Lasala Plaza Hotel hotel logohotel logo
Public Reviews Score
95%

"Very satisfied"

Based on 6,270 reviews across 11 portals
:
No Public Name
Reviewed: 3 months ago (08/01/2026)
Date of experience: 01/2026

Nous sommes habitués à côtoyer l’hôtel 1 à 2 fois par an et nous passons un moment de détente et de tranquillité à chaque fois.

Cher Agest,

Nous vous remercions sincèrement d'avoir partagé votre expérience et de la confiance que vous témoignez à notre hôtel en y séjournant régulièrement.

Nous sommes ravis de savoir que, lors de chacun de vos séjours, vous appréciez des moments de détente et de tranquillité, et que la chambre, la propreté, le service et l'emplacement répondent toujours à vos attentes.

Vos commentaires sont une source de motivation pour toute notre équipe et nous encouragent à continuer de nous efforcer de vous offrir une expérience de qualité à chaque visite.
By Mônica Almeida
Reviewed: 3 months ago (08/01/2026)
Date of experience: 01/2026

Minha experiência foi ótima

Estimada Mónica Almeida,

Muchas gracias por dedicar unos minutos a compartir su experiencia en Lasala Plaza Hotel.

Nos alegra enormemente saber que su estancia haya sido excelente y que todo estuviera a la altura de sus expectativas. Valoramos especialmente su máxima puntuación en todos los aspectos, ya que es un reconocimiento al esfuerzo diario de nuestro equipo por ofrecer el mejor servicio posible.

Esperamos recibirle de nuevo muy pronto y seguir superando sus expectativas en cada visita.
By soubiran
Reviewed: 3 months ago (08/01/2026)
Date of experience: 01/2026

excellente experience

Thank you, Soubiran, for sharing your positive experience after your stay at Lasala Plaza Hotel.

We are delighted to know that your visit met your expectations and that you particularly appreciated the quality of the room, the cleanliness and our prime location.

Your feedback motivates us to continue working every day to ensure impeccable service and a satisfying experience for all our guests.
By Lizy Rivera
Reviewed: 3 months ago (07/01/2026)
Date of experience: 01/2026

Great location and great size rooms

Dear Ms. Lizy Rivera,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to know that both the hotel's location and the size of the rooms contributed positively to your visit. We especially value your excellent feedback on key aspects such as the room, cleanliness, service, and location, as these are fundamental elements for the satisfaction of those who choose us.

Comments like yours motivate us every day to continue working with enthusiasm to offer memorable stays to our guests.
By Carmen Hart
Reviewed: 3 months ago (07/01/2026)
Date of experience: 01/2026

Very good as far as the room and the receptionist.
Pity about the cafeteria with big queues, restaurant closed. Made it impossible to have a drink at anytime. Very poor service or luck of it.

Dear Ms. Carmen Hart,

We sincerely thank you for sharing your experience after your stay at Lasala Plaza Hotel.

We are pleased to know that both the room and the service you received from our reception team met your expectations and contributed positively to your visit. We also especially appreciate your high ratings in key areas such as cleanliness, service and location, as these are fundamental to our guests' satisfaction.

On the other hand, we regret that your experience in the café was not as you had hoped due to the queues and limited availability of food and beverage service. We appreciate you mentioning this, as it helps us identify opportunities for improvement so that we can always offer an experience that meets our guests' expectations. We invite you to visit us upon our reopening in February, where we will feature a comfortable lobby bar that will enhance the guest experience.
By D Squires
Reviewed: 3 months ago (05/01/2026)
Date of experience: 01/2026

Excellent.

Dear Ms. D Squires,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to know that your visit was so satisfactory and that key aspects such as the room, cleanliness, service and location fully met your expectations.

Positive feedback like yours motivates us every day to continue working to offer memorable stays to those who choose us.
By Troy Roderick
Reviewed: 3 months ago (05/01/2026)
Date of experience: 01/2026

The hotel was excellent. The service in the bar and restaurant was at times chaotic and inattentive.
We arranged the hotel car to the airport. The driver seemed lost until we made it to the freeway.

Dear Mr. Troy Roderick,

We sincerely appreciate you sharing your experience after your stay at the Lasala Plaza Hotel.

We are pleased to know that you enjoyed your stay at our hotel and that the room, cleanliness and location fully met your expectations and contributed positively to your visit.

On the other hand, we regret that the service in the bar and restaurant was not always satisfactory, and that you experienced moments of disorganization and inattentiveness. We appreciate you bringing this to our attention, as well as your experience with the driver, as it helps us identify areas for improvement to provide a more satisfying and higher-quality experience.

Comments like yours motivate us to continue working every day to offer memorable experiences to all who choose us.
By mounier bruno
Reviewed: 3 months ago (05/01/2026)
Date of experience: 01/2026

tres satisfait

Cher M. Bruno Mounier,

Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience suite à votre séjour dans notre hôtel.

Nous sommes ravis d'apprendre que vous avez été pleinement satisfait et que la propreté, le service, la qualité de la chambre et l'emplacement ont répondu à vos attentes.

Vos commentaires sont une source de motivation pour notre équipe et renforcent notre engagement à toujours offrir la meilleure expérience possible à nos clients.
No Public Name
Reviewed: 3 months ago (04/01/2026)
Date of experience: 12/2025

Fantastic! Thank you

Dear Mr Jacobsen,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

It is a great pleasure to know that your visit was so positive and that key aspects such as the room, cleanliness, service and location fully met your expectations.

Such complimentary comments and high ratings motivate us to continue working every day to offer memorable stays to those who choose us.
No Public Name
Reviewed: 3 months ago (03/01/2026)
Date of experience: 12/2025

My family loved Lasala. We wished we could stay longer. We will definitely be back if given the chance to return to San Sebastian. The friendliness of the staff, accommodation, cleanliness and convenience of location added to our unforgettable experience in Spain.

Dear Advincula,

We sincerely appreciate you sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to know that you and your family thoroughly enjoyed your visit and that aspects such as the friendliness of our team, the accommodations, the cleanliness, and the location contributed so significantly to making your trip unforgettable.

Your kind words and excellent ratings in key areas such as the room, service and location motivate us to continue working every day to provide memorable stays for those who choose us.

We look forward to welcoming you again soon!
Back to Top CERTIFICATE what's this?