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Public Reviews Score
93%

"Very satisfied"

Based on 6,240 reviews across 12 portals
:
By Steve Bryzeal
Couple
60-69 years
Reviewed: 1 year ago (26/06/2024)
Date of experience: 06/2024

While their were delays in getting our room we were offered access to the rest areas in the spa which were very appreciated after long flight from the US

Dear Mr Bryzeal,
Thank you for taking the time to provide us with your honest feedback on your recent stay at our hotel. We are delighted to hear that you enjoyed the relaxing areas of our spa while waiting for your room. We apologize for the installation delays, but we're glad to know they didn't hinder your overall experience. We look forward to welcoming you back in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Couple
30-39 years
Reviewed: 1 year ago (25/06/2024)
Date of experience: 06/2024

Expérience magnifique et superbe hôtel. Ce n’est pas la première fois que nous allons dans un 5 étoiles et sommes totalement ravis. Nous l’avons recommandé à des amis.

Chère Madame Rossé,
Nous vous remercions d'avoir choisi notre hôtel et d'avoir pris le temps de nous faire part de votre merveilleuse expérience. Nous sommes ravis d'apprendre que vous avez été très impressionné par votre séjour et que vous nous avez même recommandé à vos amis. Notre objectif est de fournir un service exceptionnel et nous sommes heureux d'avoir pu dépasser vos attentes. Nous espérons vous accueillir bientôt.
Avec mes meilleures salutations
Ulrike Kuechle Oguey,
responsable relations publiques
By Federico Gomez
Family
60-69 years
Reviewed: 1 year ago (25/06/2024)
Date of experience: 06/2024

The spa area were satisfactory to me

Cher Monsieur Gomez,
Nous vous remercions d'avoir pris le temps de laisser un commentaire sur votre récent séjour parmi nous. Nous sommes ravis d'apprendre que vous avez trouvé notre espace spa satisfaisant .C’est toujours très utile d’avoir des remarques constructives, cela nous aide à nous améliorer constamment. Notre équipe s'efforce de faire en sorte que tous nos clients vivent une expérience confortable et agréable.
Néanmoins, je serais très heureux si vous me contactiez personnellement afin que je puisse en savoir plus sur votre récent séjour.
voici mes coordonnées : u.kuechle@lausanne-palace.ch ou +41 21 331 32 44
Nous espérons que vous envisagerez de séjourner à nouveau chez nous à l'avenir.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
No Public Name
Business
60-69 years
Reviewed: 1 year ago (24/06/2024)
Date of experience: 06/2024

Hotel needs a remodel. Bathrooms in particular

Dear Mr Francis,

Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced, particularly with the condition of the bathrooms.

Please be assured that we have taken note of your preference for a renovated room. We are pleased to inform you that we are in the process of planning significant renovations throughout the hotel, with a particular focus on updating the bathrooms. These improvements are scheduled to take place in the near future, and we are confident that they will enhance the comfort and overall experience for our valued guests.

We appreciate your patience and understanding as we work to make these enhancements. Your satisfaction is very important to us, and we are committed to providing you with a more enjoyable stay during your next visit.

Thank you again for your valuable feedback, and we look forward to welcoming you back soon.

Best regards,

Stefano Ciacciarelli
Guest Experience Manager
By Guélat
Couple
40-49 years
Reviewed: 1 year ago (23/06/2024)
Date of experience: 06/2024

Tout parfait comme d’habitude !

Cher Dr. Guélat,
Nous vous remercions d'avoir pris le temps d'écrire un commentaire sur votre récent séjour dans notre hôtel. Nous sommes ravis d'apprendre que tout était parfait pour vous, car notre objectif est d'offrir des expériences exceptionnelles à nos clients. Vos aimables paroles nous touchent beaucoup et nous nous réjouissons de vous accueillir à nouveau lors de votre prochaine visite.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
No Public Name
Business
70-79 years
Reviewed: 1 year ago (23/06/2024)
Date of experience: 06/2024

Always great to be back at the Palace

Dear Mr McCarthy,
Thank you so much for taking the time to leave us a review. We are delighted to hear that you enjoyed your recent stay at our hotel. It is always a pleasure to welcome you.
We're glad we could make your stay memorable and that we met your expectations. Our team works tirelessly to provide exceptional service and ensure that every guest has a comfortable and enjoyable experience at our hotel.
We appreciate your continued support and look forward to welcoming you back soon.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Paul Brown
Group
60-69 years
Reviewed: 1 year ago (23/06/2024)
Date of experience: 06/2024

Excellent would book again

Dear Mr Brown,
Thank you for choosing to stay at our hotel and for taking the time to leave a review. We are delighted to hear that you had an excellent stay with us. We are delighted that you will choose to book with us again in the future and look forward to welcoming you back.
At our hotel, we strive to provide exceptional service and create memorable experiences for all our guests. We are pleased that we were able to exceed your expectations and make your stay enjoyable. Your kind words mean a lot to us and we will be sure to pass them on to our team.
We appreciate your support and thank you for recommending us. We look forward to serving you again soon.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Mr&Mme Guvenen
Couple
80+ years
Reviewed: 1 year ago (22/06/2024)
Date of experience: 06/2024

Mes parents ont tout simplement adore
Merci pour tout !

Chers Mr&Mme Guvenen,
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes ravis d'apprendre que vos parents ont passé un excellent séjour dans notre hôtel. Nous sommes très heureux de savoir qu'ils ont apprécié leur expérience avec nous.
Nous nous efforçons d'offrir à nos clients un service exceptionnel et un séjour mémorable, et nous sommes heureux de constater que nous avons pu répondre à vos attentes lors de la visite de vos parents.
Vos aimables paroles nous touchent beaucoup et nous apprécions vraiment votre soutien. Nous espérons avoir le plaisir de vous accueillir à nouveau, vous et votre famille, pour un autre séjour agréable à l'avenir.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By Luis Manuel Camp Mejan
Couple
70-79 years
Reviewed: 1 year ago (22/06/2024)
Date of experience: 06/2024

Es una estupenda opción para un viaje a esta ciudad.

Dear Mr Camp Mejan,
Thank you for taking the time to let us know about your experience at our hotel. We are delighted to hear that you had an excellent stay and that our hotel was a great option for your trip to the city.
We strive to provide all our guests with exceptional service and facilities, and are delighted that we were able to exceed your expectations. Our team sincerely appreciates your kind words.
We look forward to welcoming you back in the future for another enjoyable stay. Thank you again for choosing our hotel.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Joan Casey
Couple
60-69 years
Reviewed: 1 year ago (22/06/2024)
Date of experience: 06/2024

Fantastic! Highly recommend.

Dear Mrs Casey,
Thank you for taking the time to let us know about your experience at our hotel. We are delighted to hear that you had a fantastic stay and would highly recommend us.
At our hotel, we strive to provide exceptional service and create a memorable experience for all our guests. We are delighted that we were able to meet your expectations during your stay.
We look forward to welcoming you back in the future and providing you with another fantastic experience.
With my best regards
Ulrike Kuechle Oguey
public relations manager
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