La Prima Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,797 reviews across 11 portals
:
No Public Name
Reviewed: 3 years ago (03/07/2023)
Date of experience: 06/2023

The Reception guy who checked us in was Excellent kind and even during our stay was Par Excellency.

Dear Guest,

Thank you for your feedback.
We are delighted to hear that the reception staff provided excellent service and were kind and attentive throughout your stay.
We value our guests' satisfaction and will make sure to recognize the staff member for their exceptional service.
We hope to have the opportunity to welcome you back for another enjoyable stay.

Best regards,
Adam Vendel
Front Office Supervisor
By Pete
Reviewed: 3 years ago (03/07/2023)
Date of experience: 07/2023

This was a lovely hotel and I would stay again. Staff exceptionally helpful and friendly. The hotel is perfectly placed close to the Danube and Vaci Utca the main shopping strip. Lots of good eateries nearby.

Dear Pete,

Thank you for your kind feedback about your recent stay at our hotel. We are delighted to hear that you had a lovely experience and that you would choose to stay with us again. It's wonderful to know that our staff provided exceptional service, being helpful and friendly throughout your stay.

Thank you for your recommendation, and we look forward to welcoming you back for another enjoyable stay in the future.

Best regards,
Adam Vendel
Front Office Supervisor
By Shalem aviva
Reviewed: 3 years ago (02/07/2023)
Date of experience: 06/2023

Very good

No Public Name
Reviewed: 3 years ago (02/07/2023)
Date of experience: 07/2023

Her şey güzel

Dear Guest,

Thank you for your positive feedback on your recent stay with us. We are delighted to hear that you enjoyed the hotel's location and found our reception staff to be helpful and friendly. We're also pleased to know that you enjoyed our breakfast offerings.

Your recommendation is greatly appreciated, and we would be honored to welcome you back in the future.

Best regards,
Adam Vendel
Front Office Supervisor
By Philip
Reviewed: 3 years ago (01/07/2023)
Date of experience: 06/2023

Very good room quality and breakfast for the price. Top location to start exploring the city from.

Dear Philip,

Thank you for your feedback. We are pleased to hear that you were satisfied with the quality of the room and the breakfast offered. It's great to know that you found the location of our hotel to be convenient.

We appreciate your positive comments and are glad that we could contribute to a pleasant experience during your visit.
In the future, we would be more than happy to welcome you back and provide another enjoyable stay.

Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 3 years ago (30/06/2023)
Date of experience: 06/2023

Ok

By Pnina even
Reviewed: 3 years ago (30/06/2023)
Date of experience: 06/2023

המיקום וא,השרות וארוחת הבוקר מצויינים,אך החדר זקוק לשיפוץ מערכת הביוב והניקיון

Dear Pnina Even,

Thank you for sharing your feedback about your recent stay with us. We regret to hear about the issues you experienced during your time at our hotel. It is disappointing to learn that the room did not meet your expectations in terms of size and amenities.
We appreciate your comments regarding the cleanliness of the room, and we will address this matter with our housekeeping team to ensure our high standards are maintained.
We regret to hear of the lack of internet access in your room and the problem with the shower drainage. Please know that we take guest feedback seriously, and we will use your comments to improve our services and facilities.

Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.

Best regards,
Adam Vendel
Front Office Supervisor
By Liron Tal Papo
Reviewed: 3 years ago (27/06/2023)
Date of experience: 06/2023

The location is very good. The kitchen staff is very nice. the managment and the reception staff is not so nice and not service orianted.

Dear Liron,

Thank you for sharing your feedback regarding your recent stay with us. We appreciate your positive comments about the location of our hotel and the pleasantness of our kitchen staff.

We regret to hear of any inconvenience or negative experiences you may have had with our management and reception staff. We take your feedback seriously and will address this internally to ensure that our team provides the highest level of service and friendliness to all our guests.

We value your feedback and thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 3 years ago (26/06/2023)
Date of experience: 06/2023

A lovely hotel, excellent breakfast. A lamp that was broken in the always on position was the only negetive.

Dear guest,

Thank you for your kind review of our hotel.
We're delighted to hear that you had a lovely stay and enjoyed our excellent breakfast. Our maintenance team will address the issue with the lamp promptly to ensure it doesn't recur. We appreciate your feedback and value your experience as our guest.
We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 3 years ago (26/06/2023)
Date of experience: 06/2023

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