No Public Name
Group
60-69 years
Reviewed:
3 days ago
(12/08/2025)
Date of experience:
08/2025
By Estep Dean (Deano)
Group
70-79 years
Reviewed:
3 days ago
(12/08/2025)
Date of experience:
08/2025
No Public Name
Couple
70-79 years
Reviewed:
4 days ago
(11/08/2025)
Date of experience:
08/2025
By Inès
Friends
20-29 years
Reviewed:
4 days ago
(11/08/2025)
Date of experience:
07/2025
No Public Name
Friends
50-59 years
Reviewed:
4 days ago
(11/08/2025)
Date of experience:
08/2025
By Pascal Michel
Couple
50-59 years
Reviewed:
4 days ago
(11/08/2025)
Date of experience:
08/2025
No Public Name
Couple
60-69 years
Reviewed:
4 days ago
(11/08/2025)
Date of experience:
08/2025
No Public Name
Couple
50-59 years
Reviewed:
5 days ago
(10/08/2025)
Date of experience:
08/2025
By Muller
Friends
50-59 years
Reviewed:
5 days ago
(10/08/2025)
Date of experience:
08/2025
No Public Name
Couple
70-79 years
Reviewed:
5 days ago
(10/08/2025)
Date of experience:
08/2025
Average Air conditioning below standard,bathroom had a sewer gas smell thru out the day , water was not provided as promised when did ask for more I was charged
Thank you for taking the time to share your feedback regarding your recent stay at Lausanne Palace. I am truly sorry to read about the inconveniences you encountered, notably with the air conditioning, the unpleasant smell in the bathroom, and the misunderstanding regarding the water service. Please accept my sincere apologies for these shortcomings, as they do not reflect the level of service and comfort we strive to provide.
As a gesture of goodwill, I would be delighted to guarantee you a complimentary upgrade to one of our Deluxe Lake View Rooms for your next stay, so you may fully enjoy the comfort and experience you deserve.
I also noticed your rating for our concierge service was lower than the other categories. Your comments would be very valuable to us in better understanding your experience and ensuring we address any areas for improvement.
I truly hope we will have the opportunity to welcome you back soon and restore your confidence in us.
Warm regards,
Stefano [
Guest Relations Manager
Lausanne Palace