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Public Reviews Score
95%

"Very satisfied"

Based on 6,380 reviews across 11 portals
:
No Public Name
Reviewed: 1 year ago (05/05/2025)
Date of experience: 05/2025

Great

Dear Mr. McGookin,

Thank you for sharing your experience with us. We are glad to know that you enjoyed your stay and that our rooms, cleanliness, service, and location met your expectations.

We hope to have the pleasure of welcoming you back in the future.
No Public Name
Reviewed: 1 year ago (05/05/2025)
Date of experience: 04/2025

ES nuestro hotel favorito en San Sebastian, por lo que cada vez que podemos escapar unos días lo eligimos sin pensar.

Estimada Señora Flautero Luna,

Millones de gracias por su maravillosa valoración y por su continua elección de nuestro hotel como su favorito en San Sebastián.

Nos llena de alegría saber que cada estancia con nosotros se convierte en una experiencia tan positiva que nos eligen sin dudarlo para sus escapadas. Sus palabras son un gran incentivo para nuestro equipo, que trabaja con dedicación para ofrecer la mejor experiencia a nuestros huéspedes.

Esperamos con ansias darles la bienvenida de nuevo muy pronto.
By Doug F
Reviewed: 1 year ago (05/05/2025)
Date of experience: 05/2025

Great location and a wonderful hotel. We had a beautiful room overlooking the harbor!

Dear Mr. Doug F,

Thank you very much for sharing your experience with us. We are pleased to know that you enjoyed our excellent location and found our hotel wonderful.

It is a pleasure to know that the harbor-facing room met your expectations, and we are delighted to receive your high ratings for the room, cleanliness, service, and location.

We hope to have the pleasure of welcoming you again in the future. Your satisfaction is our greatest motivation.
By Devin
Reviewed: 1 year ago (01/05/2025)
Date of experience: 04/2025

Second year in a row coming here and it's an absolute gem of a hotel. They are friendly, attentive and the location of the hotel cannot be beat.

Dear Mr. Devin,

Thank you very much for sharing your experience with us and for choosing us again for your stay.

We are delighted to know that you consider our hotel an absolute gem and that the attentive and friendly service of our team left a positive impression on you. It is also a pleasure to know that you enjoyed the hotel's location.

We hope to have the pleasure of welcoming you again next year and continue to meet your expectations.
By Natsuyama
Reviewed: 1 year ago (01/05/2025)
Date of experience: 04/2025

I had the best time

Dear Mr. Natsuyama,

Thank you very much for sharing your experience with us. We are pleased to know that you enjoyed your stay and that it was such a positive experience.

We are especially pleased that you rated our hotel's room, cleanliness, service, and location so highly. Your satisfaction is our greatest goal, and your kind words are a motivation for our entire team.

We hope to have the pleasure of welcoming you again in the future.
No Public Name
Reviewed: 1 year ago (29/04/2025)
Date of experience: 04/2025

Wonderful!

Dear Mr. Llamado,

Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed a wonderful stay at our hotel. It is a pleasure to know that the room, cleanliness, service, and our location met your expectations.

We hope to have the pleasure of welcoming you again in the future.
By Rajiv Dhaliwal
Reviewed: 1 year ago (28/04/2025)
Date of experience: 04/2025

Relaxing. Comfortable. Convenient.

Dear Mr. Rajiv Dhaliwal,

Thank you very much for sharing your experience with us. We are glad to know that your stay was relaxing, comfortable, and convenient.

We are delighted to know that the room, cleanliness, service, and our location met your expectations.

We look forward to welcoming you again in the future.
By Lacassagne
Reviewed: 1 year ago (27/04/2025)
Date of experience: 04/2025

Très agréable !

Cher Monsieur Lacassagne,

Nous vous remercions sincèrement d'avoir partagé votre expérience positive avec nous. Nous sommes heureux de savoir que vous avez apprécié votre séjour, soulignant la qualité de nos chambres, leur propreté, le service offert et notre situation privilégiée.

Votre satisfaction est une grande motivation pour notre équipe et nous pousse à continuer à offrir un service exceptionnel. Nous espérons vous accueillir à nouveau lors de votre prochaine visite.
No Public Name
Reviewed: 1 year ago (26/04/2025)
Date of experience: 04/2025

Outstanding experience. Pillows on bed were not comfortable for me. But overall the stay was wonderful!

Dear Mr. Parke Jr.,

Thank you very much for sharing your exceptional experience with us. We are happy to know that, despite the pillows, which were not entirely to your liking, your stay was wonderful overall.

We especially appreciate your high ratings on all aspects of your visit, including the room, cleanliness, service, and location. This motivates us to continue striving to exceed our guests' expectations.

We hope to have the pleasure of welcoming you again in the future.
By Elizabeth
Reviewed: 1 year ago (24/04/2025)
Date of experience: 04/2025

Overall, a lovely hotel and fantastic stay - great location, service, food and views. We especially appreciated the recommendation map - would recommend to make this a website or app instead of paper map in the future.

Dear Ms. Elizabeth,

Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed your stay at our hotel, appreciating the excellent location, the service, the cuisine, and the wonderful views.

We are delighted that you found our recommendation map useful and welcome your suggestions for improvements. We would also like to inform you that it is available in digital format through the "guestbook" you receive in your email upon check-in. You also have the option to scan the QR code given to you with your keys for direct access. We will keep this information in mind in the future so that all our guests have this information.

We are delighted to know that your stay was satisfactory and we hope to have the pleasure of welcoming you again in the future.
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