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Public Reviews Score
93%

"Very satisfied"

Based on 6,237 reviews across 12 portals
:
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (09/07/2024)
Date of experience: 07/2024

Perfect break near station

Dear Mr Heald,
Thank you for taking the time to let us know about your experience. We are delighted to hear that you had a perfect stay at our hotel. Our location near the train station is indeed convenient for our guests. We constantly strive to provide exceptional service and are pleased to know that we have met your expectations. We look forward to welcoming you again in the future.
with our best regards
Ulrike Kuechle Oguey
public relations manager
By GUEYE Alioune
Family
50-59 years
Reviewed: 1 year ago (09/07/2024)
Date of experience: 07/2024

Superbe, tout y est !

Chère Alioune,
Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience dans notre hôtel. Nous sommes ravis d'apprendre que vous avez passé un superbe séjour parmi nous et que tout a répondu à vos attentes. Votre satisfaction est notre priorité absolue et nous apprécions vos aimables paroles. Nous nous réjouissons de vous accueillir à nouveau lors de votre prochaine visite.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
No Public Name
Business
80+ years
Reviewed: 1 year ago (09/07/2024)
Date of experience: 07/2024

c'est presque la parfaiteté

Cher Monsieur Debruyne,
Nous vous remercions d'avoir pris le temps de laisser un commentaire sur votre récent séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez trouvé votre expérience presque parfaite. Dans notre hôtel, nous nous efforçons d'offrir à nos clients le meilleur service et les meilleurs équipements possibles. Vos commentaires sont très appréciés et nous motivent à poursuivre notre quête de la perfection. Nous espérons vous accueillir à nouveau bientôt pour un autre séjour agréable.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By Alison
Couple
50-59 years
Reviewed: 1 year ago (09/07/2024)
Date of experience: 07/2024

We had a great stay.

Dear Alison,
Thank you for taking the time to share your comments with us. We are delighted to hear that you had an excellent stay at our hotel. Our team prides itself on providing exceptional service and creating memorable experiences for our guests. Your positive feedback means a lot to us and we look forward to welcoming you back on your next visit.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
40-49 years
Reviewed: 1 year ago (08/07/2024)
Date of experience: 07/2024

Top c est rare que les attente soient dépassée anniversaire de madame mémorable a jamais gravé dans nos mémoire MERCI

Cher Mr Evequoz,
Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience dans notre hôtel. Nous sommes ravis d'apprendre que nous avons été en mesure de dépasser vos attentes et de créer une célébration d'anniversaire mémorable pour vous et votre épouse. Nous nous efforçons de fournir un service exceptionnel et nous sommes ravis de savoir que nous y sommes parvenus pour vous. Nous vous remercions d'avoir choisi notre hôtel pour cette occasion si spéciale.
Au plaisir de vous accueillir prochainement à nouveau,
avec mes meilleures salutations
Ulrike Kuechle Oguey
No Public Name
Group
70-79 years
Reviewed: 1 year ago (08/07/2024)
Date of experience: 07/2024

Overall very good. Bed mattress and beddings are the most comfortable I have ever experienced.

Dear Ming-Fong Lim,
Thank you for taking the time to leave a review of our hotel. We are delighted to hear that you found our bed and bedding to be the most comfortable you have ever experienced. Our goal is to ensure that each and every one of our guests has a comfortable and relaxing stay, and we are pleased to have exceeded your expectations. We look forward to welcoming you again in the future.
with my best regards
Ulrike Kuechle Oguey
No Public Name
Couple
40-49 years
Reviewed: 1 year ago (08/07/2024)
Date of experience: 07/2024

Great hotel and staff

Dear Mr Utter,
Thank you for choosing to stay with us and for taking the time to share your experience with us. We are delighted to hear that our hotel and staff met your expectations. Our goal is always to provide exceptional service and create a memorable stay for our guests. We appreciate your kindness and look forward to welcoming you back on your next visit.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Bruce B
Group
70-79 years
Reviewed: 1 year ago (08/07/2024)
Date of experience: 07/2024

3 night fantastic stay.
All requirements satisfied 5*

Dear Mr Bruce,
Thank you for choosing to stay with us and for sharing your positive experience. We are delighted that you had a fantastic 3 night stay and that all your requirements were met. It is always a pleasure to receive a 5 star rating from our guests. We look forward to welcoming you back in the future and offering you another excellent stay.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
50-59 years
Reviewed: 1 year ago (08/07/2024)
Date of experience: 07/2024

Lovely hotel and accommodations.

Dear Mr Cherry,
Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us and found our accommodation charming. Our team strives to provide excellent service and create a comfortable atmosphere for all our guests. We appreciate your kindness and look forward to welcoming you back in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Couple
40-49 years
Reviewed: 1 year ago (07/07/2024)
Date of experience: 07/2024

We had an amazing time! Highly recommend it!

Dear Mr Alavi,
Thank you for taking the time to write us a review! We are delighted to hear that you had a great time during your stay with us. Our team works hard to ensure that all our guests have a memorable experience and it's great to know that we succeeded with you.
We look forward to welcoming you back soon for another wonderful stay!
With my best regards
Ulrike Kuechle Oguey
public relations manager
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