Lasala Plaza Hotel hotel logohotel logo
Public Reviews Score
95%

"Very satisfied"

Based on 6,366 reviews across 11 portals
:
No Public Name
Reviewed: 7 months ago (27/10/2025)
Date of experience: 10/2025

Encantados con la amabilidad del personal, las instalaciones, las vistas, las sábanas muy suaves y el desayuno excepcional

Le agradecemos sinceramente Castrillo Diez, que haya compartido una valoración tan positiva sobre su estancia en Lasala Plaza Hotel.

Nos alegra saber que la amabilidad de nuestro equipo, la calidad de las instalaciones y las vistas hayan contribuido a que su experiencia haya sido tan satisfactoria. Nos resulta especialmente grato saber que ha disfrutado de la suavidad de la ropa de cama y que el desayuno haya sido de su total agrado.

Sus palabras nos motivan a seguir esforzándonos para ofrecer siempre el mejor servicio y experiencias memorables a nuestros huéspedes.

Hasta pronto!
No Public Name
Reviewed: 7 months ago (26/10/2025)
Date of experience: 10/2025

Very classy

Dear Landon,

We sincerely thank you for sharing your experience after your stay at the Lasala Plaza Hotel.

We are pleased to know that the hotel's elegance contributed so positively to your visit and that key aspects such as the room, cleanliness, service, and location received your highest ratings.

Comments like yours motivate us every day to continue working to offer memorable experiences to all our guests.

We take this opportunity to invite you to share your experience on TripAdvisor so future guests can learn a little more about us.

Hope to see you back soon!
No Public Name
Reviewed: 7 months ago (25/10/2025)
Date of experience: 10/2025

Our experience was excellent! The staff was thoughtful, considerate and responsive. The location and amenities could not be Beat. Very happy with our stay thank you.

Dear Mulqueeney,

We sincerely thank you for sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to know that the attention and treatment received from our team contributed so positively to your visit. It is essential to us that every guest feels cared for and valued at all times.

It is also a pleasure to know that both the location and the facilities were highlights of your stay and that all of this contributed to a completely satisfactory visit.

Such positive reviews about the room, cleanliness, service, and location motivate us to continue working every day to offer memorable experiences to those who choose us.

We take this opportunity to invite you to share your experience on TripAdvisor so future guests can learn a little more about us.

Hope to see you back soon!
No Public Name
Reviewed: 7 months ago (24/10/2025)
Date of experience: 10/2025

Very comfortable

Dear Mrs. Greenstein,

We sincerely appreciate you sharing your experience after your stay at the Lasala Plaza Hotel.

We are delighted to hear that your visit was very comfortable and that key aspects such as the room, cleanliness, service, and location met your highest expectations.

Reviews like yours motivate us every day to continue working to offer memorable experiences to all our guests.

We take this opportunity to invite you to share your experience on TripAdvisor so future guests can learn a little more about us.

Hope to see you back soon!
No Public Name
Reviewed: 7 months ago (24/10/2025)
Date of experience: 10/2025

Excellent hotel, with attention to every detail! Our room 305 had a lovely view. We would stay at Lasala Plaza again when we return in the future to San Sebastian.

Dear Mr. Van Wageningen,

We sincerely appreciate your sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to know that the attention to detail and the views from your room contributed so positively to your visit, as well as to your excellent ratings on key aspects such as the room, cleanliness, service, and location.

Your kind words motivate us every day to continue working to offer memorable experiences to those who choose us.

We take this opportunity to invite you to share your experience on TripAdvisor so future guests can learn a little more about us.

Hope to see you back soon!
No Public Name
Reviewed: 8 months ago (23/10/2025)
Date of experience: 10/2025

Everything was wonderful even though your ownership does not allow guests to add gratuities to your staff when going above and beyond. As a frequent luxury traveler I have never come across this situation and found it very odd and not in sync with what your guest would prefer. No one carries cash anymore and if you are trying to be a NO TIP hotel then promote that. But this policy is not in keeping with travelers in this market segment. You staff should have this opportunity to be appreciated and recognized.

