Lasala Plaza Hotel hotel logohotel logo
Public Reviews Score
95%

"Very satisfied"

Based on 6,366 reviews across 11 portals
:
By Avik
Reviewed: 2 months ago (29/03/2026)
Date of experience: 03/2026

Really great!

Thank you so much, Avik, for sharing your experience after your stay at Lasala Plaza Hotel.

Your excellent review is a great motivation for our entire team, who work every day to offer memorable experiences to those who choose us.

Hope to see you again in the future!
By Brian
Reviewed: 2 months ago (27/03/2026)
Date of experience: 03/2026

We enjoyed the hotel, the location, and the view. The staff was very nice and courteous but did not go out of their way to make us feel warm and welcomed like what we experienced in the four hotels we had stayed in just before coming to the Lasalle.

Thank you so much Mr. Smith for sharing your experience after your stay at Lasala Plaza Hotel.

It is a pleasure to know that you appreciated both the hotel's prime location and the views, and that the friendliness and courtesy of our team contributed to a pleasant stay.

On the other hand, we regret that the service you received did not match the warmth and level of hospitality you experienced at other establishments during your trip. We value this feedback, as it helps us identify opportunities for improvement in the personalized attention and welcoming atmosphere we offer.

Many thanks again and see you soon!
No Public Name
Reviewed: 2 months ago (26/03/2026)
Date of experience: 03/2026

This was a really excellent stay. The hotel is quiet and dignified, the staff are attentive without being pushy and the location is really great. We will definitely be back.

Thank you, Fortune, for sharing your experience at Lasala Plaza Hotel.

We are delighted to hear that you enjoyed the tranquil and elegant surroundings, and that our team's dedication contributed to making your visit so pleasant. Knowing that the service was attentive and discreet is especially important to us.

Furthermore, we are pleased to learn that the location, the room, and the cleanliness met your expectations. Your excellent feedback on key aspects motivates us every day to continue working with enthusiasm to provide memorable experiences for our guests.

It will be a true pleasure to welcome you back in the future.
By Amanda Simpson
Reviewed: 2 months ago (25/03/2026)
Date of experience: 03/2026

Excellent
Great location for exploring the old town
Friendly staff

Thank you so much, Amanda, for sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to hear that you enjoyed our hotel's excellent location for exploring the old town, as well as the friendly service from our team. These aspects are very important to us, and we are happy that they contributed to making your visit so enjoyable.

Your outstanding feedback on aspects such as the room, cleanliness, service, and location motivates our entire team, who work every day to provide memorable experiences for our guests.
No Public Name
Reviewed: 2 months ago (24/03/2026)
Date of experience: 03/2026

L'emplacement et la qualité de la chambre sont toujours au top. Petit défaut cette fois, wifi instable. Au calme mais pres de l'animation.

Merci Andreu pour vos compliments concernant notre emplacement et le confort de votre chambre. Nous sommes ravis que vous ayez apprécié le calme et l'animation des lieux.

Nous vous prions de nous excuser pour les désagréments rencontrés avec la connexion Wi-Fi. Nous prenons en compte vos commentaires et continuerons à œuvrer pour améliorer l'expérience de nos clients.
No Public Name
Reviewed: 3 months ago (23/03/2026)
Date of experience: 03/2026

This was a wonderful experience; the hotel was perhaps the best one we've ever visited and the staff were incredible. Definitely plan to stay again and to recommend this hotel to all of our friends.

While we had signed up for the valet service, due to my unfamiliarity with the layout I ended up parking my car in a parking lot for the stay. The Google Maps provided shows the roads you're supposed to take as walking only. A little more information on the hotel website about how to access the front by car would have been helpful.

We sincerely thank you, Hubert, for sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to hear that your visit was so enjoyable and that both the hotel facilities and the service from our team exceeded your expectations. It is especially gratifying for us to know that you plan to return and recommend our hotel to your friends, as nothing motivates us more than the satisfaction and loyalty of those who choose us.

We also appreciate your feedback regarding access by car and the information about the valet parking service. We usually send an explanatory video with the confirmation to inform you how to get to the hotel. We have taken note of your suggestions regarding the clarity of the directions on the website and value these details, as they allow us to identify areas for improvement to facilitate our guests' arrival from the very beginning.

Your excellent ratings regarding the room, cleanliness, service, and location reinforce our daily commitment to providing memorable experiences for all who trust us.
By Jennifer Lewis
Reviewed: 3 months ago (23/03/2026)
Date of experience: 03/2026

Wonderful!

Thank you so much, Jennifer, for sharing your experience after your stay at Lasala Plaza Hotel.

We are delighted to hear that you enjoyed your visit so much and that key aspects such as the room, cleanliness, service, and location fully met your expectations.

Receiving such positive feedback motivates us every day to continue working with enthusiasm to offer memorable experiences to those who choose us.
No Public Name
Reviewed: 3 months ago (23/03/2026)
Date of experience: 03/2026

Хороший отель, прекрасный персонал

Thank you so much, Pokhabov, for taking the time to share your very positive feedback about your experience at Lasala Plaza Hotel.

We are delighted to know that both the hotel and the service provided by our team met your expectations. The satisfaction of our guests is our greatest reward and motivates us to continue offering memorable stays.

We look forward to welcoming you back on your next visit to the city.
By Andrew & Jenny Charity
Reviewed: 3 months ago (22/03/2026)
Date of experience: 03/2026

We enjoyed our stay at your hotel.
But we found the controls for the room lighting confusing and we could not find any instructions as to how to use it effectively.
One the lifts was very not working properly and stopped and started very suddenly on more than one occasion.
But our overall experience was very good and, given a few improvements (as mentioned above), we would definitely recommend the Lasala Palace to others.

Thank you, Andrew and Jenny Charity, for sharing your impressions after your stay at our hotel. We are pleased to hear that you enjoyed your overall experience and that you appreciated aspects such as the room, cleanliness, and location.

We sincerely appreciate your feedback regarding the room lighting and the elevator's operation. We have taken note of these details to improve and provide an even more comfortable environment for our guests.

It is very gratifying to know that, despite these minor issues, you would recommend Lasala Plaza. Your comments motivate us to continue working to exceed the expectations of our guests.
No Public Name
Reviewed: 3 months ago (19/03/2026)
Date of experience: 03/2026

Muy buena

Muchas gracias Olatz por su valoración tan positiva sobre su estancia en Lasala Plaza Hotel.

Sus palabras nos animan a continuar esforzándonos para ofrecer experiencias satisfactorias a quienes nos eligen.

Aprovechamos la ocasión para invitarle a que nos escriba un pequeño comentario en TripAdvisor o Google para que nuestros futuros clientes puedan conocer la experiencia de todos nuestros clientes anteriores.

Esperamos poder verles pronto. ¡Hasta la próxima!
Back to Top CERTIFICATE what's this?