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Public Reviews Score
93%

"Very satisfied"

Based on 6,236 reviews across 12 portals
:
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (13/07/2024)
Date of experience: 07/2024

Excellent experience

Dear Mr Metaxa,
Thank you for taking the time to leave us a comment. We are delighted to hear that you had an excellent experience during your stay with us. It means a lot to our team to know that our efforts to provide exceptional service do not go unnoticed. We appreciate your feedback and look forward to welcoming you soon for another wonderful stay at our hotel.
with my best regards,
Ulrike Kuechle Oguey
public relations manager
By Lilani Jayaweera
Alone
50-59 years
Reviewed: 1 year ago (13/07/2024)
Date of experience: 07/2024

It was good. The location is very central.

Dear Mrs Jayaweera,
Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed our central location. Offering our guests a convenient and accessible location is one of our top priorities. We look forward to welcoming you back in the near future for another memorable stay.
with my best regards,
Ulrike Kuechle Oguey
public relations manager
No Public Name
Friends
70-79 years
Reviewed: 1 year ago (13/07/2024)
Date of experience: 06/2024

Fabulous! Wish I didn't have to travel internationally to enjoy it again!

Dear Mrs Hunter,
Thank you for taking the time to share your positive experience with us! We are delighted to hear that your stay was fabulous and we appreciate your kind words. Our team strives to provide an exceptional experience for all our guests and we are grateful for your recognition. Thank you for choosing our hotel.
We look forward to welcoming you soon again,
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Couple
30-39 years
Reviewed: 1 year ago (12/07/2024)
Date of experience: 07/2024

Nice staff and location. Rooms are a bit dated, but still nice.

Dear Aniket,
Thank you for taking the time to comment on your recent stay at our hotel. We are delighted to hear that you enjoyed our staff and convenient location. Our team works hard to provide exceptional service and we are pleased that this was reflected in your experience. We appreciate your comments about the room and will keep them in mind as we continue to make improvements. Thank you for choosing our hotel and we look forward to welcoming you back soon.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Business
50-59 years
Reviewed: 1 year ago (12/07/2024)
Date of experience: 07/2024

Amazing front desk staff

Dear Mrs Kempe,
Thank you for choosing to stay with us and for taking the time to leave a review. It's wonderful to hear that our front desk staff made a positive impression on you during your stay. We strive to provide exceptional service and it is always gratifying to receive such positive feedback. We look forward to welcoming you back in the future.
with my best regards,
Ulrike Kuechle Oguey
No Public Name
Family
40-49 years
Reviewed: 1 year ago (12/07/2024)
Date of experience: 07/2024

Best experience ever

Dear Jeremie,
Thank you for taking the time to let us know about your experience at our hotel. We are delighted to hear that you had the best experience with us. Our team takes great pride in providing exceptional service and it is comforting to know that we were able to make your stay memorable.
We appreciate your kindness and hope to welcome you back soon.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Brian and Kathy Blaine
Group
70-79 years
Reviewed: 1 year ago (12/07/2024)
Date of experience: 07/2024

Did not have any free time to go to the spa.

Dear Mr & Mrs Blaine,
Thank you for taking the time to review your experience at our hotel. We are pleased to hear that you enjoyed your stay with us. As a team, we strive to provide a relaxing and enjoyable atmosphere for all our guests. We understand that schedules can sometimes be hectic and limit free time, but we hope you were able to take advantage of some of our other amenities during your stay. Thank you again for choosing our hotel and we look forward to welcoming you back in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Michael Willome
Family
50-59 years
Reviewed: 1 year ago (10/07/2024)
Date of experience: 07/2024

Excellent staff. Super nice rooms. Bathrooms need a new shower (not in the bathtub)

Dear Mr Willome,
Thank you for choosing to stay with us and for taking the time to leave a review. We are delighted to hear that our staff provided excellent service and that you enjoyed our rooms. We appreciate your comment regarding the bathrooms and will take this into account for future improvements. Our aim is to provide a comfortable and enjoyable stay for all our guests. We look forward to welcoming you again in the future.
Sincerely,
Ulrike Kuechle Oguey
public relations manager
By AM
Couple
60-69 years
Reviewed: 1 year ago (10/07/2024)
Date of experience: 07/2024

Very nice rooms and location!

Dear Mr Moss
Thank you for choosing our hotel for your recent stay and for taking the time to leave a review. We are delighted to hear that you enjoyed our rooms and convenient location. Our team works hard to provide our guests with a comfortable and memorable experience. We appreciate your kindness and look forward to welcoming you back in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (09/07/2024)
Date of experience: 07/2024

Perfect break near station

Dear Mr Heald,
Thank you for taking the time to let us know about your experience. We are delighted to hear that you had a perfect stay at our hotel. Our location near the train station is indeed convenient for our guests. We constantly strive to provide exceptional service and are pleased to know that we have met your expectations. We look forward to welcoming you again in the future.
with our best regards
Ulrike Kuechle Oguey
public relations manager
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