Dear Mr. Devan,

We sincerely appreciate your feedback after your stay at the Lasala Plaza Hotel.

We are delighted to hear that your overall experience was wonderful and that important aspects such as the room, cleanliness, service, and location met your highest expectations.

We especially appreciate your comment regarding the inability to add staff tips through the usual system. We understand that this may be unexpected, especially for those who travel frequently and are accustomed to other practices at luxury establishments. We understand your perspective and appreciate your explanation of how this policy may impact the way our guests express their appreciation for the work and dedication of our team. Currently, and in accordance with the law, tips paid by credit card are not accepted; only cash is accepted. However, we hope this can change and improve in the future.

Your feedback is very helpful and will be taken into account when analyzing future improvements that will help adapt our services to our customers' expectations and habits.

Hope to see you back!
No Public Name
Reviewed: 8 months ago (20/10/2025)
Date of experience: 10/2025

Fantastic

Dear Cawdron,

We sincerely thank you for sharing your experience after your stay at the Lasala Plaza Hotel.

We are pleased to know that your visit was so satisfactory and that key aspects such as the room, cleanliness, service, and location received your highest rating.

Comments like yours motivate us every day to continue working to offer memorable experiences to all our guests.

Hope to see you back!
No Public Name
Reviewed: 8 months ago (19/10/2025)
Date of experience: 10/2025

By far one of the most wonderful stays we have ever had! The staff at Lasala Plaza Hotel was absolutely amazing! We would like to thank the staff who served breakfast and worked in the restaurant La Jarna, Irene, Mikel and a wonderful young man with a beard (sorry didn't get his name) were so amazing and just so friendly every time we saw them. That being said, all the staff were fabulous but those 3 stood out to us. The location of this hotel is outstanding, the room cleanliness was spotless, I would saw the only thing is the bathroom was a little cramped and having some lotion and cotton balls would have been nice for the amount we paid for the hotel. We can't wait to come back!!!

Dear Colebrook,

We sincerely appreciate your sharing your experience after your stay at the Lasala Plaza Hotel.

We are delighted to hear that you consider your visit one of the most memorable and that the hospitality received from the staff, as well as the location and cleanliness, contributed so positively to your experience. It is especially gratifying to receive your recognition of the breakfast staff and the La Jarana restaurant; knowing that their kindness and professionalism left such a good memory encourages the entire team to continue serving you with such dedication and friendliness.

We also appreciate your comment regarding the excellent location and the cleanliness of the room. We have taken note of your observations regarding the bathroom space and the presence of additional amenities, we would like to inform you that we do not have all the amenities in the rooms as you mentioned. This is because we are part of a sustainability program called "Ecolabel." Of course, we have all the amenities we are familiar with, but always upon request.

We will be pleased to welcome you again on your next visit to San Sebastián.

Hope to see you back!
By Ab
Reviewed: 8 months ago (19/10/2025)
Date of experience: 10/2025

Wonderful location,
Beautiful hotel
Great service

Dear Ms. Brazill,

We sincerely appreciate you sharing your experience after your stay at the Lasala Plaza Hotel.

We are delighted to know that our privileged location, hotel facilities, and service provided contributed so positively to your visit.

Your excellent reviews of the room, cleanliness, service, and location motivate us every day to continue working to offer memorable experiences to all our guests.

We take this opportunity to invite you to share your experience on TripAdvisor so future guests can learn a little more about us.

See you next time!
By NICOLAS
Reviewed: 8 months ago (19/10/2025)
Date of experience: 10/2025

Muy grata.

Estimado Sr. Nicolas:

Le agradecemos sinceramente su opinión positiva sobre su reciente estancia en el Hotel Lasala Plaza.

Nos complace saber que su experiencia fue muy agradable y que la habitación, la limpieza, el servicio y la ubicación cumplieron plenamente sus expectativas.

Sus palabras son una motivación para todo nuestro equipo y nos animan a seguir trabajando para ofrecer estancias memorables a nuestros huéspedes.

Aprovechamos esta oportunidad para invitarle a compartir su experiencia en TripAdvisor para que futuros huéspedes puedan conocernos mejor.

¡Hasta la próxima!
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