Lasala Plaza Hotel hotel logohotel logo
Public Reviews Score
95%

"Very satisfied"

Based on 6,366 reviews across 11 portals
:
By BELLEGARDE-GRAMAGLIA
Reviewed: 6 months ago (12/12/2025)
Date of experience: 12/2025

Clients fidèles au "Lasala Hotel" nous apprécions beaucoup les services du personnel . Nous revenons dès que notre emploi du temps nous le permet. Nous aimerions pouvoir en saison creuse notre chambre ...

Monsieur Bellegarde-Gramaglia,

Nous vous remercions sincèrement d'avoir partagé votre expérience et de la confiance que vous témoignez à l'hôtel Lasala Plaza lors de vos séjours.

Nous sommes ravis d'apprendre que vous appréciez le service et l'attention de notre équipe, ainsi que la qualité de nos chambres et l'emplacement privilégié de l'hôtel. Savoir que vous nous choisissez dès que votre emploi du temps le permet est pour nous une grande fierté.

Nous avons bien pris note de votre suggestion concernant la disponibilité de votre chambre habituelle en basse saison. Vos commentaires sont précieux et nous en tiendrons compte dans nos efforts constants pour améliorer l'expérience de nos clients les plus fidèles.
By Dhwani Vyas
Reviewed: 6 months ago (11/12/2025)
Date of experience: 12/2025

Very cozy hotel with tastefully done decor and room setup. Personally appreciated the YouTube video explaining how to drive to the hotel. Very useful since Google Maps will not show you the way to the hotel.

Dear Mr. Dhwani Vyas,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to hear that you enjoyed the hotel's welcoming atmosphere, as well as the room's decor and design, and that they contributed positively to your visit. It is especially gratifying to know that you found the video guide to the hotel helpful, as we strive to provide practical information to facilitate our guests' arrival.

We also appreciate your high ratings for key aspects such as the room, cleanliness, service, and location, as these are fundamental elements in ensuring the well-being of those who choose us.

Comments like yours motivate us every day to continue working to offer memorable experiences to all our guests.
No Public Name
Reviewed: 6 months ago (08/12/2025)
Date of experience: 12/2025

Très agréable !

Cher client,

Nous vous remercions chaleureusement d'avoir partagé votre expérience.

Nous sommes ravis d'apprendre que votre séjour vous a plu et que la chambre, la propreté et l'emplacement de notre établissement ont répondu à vos attentes.

Vos commentaires sont une source de motivation précieuse pour notre équipe et nous permettent de nous améliorer constamment afin de vous offrir un service toujours plus performant.
No Public Name
Reviewed: 6 months ago (07/12/2025)
Date of experience: 12/2025

Muy agradable

Estimado Martinez Blasco,

Le agradecemos sinceramente que haya compartido su opinión sobre su estancia en Lasala Plaza Hotel.

Nos complace saber que su experiencia ha resultado muy agradable y que la habitación, la limpieza, el servicio y la ubicación han cumplido con sus expectativas.

Comentarios como el suyo nos animan a seguir trabajando para ofrecer experiencias satisfactorias a quienes nos eligen.

Esperamos recibirle nuevamente en futuras ocasiones!
No Public Name
Reviewed: 6 months ago (05/12/2025)
Date of experience: 12/2025

Todo perfecto

Estimada Tejero Pascual,

Le agradecemos sinceramente que haya compartido su valoración tan positiva sobre su reciente estancia en Lasala Plaza Hotel.

Nos alegra enormemente saber que su experiencia fue plenamente satisfactoria y que tanto la habitación, la limpieza, el servicio y la ubicación estuvieron a la altura de sus expectativas.

Esperamos tener el placer de recibirle nuevamente en el futuro.
No Public Name
Reviewed: 6 months ago (05/12/2025)
Date of experience: 12/2025

Muy buena.

Estimado Palau saumell

Nos alegra saber que su estancia en Lasala Plaza Hotel le resultó muy buena y que todos los aspectos valorados, como la habitación, la limpieza, el servicio y la ubicación, estuvieron a la altura de sus expectativas.

Agradecemos sinceramente que nos haya otorgado una valoración tan positiva, lo que nos inspira a seguir buscando la excelencia en cada detalle.
No Public Name
Reviewed: 6 months ago (05/12/2025)
Date of experience: 12/2025

Muy buena experiencia. Recomendable para cualquiera.

