Supervisor
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