Lasala Plaza Hotel hotel logohotel logo
Public Reviews Score
95%

"Very satisfied"

Based on 6,205 reviews across 11 portals
:
No Public Name
Reviewed: 3 years ago (09/08/2022)
Date of experience: 08/2022

We had a wonderful time - the hotel, its location and the amazing city of San Sebastián, all contributed.
We chose San Sebastián largely because we all love food - we were not disappointed- a huge variety of different experiences - every one was superb

No Public Name
Reviewed: 3 years ago (09/08/2022)
Date of experience: 08/2022

A very enjoyable stay. Staff were excellent at every interaction / before and during our stay. Room views beautiful. Location perfect and the rooftop is absolutely perfect.

Constructive Feedback: beds were uncomfortable being 2 singles pushed together and pillows too soft for us. A hair conditioner and body lotion would be expected at this price. Lastly our airport transfer to Bilbao was frightening. The driver was tired and his eyes were closing, this was scary.

By Simon
Reviewed: 3 years ago (09/08/2022)
Date of experience: 08/2022

The hotel and service were great, the location is perfect for easy access to all the restaurants and life in the town. The hotel was very clean and room well laid out and comfortable

By Marc Koslowsky
Reviewed: 3 years ago (08/08/2022)
Date of experience: 08/2022

I was pretty disappointed. We stayed at the Serras in Barcelona and there is such a big gap in service and hospitality. Your hotel lacks a soul. The staff were fine but not warm and hospitable. Our air conditioning was broken for 24 hours and all I got was "wait 10 minutes" over and over until I asked for the manager. You never offered us anything for the inconvenience of a miserable night sleep in a very hot room. As mentioned, the condition of the room was just average. And I think the pricing of breakfast if you book day before versus same day is just silly. The hotel has an amazing location but it sort of ends there- again, the service was "fine" but not memorable and it is a missed opportunity for you guys to not provide a warmer service.

No Public Name
Reviewed: 3 years ago (08/08/2022)
Date of experience: 08/2022

Fantastic, but toilet too complicated!

No Public Name
Reviewed: 3 years ago (07/08/2022)
Date of experience: 08/2022

Perfect

By Charles Alaimo
Reviewed: 3 years ago (07/08/2022)
Date of experience: 08/2022

This was our first time to San Sebastian by not our last. We were attending a wedding and we were so pleased with everyone. The hotel is absolutely beautiful, the service was above and beyond, the location was perfect, and the rooftop was an extra special perk!

No Public Name
Reviewed: 3 years ago (05/08/2022)
Date of experience: 07/2022

Excellent

By Douglas Black
Reviewed: 3 years ago (04/08/2022)
Date of experience: 08/2022

Outstanding all round

By Philippe Wagner
Reviewed: 3 years ago (04/08/2022)
Date of experience: 08/2022

Malgré la difficulté daccès en voiture, nous avons passé un Séjour très agréable, magnifique hôtel !

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