Estimada Sra Irastorza Echeberria,

Le agradecemos sinceramente que haya compartido su valoración tan positiva sobre su reciente estancia en Lasala Plaza Hotel.

Nos alegra enormemente saber que su experiencia ha sido muy satisfactoria y que tanto la habitación, la limpieza, el servicio y la ubicación han estado a la altura de sus expectativas.

Apreciamos especialmente que recomiende nuestro hotel a futuros huéspedes, ya que sus palabras son una motivación para seguir ofreciendo estancias memorables.
No Public Name
Reviewed: 6 months ago (04/12/2025)
Date of experience: 12/2025

C’était notre 3eme sejour dans votre établissement et nous sommes toujours ravis de l’accueil, de la décoration, de la literie, du calme, de la localisation.
Juste une petite remarque sur la question des économies d’énergie : la clim était effectivement régulée mais le chauffage dans la salle de bain était au maximum.

Cher Cazeilles,

Nous vous remercions sincèrement d'avoir partagé votre expérience et d'avoir choisi notre établissement à plusieurs reprises pour vos séjours.

Nous sommes heureux d'apprendre que vous appréciez toujours autant l'accueil qui vous est réservé, nos installations, le confort et la tranquillité de notre établissement, ainsi que son emplacement privilégié.

Nous vous remercions également pour votre remarque concernant le système de climatisation dans la salle de bains. Nous prenons bonne note de votre commentaire, car il est essentiel pour nous de pouvoir améliorer en permanence l'efficacité et le confort de tous nos clients.
No Public Name
Reviewed: 6 months ago (04/12/2025)
Date of experience: 12/2025

We were in room 503 and although the room and view were beautiful i really disliked the window style and curtains blocking much on the view. We did ask to change but only a room that was smaller and a thin window available. Its shame as when we upgraded to the fancy sea view it showed a lovely floor to ceiling large window. Also we were given a bottle of wine for being platinum from expidia , my husband likes red but i do not so we asked to swap to white. This was not an option apparently and so we said might as well have the red and my husband can just drink it, but that was never to be seen again! It was our 30 th wedding anniversary and it all felt a bit lacking.

Dear England,

Thank you for sharing your experience after your stay at Hotel Lasala Plaza.

We are delighted to hear that you enjoyed both the room and the views. We also appreciate you highlighting positive aspects such as cleanliness, service, and location, which are priorities for us.

We sincerely regret that the room and the issues with the windows and curtains affected your experience, especially on such a significant date as your anniversary. We would like to inform you that, as we are located in a historic building, the rooms vary greatly in terms of size, windows, and views. That is why we show several photos of different rooms on our website. Whenever possible, we do not hesitate to assign the most suitable room according to the preferences indicated in the booking comments, or to change rooms, always within the limitations of availability.

We also apologize for the difficulties you encountered with the welcome gift and that you were ultimately unable to enjoy it.

It is an honor to know that you chose us to celebrate such a significant anniversary, and we are sorry that the experience was not entirely memorable. We hope we can welcome you on another occasion, and we will do everyhting in our power so that you can have an unforgettable and exceptional experience.
By Hayden Lazarus
Reviewed: 6 months ago (01/12/2025)
Date of experience: 11/2025

We had a truly wonderful stay at Lasala Plaza. The hotel’s location couldn’t be better, right by the bay with beautiful views and just steps from the Old Town. The staff were welcoming and attentive throughout our visit, and the atmosphere felt both elegant and relaxed.

A highlight of our trip was watching the Christmas lights, fireworks, and spectacular drone show from the hotel’s rooftop terrace, an unforgettable experience and the perfect way to enjoy San Sebastián at this time of year.

Thank you to everyone at Lasala Plaza for making our stay so special. We look forward to returning soon.

Warm regards,
The Lazarus family

Dear Ms. Hayden Lazarus,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to learn that the hotel's prime location by the bay, just steps from the Old Town, contributed so positively to your visit, and that you enjoyed the exceptional views from the hotel. It is especially gratifying to receive your kind words about the warm welcome and attentive service you received from our team, as well as the hotel's elegant and relaxed atmosphere.

Such positive feedback and detailed comments as yours are a source of motivation for our entire team, encouraging us to continue working every day to provide memorable stays for our guests.
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