Lasala Plaza Hotel hotel logohotel logo
Public Reviews Score
95%

"Very satisfied"

Based on 6,366 reviews across 11 portals
:
By Wendy Lefton
Reviewed: 6 months ago (27/11/2025)
Date of experience: 11/2025

The staff were the so friendly and helpful! They have obviously been trained very well!!

Dear Wendy Lefton,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to hear that the friendliness and helpfulness of our team were highlights of your visit. It is very gratifying to know that you felt well taken care of and that our staff met your expectations thanks to their professionalism.

Positive feedback like yours in key areas such as room, cleanliness, service, and location motivates us every day to continue striving to offer memorable experiences to those who choose us.
By Jo Marchant
Reviewed: 6 months ago (25/11/2025)
Date of experience: 11/2025

Excellent. Perfect location, clean, great staff and amenities. Very professional set up

Dear Ms. Jo Marchant,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to hear that your visit was so enjoyable and that the location, cleanliness, attentiveness of our team, and facilities met your highest expectations, reflecting the level of professionalism we strive to offer.

Positive feedback like yours motivates us every day to continue working to provide memorable experiences for all our guests.
By Emir
Reviewed: 6 months ago (24/11/2025)
Date of experience: 11/2025

very nice stay in centre of San Sebastian

Dear Mr. Emir,

We sincerely thank you for sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to hear that you enjoyed such a pleasant stay and that the accommodations, service, and location in the heart of San Sebastián stood out positively during your visit.

We also appreciate your feedback on cleanliness, as your observations help us to continue improving every day.

Comments like yours motivate us to keep working to offer memorable experiences to those who choose us.
No Public Name
Reviewed: 7 months ago (22/11/2025)
Date of experience: 11/2025

Francamente buena. El personal ha sido muy amable y atento. El hotel es una maravilla.

Estimado Cruz Matias,

Le agradecemos sinceramente que haya compartido su excelente valoración sobre su estancia en Lasala Plaza Hotel.

Es un verdadero placer saber que la amabilidad y la atención de nuestro equipo han contribuido a que su experiencia fuera tan positiva. Nos alegra enormemente que describa el hotel como una maravilla, así como que la habitación, la limpieza, el servicio y la ubicación hayan satisfecho plenamente sus expectativas.

Sus comentarios nos motivan a seguir trabajando cada día para ofrecer a nuestros huéspedes estancias memorables.
No Public Name
Reviewed: 7 months ago (22/11/2025)
Date of experience: 11/2025

The staff was amazing and did not hesitate one second to look into services or recommendations

Dear Wolf,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

It is a pleasure to know that the attentiveness and helpfulness of our team were a highlight of your visit and met all your needs, providing services and recommendations throughout your stay.

We are also delighted that key aspects such as the room, cleanliness, service and location fully met your expectations.

Positive feedback like yours motivates us every day to continue working hard to offer memorable experiences to all our guests.
No Public Name
Reviewed: 7 months ago (22/11/2025)
Date of experience: 11/2025

Séjour court mais de qualité , établissement silencieux bien placé dans la ville.

Cher Bordenave,

Nous vous remercions sincèrement d'avoir partagé votre expérience suite à votre séjour dans Lasala Plaza Hotel.

Nous sommes ravis d'apprendre que vous avez passé un agréable séjour et que vous avez particulièrement apprécié le calme de nos installations, la qualité de votre chambre, sa propreté et le service reçu. Nous vous remercions également d'avoir mentionné notre emplacement, idéal pour découvrir les incontournables de la ville.

Vos commentaires sont précieux et nous encouragent à poursuivre nos efforts pour offrir une expérience optimale à tous nos clients.
By Jose Luis
Reviewed: 7 months ago (22/11/2025)
Date of experience: 11/2025

El servicio muy bueno, la vista hacia la playa desde la habitación espectacular y las habitaciones muy cómodas.

Estimado Jose Luis,

Le agradecemos sinceramente que haya compartido su valoración tan positiva tras su estancia en Lasala Plaza Hotel.

Nos complace saber que disfrutó tanto de la comodidad de las habitaciones como de las vistas a la playa desde su habitación. Es motivo de satisfacción para todo nuestro equipo saber que el servicio ofrecido estuvo a la altura de sus expectativas.

Sus palabras nos animan a seguir trabajando con dedicación para ofrecer experiencias memorables a quienes nos visitan.
By Jarmo S
Reviewed: 7 months ago (20/11/2025)
Date of experience: 11/2025

Excellent experience at Lasala Plaza Hotel -- Spacious and beautifully designed room, very central location, gourmet breakfast, and most of all -- Very courteous and friendly staff.

Dear Jarmo S,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to read that the spaciousness and design of the room, as well as the hotel's central location, contributed so positively to your visit.

We would especially like to acknowledge your appreciation for the service you received from our team. For all our staff, it is essential to provide friendly and professional service so that every guest feels welcome and valued.

Positive feedback like yours motivates us every day to continue working to offer memorable experiences to all our guests.
No Public Name
Reviewed: 7 months ago (17/11/2025)
Date of experience: 11/2025

Brilliant

Dear Kilburn,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to read that your visit was so enjoyable and that key aspects such as the room, cleanliness, service and location fully met your expectations.

Positive feedback like yours motivates us every day to continue working to offer memorable experiences to all our guests.
By Nègre ivan
Reviewed: 7 months ago (16/11/2025)
Date of experience: 11/2025

Habitués de nous trouver pour des séjours courts ou moyen nous avons apprécié votre établissement par contre gros problème très grosses difficultés pour à arriver en voiture à l’hôtel sens interdit sens interdit et pass obligatoire pour circuler dans le vieux Saint Sébastien

Cher Monsieur Nègre Ivan,

Nous vous remercions sincèrement d'avoir partagé votre expérience et de nous avoir choisis à plusieurs reprises pour vos séjours à Saint-Sébastien.

Nous sommes ravis d'apprendre que vous appréciez nos installations, le confort de la chambre, la propreté et le service reçu, ainsi que notre emplacement au cœur de la ville.

Nous comprenons votre commentaire concernant les difficultés d'accès en voiture en raison des restrictions de circulation dans le centre historique. Nous sommes conscients que cela peut poser un problème à nos clients, c'est pourquoi nous mettons à votre disposition des instructions d'accès et une vidéo afin de faciliter au maximum votre arrivée à l'hôtel, dans la mesure de nos possibilités. Nous vous remercions toutefois d'avoir souligné cet aspect, car cela nous aide à continuer d'améliorer les informations que nous fournissons avant l'arrivée.

Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
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