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Public Reviews Score
95%

"Very satisfied"

Based on 6,175 reviews across 11 portals
:
No Public Name
Reviewed: 2 months ago (10/05/2025)
Date of experience: 05/2025

Muy buena location y servicing.

Dear Ms. Obrien,

Thank you for sharing your experience with us. We are pleased to know that you enjoyed our excellent location and that the service met your expectations.

We appreciate your additional ratings, as they help us continue to improve and offer an even better experience in the future.

We look forward to welcoming you back to our hotel.
No Public Name
Reviewed: 2 months ago (08/05/2025)
Date of experience: 05/2025

We really enjoyed our stay! It would be nice to have a lounge for relaxing — not just the lobby. The main floor bar was excellent and we enjoyed our food plus the best gin & tonics. We hope to return soon.

Dear Mr. Megehee,

Thank you for sharing your experience with us. We are glad to know that you enjoyed your stay and that both the main bar and the food met your expectations, especially our exquisite gins.

We appreciate your suggestion about having an additional lounge beyond the lobby for relaxation. Your feedback is valuable to us and helps us continually improve our guests' experience.

We hope to have the pleasure of welcoming you back soon. See you!
By David Plaut
Reviewed: 2 months ago (07/05/2025)
Date of experience: 05/2025

Very enjoyable and comfortable with a friendly and accommodating staff

Dear Mr. David Plaut,

We sincerely thank you for sharing your experience with us. We are pleased to know that your stay was very pleasant and comfortable, and that our friendly and attentive staff positively contributed to your visit.

It is a pleasure to know that the room, cleanliness, service, and location met your expectations. Your satisfaction is our greatest reward and inspires us to continue providing quality service to all our guests.

We hope to have the pleasure of welcoming you again in the future.
No Public Name
Reviewed: 2 months ago (05/05/2025)
Date of experience: 05/2025

Great

Dear Mr. McGookin,

Thank you for sharing your experience with us. We are glad to know that you enjoyed your stay and that our rooms, cleanliness, service, and location met your expectations.

We hope to have the pleasure of welcoming you back in the future.
No Public Name
Reviewed: 2 months ago (05/05/2025)
Date of experience: 04/2025

ES nuestro hotel favorito en San Sebastian, por lo que cada vez que podemos escapar unos días lo eligimos sin pensar.

Estimada Señora Flautero Luna,

Millones de gracias por su maravillosa valoración y por su continua elección de nuestro hotel como su favorito en San Sebastián.

Nos llena de alegría saber que cada estancia con nosotros se convierte en una experiencia tan positiva que nos eligen sin dudarlo para sus escapadas. Sus palabras son un gran incentivo para nuestro equipo, que trabaja con dedicación para ofrecer la mejor experiencia a nuestros huéspedes.

Esperamos con ansias darles la bienvenida de nuevo muy pronto.
By Doug F
Reviewed: 2 months ago (05/05/2025)
Date of experience: 05/2025

Great location and a wonderful hotel. We had a beautiful room overlooking the harbor!

Dear Mr. Doug F,

Thank you very much for sharing your experience with us. We are pleased to know that you enjoyed our excellent location and found our hotel wonderful.

It is a pleasure to know that the harbor-facing room met your expectations, and we are delighted to receive your high ratings for the room, cleanliness, service, and location.

We hope to have the pleasure of welcoming you again in the future. Your satisfaction is our greatest motivation.
By Devin
Reviewed: 2 months ago (01/05/2025)
Date of experience: 04/2025

Second year in a row coming here and it's an absolute gem of a hotel. They are friendly, attentive and the location of the hotel cannot be beat.

Dear Mr. Devin,

Thank you very much for sharing your experience with us and for choosing us again for your stay.

We are delighted to know that you consider our hotel an absolute gem and that the attentive and friendly service of our team left a positive impression on you. It is also a pleasure to know that you enjoyed the hotel's location.

We hope to have the pleasure of welcoming you again next year and continue to meet your expectations.
By Natsuyama
Reviewed: 2 months ago (01/05/2025)
Date of experience: 04/2025

I had the best time

Dear Mr. Natsuyama,

Thank you very much for sharing your experience with us. We are pleased to know that you enjoyed your stay and that it was such a positive experience.

We are especially pleased that you rated our hotel's room, cleanliness, service, and location so highly. Your satisfaction is our greatest goal, and your kind words are a motivation for our entire team.

We hope to have the pleasure of welcoming you again in the future.
No Public Name
Reviewed: 2 months ago (29/04/2025)
Date of experience: 04/2025

Wonderful!

Dear Mr. Llamado,

Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed a wonderful stay at our hotel. It is a pleasure to know that the room, cleanliness, service, and our location met your expectations.

We hope to have the pleasure of welcoming you again in the future.
By Rajiv Dhaliwal
Reviewed: 2 months ago (28/04/2025)
Date of experience: 04/2025

Relaxing. Comfortable. Convenient.

Dear Mr. Rajiv Dhaliwal,

Thank you very much for sharing your experience with us. We are glad to know that your stay was relaxing, comfortable, and convenient.

We are delighted to know that the room, cleanliness, service, and our location met your expectations.

We look forward to welcoming you again in the future.
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