By Piet Brink
Couple
50-59 years
Reviewed:
1 year ago
(17/09/2025)
Date of experience:
09/2025
By A. Dathe
Alone
60-69 years
Reviewed:
1 year ago
(16/09/2025)
Date of experience:
08/2025
No Public Name
Couple
60-69 years
Reviewed:
1 year ago
(13/09/2025)
Date of experience:
09/2025
No Public Name
Alone
60-69 years
Reviewed:
1 year ago
(13/09/2025)
Date of experience:
09/2025
No Public Name
Couple
50-59 years
Reviewed:
1 year ago
(13/09/2025)
Date of experience:
09/2025
No Public Name
Couple
60-69 years
Reviewed:
1 year ago
(12/09/2025)
Date of experience:
09/2025
By Erika Henkel
Couple
60-69 years
Reviewed:
1 year ago
(10/09/2025)
Date of experience:
09/2025
No Public Name
Family
50-59 years
Reviewed:
1 year ago
(10/09/2025)
Date of experience:
09/2025
No Public Name
Couple
60-69 years
Reviewed:
1 year ago
(09/09/2025)
Date of experience:
09/2025
No Public Name
Family
50-59 years
Reviewed:
1 year ago
(09/09/2025)
Date of experience:
09/2025
We came at 12.00 hrs and hotel was fully booked? reception offered a suite for Euro 65,- extra in the meantime (we thought). We paid already via Booking.com Euro 190,- for doubleroom, after check out it seems that we had to pay Euro 195,- extra=> Euro 385,- for 1 x night. This is absolute outrageous. Totally not a 5 stars hotel. Maybe wise to send some employees to real 5 star hotels abroad to experience what service is meaning if you want to act in a 5 star hotel. These employees need to understand that the customer is paying indirect their salary!
We are very sorry that you didn't feel so "well looked after" this time. We assure you that we will work on the described shortcomings so that you can enjoy your next stay without restrictions and to your complete satisfaction.
We look forward to welcoming you back soon.
Your Trout Family