Lasala Plaza Hotel hotel logohotel logo
Public Reviews Score
95%

"Very satisfied"

Based on 6,378 reviews across 11 portals
:
By David Lynch
Reviewed: 9 months ago (14/09/2025)
Date of experience: 09/2025

We loved the beautiful hotel and the suite was absolutely stunning. There were 2 issues with the room that we asked to address but I assume could not be during our time there. First, the lightning in the bathroom mirror was not functional and the heated floor did not function despite the light on controller indicating it was turned on.

Dear Mr. David Lynch,

We sincerely thank you for sharing your experience after your stay at the Lasala Plaza Hotel.

We are delighted to hear that both the hotel and the suite met your expectations and that you enjoyed our surroundings and cleanliness, aspects we consider essential for a satisfactory experience.

We regret, however, the inconveniences you encountered in the suite related to the bathroom mirror lighting and the operation of the heated floor. Your comments are very valuable and help us identify areas that require our special attention to continue improving the quality of our service.

We also appreciate your positive ratings on key aspects such as cleanliness and location, as well as your recommendation. Your opinion motivates us to continue striving to provide memorable experiences for all our guests.
By Douglas Cooper
Reviewed: 9 months ago (14/09/2025)
Date of experience: 09/2025

Excellent.

Dear Ms. Douglas Cooper,

We sincerely appreciate your review of your stay at the Lasala Plaza Hotel.

We are pleased to know that your overall experience was very positive and that key aspects such as the room, cleanliness, and service met your expectations and received the highest rating.

We especially appreciate your high rating for the location, as well as your recommendation. Comments like yours motivate us to continue working every day to offer memorable experiences to those who choose us.
No Public Name
Reviewed: 9 months ago (14/09/2025)
Date of experience: 09/2025

This is our third stay at LaSala Plaza. We love it but were very disappointed that dinner service no longer exists on the rooftop. Please bring it back.

Dear Guest,

We sincerely appreciate you sharing your experience after your third stay at Lasala Plaza Hotel.

We are delighted to hear that you continue to choose us and that aspects such as the room, cleanliness, service, and location have met your expectations, as reflected in your excellent reviews.

We regret, however, that the lack of rooftop dining service was a disappointment during your stay. We appreciate you sharing this with us, as your comments help us better understand our guests' preferences and consider future improvements.

Your loyalty and feedback are invaluable to the entire team.
No Public Name
Reviewed: 9 months ago (14/09/2025)
Date of experience: 09/2025

Very good, staff were fantastic. The film crew was an impact and the staff should have informed the guests prior to booking,

Dear guest,

We sincerely appreciate you sharing your experience after your stay at the Lasala Plaza Hotel.

We are delighted to hear that you enjoyed your visit and that you enjoyed both the attention of our team and the hotel's services and facilities, as reflected in your exceptional ratings.

We have taken note of your comment regarding the presence of a film crew during your stay. We regret any inconvenience this situation may have caused and appreciate your suggestion regarding the need to inform guests in advance. Your comments are very valuable and help us identify areas for improvement in our communication.

Comments like yours encourage us to continue working every day to offer memorable experiences to all our visitors.
By Jack Kermezian
Reviewed: 9 months ago (13/09/2025)
Date of experience: 09/2025

Perfect!

Dear Mr. Jack Kermezian,

We sincerely thank you for sharing your review of your stay at the Lasala Plaza Hotel.

We are delighted to hear that your experience was so positive and that you gave the highest rating to important aspects such as the room, cleanliness, service, and location.

Comments like yours motivate us every day to continue working with enthusiasm to offer memorable experiences to all our guests.
No Public Name
Reviewed: 9 months ago (10/09/2025)
Date of experience: 09/2025

Top freundlicher Service, absolut schöne Lage mit Blick auf die Bucht. Abende auf der Dachterrasse perfekt.

Sehr geehrte Ueberholz,

Wir freuen uns sehr, dass Sie uns Ihre Erfahrungen nach Ihrem Aufenthalt in unserem Hotel mitteilen.

Es freut uns zu lesen, dass Sie mit dem Service unseres Teams rundum zufrieden waren und die herrliche Lage und den Blick auf die Bucht genossen haben.

Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.
By Alberto
Reviewed: 9 months ago (09/09/2025)
Date of experience: 09/2025

Acogedora y exquisita

Estimado Señor Alberto,

Le agradecemos sinceramente que haya dedicado su tiempo a valorar su experiencia en Lasala Plaza Hotel.

Nos complace saber que su estancia ha sido acogedora y que tanto la habitación, la limpieza, el servicio y la ubicación han cumplido con sus expectativas.

Apreciamos igualmente su alta recomendación y esperamos poder recibirle nuevamente en el futuro para seguir ofreciéndole experiencias memorables.
No Public Name
Reviewed: 9 months ago (09/09/2025)
Date of experience: 09/2025

Excellent

Dear Evans,

We sincerely appreciate your review of your stay at the Lasala Plaza Hotel.

We are delighted to hear that your experience was excellent and that you gave top marks to important aspects such as the room, cleanliness, service, and location.

Comments like yours inspire us every day to continue working to offer memorable experiences to all our guests. See you next time!
No Public Name
Reviewed: 9 months ago (06/09/2025)
Date of experience: 09/2025

The location of the hotel both to the beach and old town is fantastic. I was a bit worried about the outside noise but the rooms are super quiet.

Dear Stefanovic,

We sincerely appreciate your sharing your experience after your stay at the Lasala Plaza Hotel.

We are delighted to hear that the location, both close to the beach and the Old Town, contributed to your successful visit to San Sebastián. We greatly appreciate your mentioning this, along with the comfort and quietness of the rooms, especially considering your expectations regarding outside noise.

We also appreciate the excellent ratings you have given us regarding cleanliness, service, room, and location. Your words motivate us every day to continue working to offer memorable experiences to all our guests.

We hope to see you again!
By Claudia Kurth
Reviewed: 9 months ago (05/09/2025)
Date of experience: 09/2025

Wir waren sehr zufrieden mit den Servicekräften. Sie waren kompetent, sehr freundlich und immer hilfsbereit!

Sehr geehrte Frau Claudia Kurth,

Wir danken Ihnen sehr, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen nach Ihrem Aufenthalt in unserem Hotel zu teilen.

Wir freuen uns sehr, dass Sie mit dem Service unseres Teams zufrieden waren. Wir danken Ihnen sehr für Ihre Anerkennung der Professionalität, Freundlichkeit und Hilfsbereitschaft unserer Mitarbeiter, da wir täglich daran arbeiten, allen unseren Gästen einen hervorragenden Service zu bieten.

Wir freuen uns auch, dass das Zimmer, seine Sauberkeit und seine Lage Ihren Erwartungen entsprochen und zu einem angenehmen Aufenthalt beigetragen haben.

Wir würden uns freuen, Sie beim nächsten Mal wieder begrüßen zu dürfen und Ihnen weiterhin unvergessliche Momente im Lasala Plaza Hotel zu bieten.
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