Lasala Plaza Hotel hotel logohotel logo
Public Reviews Score
95%

"Very satisfied"

Based on 6,399 reviews across 10 portals
:
By John Collins
Couple
60-69 years
Reviewed: 7 years ago (06/06/2019)
Date of experience: 05/2019

Rooms were lovely and Hotel décor was really nice throughout. However, you have to sign a form at check in confirming-amongst other things- you will pay for any of the bathroom products (Shampoo, shower gel etc) if they are removed! In hindsight this was a clear sign of the hotel DNA. We had booked breakfast but received a surprise visit from our family for my wife`s birthday so were out later and up later in the mornings so did not take the breakfasts. I advised reception we had not taken any of the breakfasts and asked for these to be removed from the bill, but was informed it was impossible to cancel a booked service so we were charged Euro 120 for Breakfasts we did not have. I have stayed in Hotels all over the world for the past 30 years and have never before been charged before for a Breakfast we did not eat!! Beware when booking services!

No Public Name
Couple
30-39 years
Reviewed: 7 years ago (02/06/2019)
Date of experience: 06/2019

Loved this hotel, had a fabulous time. Would 100% go back and stay here

No Public Name
Couple
60-69 years
Reviewed: 7 years ago (26/05/2019)
Date of experience: 05/2019

Nice hotel in a safe en nice area, service 9/10

Thank you for choosing Lasala Plaza Hotel for your last stay at San Sebastian. We are glad that you liked that much our Hotel and we are looking forward seeing you back soon to keep making you feel the Lasala experience! Best Regards, Lasala Plaza Hotel
No Public Name
Group
60-69 years
Reviewed: 7 years ago (23/05/2019)
Date of experience: 05/2019

Excellente le petit déjeuner est parfait, les deux femmes si actives et si gentilles! Une remarque cependant les toilettes (japonaises) sont un peu compliquées j’ai vécu au Japon je connais mais je n’ai jamais eu de difficultés à les utiliser au Japon. Par contre à votre hôtel beaucoup

Chère Madame Davies, Nous vous remercions de nous avoir transmis votre expérience à Lasala Plaza Hotel. Nous sommes heureux de savoir que notre personnel ainsi que notre buffet petit déjeuner vous aient tellement plu! Nous tenons compte de votre suggestion quant aux toillettes. Nous continuons à travailler de jour en jour, afin d'améliorer nos services. Nous espérons avoir la chance de vous revoir prochainement chez nous, afin que votre séjour soit encore meilleure. Cordialement
By Flip Dejaeghere
Alone
40-49 years
Reviewed: 7 years ago (22/05/2019)
Date of experience: 05/2019

Doing works at 08:30 in the morning in your hotel (drilling for more than 30min) while trying to get some sleep - not 5* worthy !! I had room 104 - works were done monday 20th of May 2019 - Most important in a hotel is having a good sleep

Dr Mr Dejaeghere,
Thank you for choosing Lasala Plaza Hotel to enjoy your last stay at San Sebastian. We apologize for the inconvinience caused and waked you up, and we invite you to come back, and will give you a VIP treatment in order to compensate you last stay. We stay at your disposal, Best Regards
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (21/05/2019)
Date of experience: 05/2019

Perfecta, muy agradecida.

Le agradecemos haya contado con Lasala Plaza Hotel para disfrutar de su última estancia en Donostia-San Sebastián. Nos alegra saber lo mucho que le ha gustado nuestro Hotel y esperamos de verdad tener la oportunidad de volver a verles por aquí. Reciba un cordial saludo, Lasala Plaza Hotel
By Mónica Liza
Couple
20-29 years
Reviewed: 7 years ago (20/05/2019)
Date of experience: 05/2019

PERFECTA!! No podíamos haber elegido mejor el hotel para nuestra moche de bodas!!

Estimados Monica y Gonzalo, Felicitarles de nuevo por su boda, y agradecerles por habernos elegido para disfrutar de su noche de bodas. Nos alegra saber lo perfecta que ha sido su estancia, aunque haya sido corta, y esperamos tener el placer de verles de nuevo próximamente! Reciban un cordial saludo
By Uxue eta Andoni
Couple
30-39 years
Reviewed: 7 years ago (20/05/2019)
Date of experience: 05/2019

Excelente estancia para un día especial

Zorionak Uxue eta Andoni berriz ere! Gracias por habernos elegido para disfrutar de su noche de bodas. Nos alegra saber lo excelente que ha sido su estancia, y esperamos volver a verles próximamente! Un cordial saludo a ambos
By Christian Schmidt
Couple
50-59 years
Reviewed: 7 years ago (19/05/2019)
Date of experience: 05/2019

It’s a beautiful location, extremely clean hotel. We will have very beautiful memories. However, I think the hotel is overpriced with €500/night, esp given the service, which was good but not outstanding.

Dear Mr Schmidt,
Thank you very much for sharing with us your experience at Lasala Plaza Hotel. We are glad that you found our Hotel nice and clean, and that you loved that much our location. We apologize sincerely for the feeling you have about our staff at the Front Desk. Our aim is our guests satisfaction, and we are at their service, and should make as much as we can, to make their stay excepcional. So we invite you to come back, and will give you VIP treatment, and make your stay incredible. We really apologize again, and we are looking forward seeing you back soon. Best regards
No Public Name
Family
60-69 years
Reviewed: 7 years ago (13/05/2019)
Date of experience: 05/2019

One of the best hotel experiences ever. Appreciated the very helpful reception desk and complimentary champagne upon arrival.

Thank you for choosing Lasala Plaza Hotel for your last stay at San Sebastian. We are glad that you had one of the best experience ever, and that you specially found our staff helpfull, because this is our base to give the best service to our guests. We are looking forward seeing you back soon to keep making you feel the Lasala experience! Best Regards, Lasala Plaza Hotel
Back to Top CERTIFICATE what's this?