La Prima Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 8,818 reviews across 9 portals
:
By Kyriacos
Reviewed: 3 years ago (17/07/2023)
Date of experience: 07/2023

Great hotel great service

Dear Kyriacos,

Thank you for your kind words! We are delighted to hear that you had a great experience at our hotel.
We hope to have the pleasure of welcoming you back for another great stay in the future.

Best regards,
Adam Vendel
Front Office Supervisor
By Eva María
Reviewed: 3 years ago (16/07/2023)
Date of experience: 07/2023

Lo mejor la ubicación. Y también destacar la atención de la chica de recepción, que además de hablar español, ( que se agradece muchísimo), ha sido encantadora y atenta en todo lo que se le preguntaba.

Dear Eva María,

Thank you for your feedback. We are thrilled to hear that you had a wonderful experience during your stay.
We are delighted that you found our hotel's location to be the best.
We appreciate your kind words about Ara at the reception. We take pride in our staff's ability to provide friendly and attentive service, and we are glad that she was able to assist you. She will be happy to hear your kind words as well.
Regarding your question about improving the breakfast, we appreciate your input. Your suggestion will be taken into consideration to further improve our breakfast offerings.

Your satisfaction is important to us, and we truly appreciate your positive comments and suggestions.
We look forward to welcoming you back on your next visit.

Best regards,
Adam Vendel
Front Office Supervisor
By Doug N
Reviewed: 3 years ago (16/07/2023)
Date of experience: 07/2023

Guest has not commented on review

By Riki amrani
Reviewed: 3 years ago (14/07/2023)
Date of experience: 07/2023

The location is excellent. I would be happy to have a more tolerant and less antipathetic team

Dear Rebeka,

Thank you for your feedback. We are pleased to hear that you found our location to be excellent.
We regret to hear of any negative experiences you encountered with our team. Providing a welcoming and friendly atmosphere is important to us, and we regret that we did not meet your expectations in this regard. We will take your comments into consideration to improve our service.

Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 3 years ago (13/07/2023)
Date of experience: 07/2023

Guest has not commented on review

By Gema
Reviewed: 3 years ago (12/07/2023)
Date of experience: 07/2023

El hotel era genial. Muy buena atención y sobre todo en todo el centro de la ciudad, al lado de bares y tiendas, el río y transporte público. Totalmente recomendable.

Dear Gema,

Thank you for your wonderful feedback. We are thrilled to hear that you had a great experience during your stay at our hotel.
Your recommendation means a lot to us, and we truly appreciate your kind words.
We look forward to welcoming you back on your next visit.

Best regards,
Adam Vendel
Front Office Supervisor
By Walter
Reviewed: 3 years ago (11/07/2023)
Date of experience: 07/2023

Ottimo x la posizione .

By david loya
Reviewed: 3 years ago (08/07/2023)
Date of experience: 07/2023

good location inside city center close to all sites good value for money

Dear David Loya,

Thank you for your feedback.
We're delighted to hear that you enjoyed our hotel's central location. We strive to offer great value for money, and we're glad that you found our hotel to be a good choice in that regard.
We hope to welcome you back on your next visit.

Best regards,
Adam Vendel
Front Office Supervisor
No Public Name
Reviewed: 3 years ago (03/07/2023)
Date of experience: 06/2023

The Reception guy who checked us in was Excellent kind and even during our stay was Par Excellency.

Dear Guest,

Thank you for your feedback.
We are delighted to hear that the reception staff provided excellent service and were kind and attentive throughout your stay.
We value our guests' satisfaction and will make sure to recognize the staff member for their exceptional service.
We hope to have the opportunity to welcome you back for another enjoyable stay.

Best regards,
Adam Vendel
Front Office Supervisor
By Pete
Reviewed: 3 years ago (03/07/2023)
Date of experience: 07/2023

This was a lovely hotel and I would stay again. Staff exceptionally helpful and friendly. The hotel is perfectly placed close to the Danube and Vaci Utca the main shopping strip. Lots of good eateries nearby.

Dear Pete,

Thank you for your kind feedback about your recent stay at our hotel. We are delighted to hear that you had a lovely experience and that you would choose to stay with us again. It's wonderful to know that our staff provided exceptional service, being helpful and friendly throughout your stay.

Thank you for your recommendation, and we look forward to welcoming you back for another enjoyable stay in the future.

Best regards,
Adam Vendel
Front Office Supervisor
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