Lasala Plaza Hotel hotel logohotel logo
Public Reviews Score
95%

"Very satisfied"

Based on 6,366 reviews across 11 portals
:
By Robert Woolstencroft.
Reviewed: 5 weeks ago (04/05/2026)
Date of experience: 05/2026

Blissful. Staff are very polite, professional & efficient. The location of the hotel is perfect for accessing all parts of San Sebastián. Thank you for a lovely holiday.

We thank you, Mr. Woolstencroft, for sharing your experience after your stay at Lasala Plaza Hotel.

Your excellent ratings in key areas such as the room, cleanliness, service, and our location reflect our entire team's daily commitment to providing memorable stays for each of our guests.

We hope to welcome you back in the future.
No Public Name
Reviewed: 5 weeks ago (03/05/2026)
Date of experience: 04/2026

We had a very memorable experience on all fronts: service, food, value, information provided, accommodations and amenities.

Dear Bowles,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to know that every aspect of your visit, from the service and cuisine to the value for money, the information you received, and the comfort of our facilities, contributed to making your experience truly special.

We especially value your outstanding ratings in key areas such as the room, cleanliness, service, and location, as they reflect our team's daily commitment to providing memorable stays for all our guests.

Hope to see you back!
By Loretta Lurie
Reviewed: 6 weeks ago (30/04/2026)
Date of experience: 04/2026

It was lovely. We enjoyed our room, the bar and the hospitality overall.

Dear Ms. Loretta Lurie,

We sincerely thank you for sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to hear that you enjoyed your room and our bar, and that the team's hospitality contributed to making your visit memorable.

We especially appreciate your excellent comments and ratings regarding key aspects such as cleanliness, service, and location, as they reflect our team's daily commitment to providing an outstanding experience for each of our guests.

Hope to see you back!
By Idania Santin
Reviewed: 6 weeks ago (30/04/2026)
Date of experience: 04/2026

Better instructions of how to drive to the hotel

Dear Ms. Idania Santin,

We sincerely appreciate you sharing your opinion and detailed feedback about your experience. We apologize for any inconvenience you may have had finding the hotel. Therefore, along with your booking confirmation, we send all our guests a video showing how to get to the hotel. We have taken note of your comments and will strive to improve for future guests.

We are pleased to hear that you enjoyed the service, cleanliness, and your room. Your suggestions regarding directions are very helpful, and we will take them into account to improve and facilitate the arrival of our future guests.

Hope to see you back!
By Jerry Fenerty
Reviewed: 6 weeks ago (29/04/2026)
Date of experience: 04/2026

Loved our stay there. Esther and front desk staff were excellent.

Dear Mr. Jerry Fenerty,

We sincerely thank you for sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to hear that you thoroughly enjoyed your visit and that the attentiveness of our reception team, as well as the cleanliness, service, and location, contributed to making your stay memorable.

Your kind words and high rating reflect the daily efforts of our entire team to provide exceptional experiences for our guests.

Hope to see you back!
By Ian Pattle
Reviewed: 6 weeks ago (27/04/2026)
Date of experience: 04/2026

Very nice - the staff that we dealt with face to face were very nice and polite, also very helpful. Just need to the breakfast experience

Thank you so much, Mr. Pattle, for sharing your experience after your stay at Lasala Plaza Hotel.

We are pleased to hear that you found our team to be friendly, courteous, and attentive, and that the room, cleanliness, service, and especially the location contributed positively to your visit.

We also appreciate your feedback on the breakfast, as your comments help us to continue improving the experience we offer our guests.

Hope to welcome you back in a near future.
By Tatyana
Reviewed: 6 weeks ago (26/04/2026)
Date of experience: 04/2026

Excellent

We sincerely appreciate you, Tatyana, sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to hear that your visit was excellent and that important aspects such as the room, cleanliness, service, and location met your expectations.

Your high rating and recommendation reflect our team's daily commitment to creating memorable experiences for our guests.
By Kim Vales
Reviewed: 6 weeks ago (26/04/2026)
Date of experience: 04/2026

Gorgeous hotel! Amazing staff, so friendly, helpful and professional. The location was just perfects!! I give it a 10+

Dear Ms. Kim Vales,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to hear that you enjoyed both the hotel's location and the friendly, professional, and attentive service from our team. Comments like yours fill us with pride and motivate us to continue providing exceptional service every day.

We especially value your excellent ratings in key areas such as the room, cleanliness, service, and location, as they reflect the entire team's commitment to creating memorable experiences for our guests.

Hope to see you back!
No Public Name
Reviewed: 6 weeks ago (25/04/2026)
Date of experience: 04/2026

Fabulous time!

Dear Guest,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to hear that you enjoyed a wonderful stay and that aspects such as the room, cleanliness, service, and location met your expectations.

Your positive feedback reflects our team's daily commitment to providing memorable experiences for our guests. Hope to see you back!
No Public Name
Reviewed: 6 weeks ago (25/04/2026)
Date of experience: 04/2026

Pampered

Dear Pierotti,

Thank you so much for sharing your experience at Lasala Plaza Hotel.

We are delighted to hear that you felt well taken care of during your visit. Your outstanding ratings for important aspects such as the room, cleanliness, service, and location reflect our team's daily commitment to providing a memorable stay for every guest.

We hope to have the pleasure of welcoming you back in the future!
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