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Public Reviews Score
93%

"Very satisfied"

Based on 6,238 reviews across 12 portals
:
No Public Name
Couple
40-49 years
Reviewed: 1 year ago (07/07/2024)
Date of experience: 07/2024

We had an amazing time! Highly recommend it!

Dear Mr Alavi,
Thank you for taking the time to write us a review! We are delighted to hear that you had a great time during your stay with us. Our team works hard to ensure that all our guests have a memorable experience and it's great to know that we succeeded with you.
We look forward to welcoming you back soon for another wonderful stay!
With my best regards
Ulrike Kuechle Oguey
public relations manager
By Luca Albertoni
Friends
60-69 years
Reviewed: 1 year ago (07/07/2024)
Date of experience: 07/2024

Excellent séjour, qualité maximale de tout les points de vue.

Cher Monsieur Albertoni,
Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience dans notre hôtel. Nous sommes ravis d'apprendre que vous avez passé un excellent séjour et que tout a dépassé vos attentes. La satisfaction des clients est notre priorité absolue et nous sommes heureux d'avoir pu vous offrir une expérience de grande qualité. Nous espérons vous accueillir bientôt pour une nouvelle visite mémorable.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By MJ Flanagan
Couple
60-69 years
Reviewed: 1 year ago (06/07/2024)
Date of experience: 07/2024

Excellent team who were great ambassadors

Dear Mrs Flanagan,
Thank you for choosing our hotel and for taking the time to share your experience with us. We are delighted to hear that our team members left a positive impression on you during your stay. Our philosophy is to ensure that every guest feels welcome and valued, and we are pleased that this was reflected during your visit. We look forward to welcoming you back soon.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Onne
Couple
50-59 years
Reviewed: 1 year ago (06/07/2024)
Date of experience: 07/2024

Spitzenpersonal
Vielen Dank
Wir kommen wieder

Lieber Herr Beckmann,
Vielen Dank, dass Sie sich für einen Aufenthalt in unserem Hotel entschieden haben und sich die Zeit genommen haben, eine Bewertung zu schreiben. Es ist uns eine Freude, Ihre Erwartungen übertroffen zu haben, und wir sind dankbar für Ihre freundlichen Worte über unsere Mitarbeiter. Wir sind bestrebt, exzellenten Service zu bieten und unvergessliche Erlebnisse für unsere Kunden zu schaffen. Wir hoffen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüssen
Ulrike Kuechle Oguey
Verantwortliche für den Gästeservice
By Dunlap
Group
80+ years
Reviewed: 1 year ago (06/07/2024)
Date of experience: 07/2024

Excellent in all respects.

Dear Mrs Dunlap,
Thank you for taking the time to share your recent experience with us. It is wonderful to hear that you had an excellent stay at our hotel. We are delighted that you enjoyed every aspect of your visit. Our team works hard to provide exceptional service and it is gratifying to receive such positive feedback. We look forward to welcoming you back in the near future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
40-49 years
Reviewed: 1 year ago (06/07/2024)
Date of experience: 07/2024

Excellent. Will come again in the future. Really appreciate the upgrade

Dear Mr Lau,
Thank you for choosing our hotel for your recent stay and for taking the time to leave a review. We are delighted to hear that you had an excellent experience and appreciate your kind words about our improvements. We look forward to welcoming you back in the future and providing you with another exceptional stay.
Best regards,
Ulrike Kuechle Oguey
public relations manager
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (06/07/2024)
Date of experience: 07/2024

Bonne expérience. Chambre 404 douche salle de bain pas pratique, tout le carrelage devient mouillé
Porte toilette mauvais état, elle grince
Dans le couloir d entrée, il y a des * craquement*
L’étage est également bruyant à cause des offices du personnel

Cher Monsieur Petitat,
Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience. Nous sommes heureux d'apprendre que dans l'ensemble vous avez passé un bon séjour parmi nous. Cependant, nous nous excusons pour la gêne occasionnée par les bruits de la salle de bain et du couloir. Notre équipe s'efforce d'offrir à nos clients un séjour confortable et agréable, et nous apprécions vos commentaires qui nous aident à nous améliorer. Nous espérons vous accueillir à nouveau à l'avenir.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By Comte NR
Alone
60-69 years
Reviewed: 1 year ago (06/07/2024)
Date of experience: 07/2024

Very good, as usual. Should up-date your site: NO more Sushi Zen restaurant!!!!!!!! Excellent service at the Brasserie Grand Chêne; top new chef. Keep up the quality.

Cher Comte Nicolas,
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes ravis d'apprendre que vous avez passé un nouveau séjour agréable dans notre hôtel et que le service de la Brasserie Grand Chêne a répondu à vos attentes. Nous apprécions votre commentaire concernant notre site Internet et nous en tiendrons compte. Nous nous efforçons constamment de maintenir un niveau de qualité élevé et nous espérons vous accueillir à nouveau dans un avenir proche.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsables relations publiques
By Hendra
Business
50-59 years
Reviewed: 1 year ago (05/07/2024)
Date of experience: 06/2024

excellent hotel in the heart of Lausanne

Dear Hendra,
We are delighted to hear that your stay at our hotel was excellent. Our location in the heart of Lausanne is undoubtedly one of our greatest assets. We strive to provide a comfortable and enjoyable experience for all our guests. We thank you for choosing to stay with us and look forward to welcoming you again in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
50-59 years
Reviewed: 1 year ago (04/07/2024)
Date of experience: 06/2024

I was very satisfied with my stay. Turn down service was a special treat. Sadly, my in room coffee service was quite tempermental and I had to request cream. Mini bar was very generous. Thank you.

Dear Mrs Lindskog,
Thank you for taking the time to share your comments with us. We are delighted to hear that you had a satisfactory stay and that you enjoyed our hospitality service and generous mini-bar. We apologize for the inconvenience of the in-room coffee service and appreciate your understanding. We look forward to welcoming you back for a pleasant stay in the future.
with my best regards
Ulrike Kuechle Oguey
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