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Public Reviews Score
95%

"Very satisfied"

Based on 6,378 reviews across 11 portals
:
No Public Name
Reviewed: 9 months ago (22/09/2025)
Date of experience: 09/2025

Very happy

Dear guest,

We sincerely appreciate you sharing your experience after your stay at the Lasala Plaza Hotel.

We are delighted to hear that your visit was very satisfactory and that key aspects such as cleanliness, service, and location met your expectations.

Your ratings motivate us every day to continue working to offer memorable experiences to all our guests.
No Public Name
Reviewed: 9 months ago (19/09/2025)
Date of experience: 09/2025

Excellent customer service excellent location. The employees were so helpful and attentive.

Dear Jacqueline Love,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to know that both the attentiveness of our team and the hotel's location contributed so positively to your visit. It is very gratifying to receive comments that reflect the staff's efforts and the support provided, aspects we consider essential to offering a memorable stay to all our guests.

Comments like yours encourage us to continue working hard every day to offer memorable stays to those who choose us.
By Pam Cramer
Reviewed: 9 months ago (17/09/2025)
Date of experience: 09/2025

Lovely helpful staff, great location.

Dear Ms. Pam Cramer,

We sincerely appreciate you sharing your experience after your stay at the Lasala Plaza Hotel.

We are pleased to know that both the friendliness and helpfulness of our staff and the hotel's location positively contributed to your visit.

We greatly appreciate the top scores you gave to key aspects such as the room, cleanliness, service, and location. Your words inspire us to continue working every day to provide memorable experiences for all our guests.
No Public Name
Reviewed: 9 months ago (17/09/2025)
Date of experience: 09/2025

Fantástico

Estimado/a huésped,

Le agradecemos sinceramente que haya compartido su valoración tan positiva sobre su reciente estancia en Lasala Plaza Hotel.

Nos alegra enormemente saber que su experiencia ha sido fantástica y que tanto la habitación, la limpieza, el servicio y la ubicación han estado a la altura de sus expectativas.

Esperamos tener el placer de recibirle nuevamente en el futuro cercano.
By Tony Tubby
Reviewed: 9 months ago (17/09/2025)
Date of experience: 09/2025

Very good experience, however we should have been notified about the filming in Reception for 2 days.

Dear Mr. Tony Tubby,

We sincerely thank you for sharing your experience after your stay at the Lasala Plaza Hotel.

We are pleased to know that your visit was very positive and that important aspects such as the room, cleanliness, service, and location fully met your expectations, as reflected in your ratings.

We have taken note of your comment regarding the two-day reception recording. We regret any inconvenience this situation may have caused and appreciate your suggestion regarding the need for better prior communication. Your comments are invaluable in identifying areas where we can continue to improve the quality of service.

Opinions like yours encourage us to continue working every day to offer memorable experiences to all our guests.
By Mario Poblete Cáceres.
Reviewed: 9 months ago (16/09/2025)
Date of experience: 09/2025

Muy buena. Todo el.perdonal del hotel muy amable y atento para que nos sintieron comodos y seguros

Estimado Señor Mario Poblete Cáceres,

Le agradecemos sinceramente que haya compartido su experiencia tan positiva en Lasala Plaza Hotel.

Nos alegra saber que el equipo fue amable y atento durante su estancia, y que se sintió cómodo con nosotros. Sus palabras refuerzan el compromiso que tenemos de ofrecer un trato cercano y profesional para que cada huésped disfrute de su visita al máximo.

Es muy gratificante ver que tanto la limpieza, el servicio como la ubicación han cumplido con sus expectativas y que recomienda nuestro hotel. Seguiremos trabajando para que cada detalle contribuya a crear experiencias tan agradables como la suya.
By T. B.
Reviewed: 9 months ago (16/09/2025)
Date of experience: 07/2025

Very good overall but would like to say great usually for a stay like this.

Dear Mr. T. B.,

We sincerely thank you for sharing your experience after your stay at Lasala Plaza Hotel.

We are pleased to know that your overall rating is positive and that aspects such as the service, location, and room comfort met your expectations.

We have noted your feedback and appreciate your honesty in expressing that you would have liked to rate the experience as excellent. Your comments are very valuable to us and encourage us to continue working every day to achieve the excellence we strive to offer each and every guest.
By Fernanda
Reviewed: 9 months ago (16/09/2025)
Date of experience: 09/2025

Buena
Muy atentos personal de recepcion

Estimada Fernanda,

Le agradecemos sinceramente que haya compartido su experiencia en Lasala Plaza Hotel y su excelente valoración general.

Nos alegra saber que la atención recibida por parte de nuestro personal de recepción fue de su agrado y que tanto la limpieza, el servicio y la ubicación cumplieron con sus expectativas.

Apreciamos su recomendación y valoración positiva de la habitación. Sus comentarios nos animan a seguir esforzándonos para ofrecer a nuestros huéspedes experiencias satisfactorias durante su estancia.
No Public Name
Reviewed: 9 months ago (15/09/2025)
Date of experience: 09/2025

Absolutely wonderful--we had a beautiful concha bay view room on the 6th floor. The service through out our stay was exceptional. Will highly recommend! Quiet, peaceful with an amazing view and superb service.

Dear Shuck,

We sincerely thank you for sharing your experience after your stay at Lasala Plaza Hotel.

We are pleased to know that you enjoyed the room overlooking La Concha Bay from the sixth floor, and that both the tranquility and the surroundings contributed to making your visit especially enjoyable.

We greatly appreciate your words about the service you received throughout your stay, as well as your high ratings on key points such as the room, location, and the attentiveness of the staff. Your recommendation motivates us to continue striving every day to offer memorable experiences to those who choose us.
No Public Name
Reviewed: 9 months ago (15/09/2025)
Date of experience: 09/2025

Great stay

Dear guest,

We sincerely appreciate your sharing your experience after your stay at the Lasala Plaza Hotel.

We are delighted to hear that your visit was so satisfactory and that you highly rated key aspects such as the room, cleanliness, service, and location.

Comments like yours motivate us every day to continue working to offer memorable experiences to all our guests.
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