La Prima Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,817 reviews across 9 portals
:
By Shoaib
Reviewed: 3 years ago (03/10/2023)
Date of experience: 09/2023

Disappointed for a 4-star reviewed as someone who had won awards and recognition. Location is good.

No Public Name
Reviewed: 3 years ago (03/10/2023)
Date of experience: 10/2023

Guest has not commented on review

By Liron Holtzman
Reviewed: 3 years ago (30/09/2023)
Date of experience: 09/2023

My husband and I celebrated our honeymoon and I mentioned it in the hotel reservation and even wrote it in an email. They answered me straight away and offered me to add a service for an additional fee. I was expecting to get to the hotel and see maybe something small from you to me but there was nothing special. It wasn't even addressed, maybe chocolates, a nice arrangement in the room but nothing. Was a bit disappointing.

Dear Liron,

Thank you for choosing to celebrate your honeymoon at our hotel in Budapest. We genuinely appreciate your decision to stay with us during this special occasion.

We appreciate your feedback as it helps us identify areas where we can improve the guest experience. Rest assured, we will review our communication processes to ensure that such special occasions are properly acknowledged and celebrated in the future.

We hope that despite this, you were able to enjoy your time in Budapest and create lasting memories during your honeymoon. Should your travels bring you back to our city, we would love the opportunity to welcome you again in our hotel.
Best regards,
Adam Vendel
Front Office Supervisor
By Dolores
Reviewed: 3 years ago (30/09/2023)
Date of experience: 09/2023

Molto piacevole

By Irena
Reviewed: 3 years ago (28/09/2023)
Date of experience: 09/2023

Guest has not commented on review

No Public Name
Reviewed: 3 years ago (26/09/2023)
Date of experience: 09/2023

Guest has not commented on review

By Lee Henderson
Reviewed: 3 years ago (25/09/2023)
Date of experience: 09/2023

The hotel is situated in the perfect position in the city and close to all bars and restaurants. Very comfortable bed and very quiet.

Dear Henderson,

Thank you for your feedback.
We're pleased to hear that you found our hotel's location great and that you enjoyed a comfortable and peaceful night's sleep.

We hope to welcome you back in the future.
Best regards,
Adam Vendel
Front Office Supervisor
By Paul
Reviewed: 3 years ago (23/09/2023)
Date of experience: 09/2023

Superb. Great location. Excellent service from all staff. Good value for money. Highly recommended.

Dear Paul,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a superb stay and found our hotel to be in a great location with excellent service from our staff. It's wonderful to know that you found it to be good value for money and highly recommendable.

We look forward to the pleasure of welcoming you back in the future.
Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 3 years ago (23/09/2023)
Date of experience: 09/2023

Passé une entrée un peu camouflée, un espace agréable dans un immeuble d’époque. Les chambres sont spacieuses et décorées avec goût. Excellente literie. Service parfait et personnel très souriant et très aimable.
Une bouilloire dans la chambre serait un plus.
La machine Nespresso est un vrai bonheur !
Nous reviendrons sûrement 👍

Dear Guest,

Thank you for sharing your feedback about your recent stay with us. We are thrilled to read that you had a pleasant experience, enjoyed our spacious rooms, and found our service to be perfect with our friendly staff.

We appreciate your suggestion about adding a kettle to the room, allow me to note that extra amenities like this may be provided upon request. We will definitely pay closer attention to informing our guests about such options in the future.

Furthermore, we are pleased that you had a positive experience with our breakfast. Your feedback is valuable to us, and we aim to continuously improve to provide our guests with the best possible experience.

We look forward to welcoming you back on your next visit, and thank you for choosing our hotel.
Best regards,
Adam Vendel
Front Office Supervisor
By Monica Persson
Reviewed: 3 years ago (22/09/2023)
Date of experience: 09/2023

Guest has not commented on review

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