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Public Reviews Score
93%

"Very satisfied"

Based on 6,279 reviews across 12 portals
:
By Bruce Cohen
Couple
70-79 years
Reviewed: 1 year ago (11/06/2024)
Date of experience: 06/2024

Everyone was very helpful and friendly

Dear Mr Cohen,
Thank you for taking the time to review your experience at our hotel. We are delighted to hear that our team was able to provide you with helpful and friendly service during your stay. Our staff takes great pride in ensuring the comfort and satisfaction of every guest.
We strive to create a warm and welcoming atmosphere for all our guests, and we are pleased to know that we achieved this during your visit. Your kind words will be passed on to the entire team, as they motivate us to continue providing exceptional service.
We look forward to welcoming you back in the near future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By D Goodman
Couple
70-79 years
Reviewed: 1 year ago (11/06/2024)
Date of experience: 06/2024

Excellent service from staff. Spacious and most usable rooms. We visited on a trip, although an excellent stay, I don’t anticipate returning to the area. I would recommend you moat highly to anyone who comes to Lausanne.

Dear D Goodman,
Thank you for taking the time to comment on your recent stay at our hotel. We are delighted to hear that you had an excellent experience with our staff and enjoyed our spacious rooms. It is always a pleasure to receive such positive feedback.
We are sorry to hear that you do not plan to return to the area, but thank you for recommending our hotel. Our team takes great pride in providing exceptional service and creating a welcoming atmosphere for all our guests.
We hope that if your travels bring you back to Lausanne in the future, you will choose to stay with us again. We would be honored to have the opportunity to exceed your expectations once again.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (11/06/2024)
Date of experience: 06/2024

Excellent we loved it.

Dear Mr Craig,
Thank you for taking the time to leave a review of your recent stay at our hotel. We are delighted to hear that you had an excellent experience and loved your stay with us.
We take great pride in providing our guests with exceptional service and are very pleased that we were able to meet your expectations.
We thank you for your kindness and look forward to welcoming you back soon for another enjoyable stay.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
60-69 years
Reviewed: 1 year ago (11/06/2024)
Date of experience: 06/2024

The hotel has convenient transportation and the staff is very responsive.

Dear Chungli Chang,
Thank you for taking the time to tell us about your experience staying with us. We are delighted that you found the transport convenient and the staff attentive. Our aim and pleasure is to provide our guests with excellent service and a pleasant stay.
We hope you will consider staying with us again in the future.
With my best regards
Ulrike Kuechle Oguey
public relation manager
No Public Name
Business
60-69 years
Reviewed: 1 year ago (11/06/2024)
Date of experience: 06/2024

Géniaaaale .....comme d'habitude

Chère Nawal,
Nous te remercions pour tes aimables propos sur notre hôtel. C'est toujours un plaisir pour nous de t'accueillir et nous sommes ravis que tu aies apprécié ton expérience. Nous nous efforçons de faire en sorte que chacun de nos hôtes se sente comme chez lui lorsqu'il nous rend visite, et notre priorité absolue est de lui fournir le meilleur service possible.
Nous te remercions de ta fidélité et espérons te revoir bientôt !
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
No Public Name
Group
50-59 years
Reviewed: 1 year ago (10/06/2024)
Date of experience: 06/2024

The pillows were completely flat and squished down to nothing. They were very uncomfortable.

The shade on one window did not reach the windowsill and let in way too much light at night, also making it difficult to sleep. In the morning the shade fell down on my arm, leaving a large bruise.

Dear Mrs Paul,
Thank you for taking the time to comment on your stay with us. We are sorry that your experience was not as comfortable as it should have been. In our hotel, our goal is to guarantee our guests a comfortable and peaceful night's sleep, and we regret that we were unable to provide that in this instance.
We appreciate all feedback from our guests and will use it to continue improving our services. We hope you will give us another chance in the future so that we can show you what a good experience a stay with us can be.
with my best regards
Ulrike Kuechle Oguey
public relation manager
No Public Name
Couple
80+ years
Reviewed: 1 year ago (10/06/2024)
Date of experience: 06/2024

évidence de la qualité

Cher Monsieur Andrey,
Nous vous remercions d'avoir pris le temps de nous faire part de vos précieux commentaires. Nous sommes heureux d'apprendre que vous avez trouvé notre hôtel de grande qualité. Nous nous efforçons d'offrir une expérience exceptionnelle à tous nos clients et nous apprécions que vous reconnaissiez nos efforts.
Au plaisir de vous accueillir prochainement,
avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques


No Public Name
Couple
30-39 years
Reviewed: 1 year ago (10/06/2024)
Date of experience: 06/2024

La Table: expérience Mémorable

Chère Lamia,
Merci beaucoup d'avoir pris le temps de nous laisser un commentaire sur votre expérience à La Table. Nous sommes ravis d'apprendre qu'il s'agissait d'un événement mémorable et nous sommes ravis que vous ayez passé un si bon moment.
Au Palace, nous nous efforçons d'offrir à nos hôtes une expérience unique et inoubliable, et nous sommes heureux de savoir que nous y sommes parvenus pour vous.
Au plaisir de vous accueillir à nouveau,
avec mes meilleures salutations
Ulrike Kuechle Oguey,
responsable relations publiques
By Donald Paul
Group
70-79 years
Reviewed: 1 year ago (09/06/2024)
Date of experience: 06/2024

Excellent service and staff

Dear Mr Paul,
Thank you for your kind words about our hotel's service and staff. We are very pleased to hear that your experience with us was so positive. At our Hotel, we strive to offer superior service and a comfortable, enjoyable stay to all our guests. We appreciate your feedback and look forward to welcoming you back soon.
with my best regards
Ulrike Kuechle Oguey
public relation manager
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (09/06/2024)
Date of experience: 06/2024

Comme d'habitude, très satisfait.
A bientôt
Cordialement
Nadine Desbaucheron Ponticelli et
Jacques Bonin

Cher Monsieur Bonin,
Nous vous remercions de votre fidélité et de votre excellent commentaire. Nous sommes ravis d'apprendre que vous avez eu une expérience aussi positive avec nous et que nous continuons à répondre à vos attentes. Nous apprécions vos aimables paroles et nous nous réjouissons de vous accueillir à nouveau bientôt.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
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