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Public Reviews Score
95%

"Very satisfied"

Based on 6,170 reviews across 11 portals
:
By PHILIP GLAZE
Reviewed: 2 years ago (15/09/2023)
Date of experience: 09/2023

Very good we thought the hotel and our stay was excellent. This is a superb hotel and we would definitely return However we would add the following minor points which would make things even better; (1) provide feather pillows the ones provided were uncomfortable (2) provide hair conditioner/body lotion etc in the rooms this should be standard (3) the rooms are rather 'over tech'd'. It seems that is some areas you have been a little seduced by an excess use of technology. This said we LOVED the hotel!

No Public Name
Reviewed: 2 years ago (15/09/2023)
Date of experience: 09/2023

Most enjoyable. All of the staff were wonderful. Room and view incredible.

No Public Name
Reviewed: 2 years ago (15/09/2023)
Date of experience: 09/2023

We were warmly greeted by reception staff and nothing was too much trouble, our room was fantastic with views of the bay, we were very happy. The only downside was the restaurant, we arrived late and asked if we could eat at the restaurant, the answer from restaurant staff was sorry no room. Perhaps the answer should have been, I am sorry but could you perhaps come back later or can I make a reservation for you for tomorrow night. Instead we were dismissed. On our first night that was a little off putting.

No Public Name
Reviewed: 2 years ago (15/09/2023)
Date of experience: 09/2023

Terrific! Excellent customer service. Exceeds expectations. Will stay again.

By Michael Dowling
Reviewed: 2 years ago (14/09/2023)
Date of experience: 09/2023

Our stay was excellent. The staff were welcoming, kind and efficient. We suggest you provide a card in each room as to how the lighting switches can be used to achieve efficiencies and effects that suit the client and the occasion.

No Public Name
Reviewed: 2 years ago (13/09/2023)
Date of experience: 09/2023

Wonderful stay, can’t fault it. Looking forward to celebrating my 50th with friends in April

No Public Name
Reviewed: 2 years ago (13/09/2023)
Date of experience: 09/2023

Wonderful. Would highly recommend

By Cody Herr
Reviewed: 2 years ago (09/09/2023)
Date of experience: 09/2023

Incredible experience, too staff, very kind.

By Nicole Valentina Laible
Reviewed: 2 years ago (08/09/2023)
Date of experience: 09/2023

Going back to Donosti with my fiancé was a dream! It’s been 10 years since my last visit and it was a nice reminder of how proud I am of my basque heritage! And I likely gained 10 lbs with all of the delicious food!

By Mathias Pfitzmayer
Reviewed: 2 years ago (08/09/2023)
Date of experience: 09/2023

Schönes Hotel mit sehr freundlichen Personal, spitzen Lage in der Stadt, sehr guter Service! Einfach 🔝

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