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Public Reviews Score
95%

"Very satisfied"

Based on 6,174 reviews across 11 portals
:
By Lacassagne
Reviewed: 2 months ago (27/04/2025)
Date of experience: 04/2025

Très agréable !

Cher Monsieur Lacassagne,

Nous vous remercions sincèrement d'avoir partagé votre expérience positive avec nous. Nous sommes heureux de savoir que vous avez apprécié votre séjour, soulignant la qualité de nos chambres, leur propreté, le service offert et notre situation privilégiée.

Votre satisfaction est une grande motivation pour notre équipe et nous pousse à continuer à offrir un service exceptionnel. Nous espérons vous accueillir à nouveau lors de votre prochaine visite.
No Public Name
Reviewed: 2 months ago (26/04/2025)
Date of experience: 04/2025

Outstanding experience. Pillows on bed were not comfortable for me. But overall the stay was wonderful!

Dear Mr. Parke Jr.,

Thank you very much for sharing your exceptional experience with us. We are happy to know that, despite the pillows, which were not entirely to your liking, your stay was wonderful overall.

We especially appreciate your high ratings on all aspects of your visit, including the room, cleanliness, service, and location. This motivates us to continue striving to exceed our guests' expectations.

We hope to have the pleasure of welcoming you again in the future.
By Elizabeth
Reviewed: 2 months ago (24/04/2025)
Date of experience: 04/2025

Overall, a lovely hotel and fantastic stay - great location, service, food and views. We especially appreciated the recommendation map - would recommend to make this a website or app instead of paper map in the future.

Dear Ms. Elizabeth,

Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed your stay at our hotel, appreciating the excellent location, the service, the cuisine, and the wonderful views.

We are delighted that you found our recommendation map useful and welcome your suggestions for improvements. We would also like to inform you that it is available in digital format through the "guestbook" you receive in your email upon check-in. You also have the option to scan the QR code given to you with your keys for direct access. We will keep this information in mind in the future so that all our guests have this information.

We are delighted to know that your stay was satisfactory and we hope to have the pleasure of welcoming you again in the future.
No Public Name
Reviewed: 3 months ago (23/04/2025)
Date of experience: 04/2025

Excelente, esta es mi 2a visita

Estimado Señor Jarquin Sanchez,

Muchas gracias por compartir su magnífica experiencia en su segunda visita a Lasala Plaza Hotel. Nos alegramos mucho de que haya vuelto a elegirnos y de que su estancia haya sido excelente.

Nos complace saber que tanto la habitación, la limpieza, y la ubicación cumplieron con sus expectativas. Sin embargo, tomamos nota de su valoración del servicio para seguir mejorando y poder ofrecerle una experiencia aún mejor en el futuro.

Esperamos recibirle de nuevo en un futuro cercano. ¡Hasta pronto!
No Public Name
Reviewed: 3 months ago (19/04/2025)
Date of experience: 04/2025

perfect service super clean and nicest staff

Dear Ms. Ptak,

Thank you very much for sharing your positive experience with us.
We are happy to know that you found our service to be perfect and that the cleanliness and friendliness of our staff stood out during your stay.

We are delighted that you enjoyed the room, service, and location, meeting your expectations in every way.

It would help us a lot if you could share this wonderful review on Google or Tripadvisor!

We hope to have the pleasure of welcoming you again in the future.

Thank you very much for choosing us and see you soon!
By Kara Gibbons Leiskau
Reviewed: 3 months ago (17/04/2025)
Date of experience: 04/2025

Fabulous stay all around!!!

Dear Ms. Kara Gibbons Leiskau,

Thank you very much for sharing your wonderful experience with us. We are delighted to hear that your stay at the Lasala Plaza Hotel was fabulous in every way.

We are pleased to know that the room, cleanliness, service, and our location met your expectations.

We look forward to welcoming you again in the near future.
No Public Name
Reviewed: 3 months ago (17/04/2025)
Date of experience: 04/2025

Muy buena
Personal extraordinario

Estimada Señora Perez Nomdedeu,

Muchas gracias por compartir su experiencia y su excelente valoración sobre su estancia en Lasala Plaza Hotel.

Nos complace saber que considera su experiencia como muy buena y que el trato de nuestro personal fue extraordinario.

Esperamos tener el placer de recibirle nuevamente en el futuro cercano. ¡Hasta pronto!
By Antonio Berenguer
Reviewed: 3 months ago (15/04/2025)
Date of experience: 04/2025

Quiero agradecer a todo el personal del hotel , recepción, aparcacoches, servicio de Bar La Jarana, servicio de habitaciones y limpieza, servicio de desayuno y cocina de la amabilidad y cariño que siempre y digo siempre han tenido conmigo y con mi mujer desde hace 7 años que vamos al hotel, esto muchas veces no se paga con dinero, a Mikel Zaldua por su magnifica labor con los clientes y a todos en general porque este hotel esta como el primer día limpio y en perfecto estado de mantenimiento en un entorno privilegiado. Me gustaría que mis comentarios los hicieran saber a todos y decirles hasta pronto amigos.

No Public Name
Reviewed: 3 months ago (14/04/2025)
Date of experience: 04/2025

Muy agradable y con mucha amabilidad por parte del todo el personal del hotel. Como único aspecto a mejorar reseñable mencionaría que no había cubiertos ni servilletas con la cena que habíamos pedido en la habitación en nuestra llegada

Estimado Señor Terron Fernandez,

Muchas gracias por compartir su experiencia tan positiva con nosotros. Nos alegra saber que su estancia fue muy agradable y que el trato de nuestro personal cumplió con sus expectativas.

Lamentamos sinceramente que la cena en la habitación no incluyera cubiertos ni servilletas ya que siempre entregamos a todos los clientes junto con su comida. Agradecemos su observación y nos aseguraremos de que este aspecto se aborde para mejorar el servicio en el futuro.

Esperamos tener la ocasión de recibirle nuevamente en Lasala Plaza Hotel.

¡Hasta la próxima!
No Public Name
Reviewed: 3 months ago (14/04/2025)
Date of experience: 04/2025

Excellent. Great value and superb service and facilities. Location is also brilliant.

Dear Mr. Hensby,

Thank you very much for sharing your experience with us. We are pleased to know that your stay was excellent value and that the service and facilities met your expectations.

We are pleased to know that you also enjoyed the location of our hotel. We greatly appreciate your recognition and the high rating you have given us.

It would help us a lot if you could share this wonderful review on Google or Tripadvisor!

We look forward to welcoming you again in the future.
Once again, thank you for choosing Lasala Plaza Hotel and see you soon!
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