Lausanne Palace hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 6,283 reviews across 12 portals
:
No Public Name
Group
70-79 years
Reviewed: 2 months ago (18/07/2025)
Date of experience: 07/2025

It was wonderful. The staff was most helpful

Dear Mrs Connell,
Your very positive feedback following your stay at our establishment is deeply appreciated.
We are delighted to learn that the availability and efficiency of our teams contributed greatly to making your experience memorable. Your excellent assessments, whether regarding the courtesy of the staff, the concierge service, or the smooth running of procedures, are a valuable recognition for all our employees, who work every day to ensure the well-being of our guests.
We also take note of your feedback regarding the swimming pool; your remark guides our constant efforts to further enhance the quality of our services.
We look forward to welcoming you again during your next stay in Lausanne. We send you, dear Madam, our most distinguished greetings.
with my best regards
Ulrike Kuechle Oguey
Public Relations Manager
No Public Name
Business
50-59 years
Reviewed: 2 months ago (17/07/2025)
Date of experience: 07/2025

Wonderful place to stay with a lot of amenities.

Dear Mr Dean,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a great pleasure to learn that you found our establishment pleasant and particularly rich in services. Your complete satisfaction, whether it be with the quality of the welcome, the reservation process, the assistance of our concierge, or the comfort and internet connection, represents a valuable source of motivation for our entire team, committed daily to providing an impeccable experience for each of our guests.
Your excellent evaluations regarding the helpfulness and friendliness of the staff, as well as your positive comments on all the services offered, particularly touch us. We are honored by your intention to recommend our establishment and hope to have the pleasure of welcoming you again during your next stay in Lausanne.
With our best regards,
Ulrike Kuechle Oguey
Public Relations Manager
By Mark Eaton
Couple
70-79 years
Reviewed: 2 months ago (17/07/2025)
Date of experience: 07/2025

Other than the key issues n the main bar it was fine

Dear Mr. Mark Eaton,
We sincerely thank you for taking the time to share your impressions following your stay with us.
We are pleased to know that your overall experience went well, particularly regarding the reservation and the quality of the accommodation, which met your expectations. Your satisfaction in these areas is very valuable to our teams, who are always committed to ensuring a quality welcome.
We have, however, taken note of the difficulties encountered, particularly in the main bar, as well as with the internet connection and certain aspects of the service. Please be assured that your comments have received our full attention and will be shared with the relevant departments, as we continually strive to improve the comfort and quality of the welcome we offer each of our guests.
We look forward to welcoming you again during your next stay in Lausanne and ensuring you have a fully satisfactory experience.
with my best regards
Ulrike Kuechle Oguey
Public Relations Manager
By Müller
Couple
60-69 years
Reviewed: 2 months ago (17/07/2025)
Date of experience: 07/2025

Unser Aufenthalt war sehr schön. Ein tolles Hotel.

Lieber Herr Müller,
Wir danken Ihnen herzlich, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke von Ihrem Aufenthalt zu schildern.
Es freut uns ausserordentlich, dass Sie Ihren Aufenthalt bei uns als rundum gelungen empfunden haben und die Atmosphäre unseres Hauses sowie das Engagement unseres Teams zu Ihrer Zufriedenheit beigetragen haben. Ihre Anerkennung der verschiedenen Servicebereiche, von der Reservierung bis hin zur Freundlichkeit und Hilfsbereitschaft unseres Personals, ist für unser gesamtes Team eine wertvolle Motivation.
Wir hoffen sehr, Sie bei einer zukünftigen Reise wieder bei uns begrüssen zu dürfen und Ihnen erneut ein ebenso positives Erlebnis bieten zu können.
mit bestem Gruss
Ulrike Kuechle Oguey
Gästeservice
No Public Name
Family
50-59 years
Reviewed: 2 months ago (16/07/2025)
Date of experience: 07/2025

It is not the newest hotel. The amazing view was the ultimate comfort to compensate all other little imperfections

Dear Mr Pan,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a great satisfaction to know that the exceptional view offered by our establishment made your experience particularly pleasant and compensated for certain flaws related to the hotel's historic nature. Your appreciation for this unique asset deeply touches us.
We are also delighted to learn that the quality of our services, from reservations to reception, as well as the availability and friendliness of our teams, met your expectations. Your excellent appreciation for the attentiveness of our staff and the efficiency of our concierge service is a valuable source of motivation for all our employees, committed to providing a memorable stay to each of our guests.
We also take note of your feedback regarding comfort and internet connection, which guides our continuous improvement process to better meet your needs.
We look forward to welcoming you back during your next stay in Lausanne.
Sincerely,
Ulrike Kuechle Oguey
Public Relations Manager
No Public Name
Group
70-79 years
Reviewed: 2 months ago (16/07/2025)
Date of experience: 07/2025

We were with a Tauck tour, so almost everything was arranged in advance and did not require our participation. All the same, your hotel is beautiful and the staff were friendly and professional. It was an excellent experience.

Dear Mr Dubester,
We sincerely thank you for taking the time to share your impressions following your stay with us as part of a Tauck organized trip.
It is a great satisfaction to learn that, even in the context of a primarily upstream organization, the beauty of our establishment and the courtesy and professionalism of our teams contributed to making your experience a most pleasant one. Your full appreciation of the staff, the concierge services, and all the amenities offered is particularly valuable to each of us, all committed to providing an impeccable welcome to our guests.
Your excellent reviews, from the reservation process to the quality of facilities such as the pool and fitness center, not to mention your overall satisfaction, represent an essential source of motivation to continue our efforts for excellence. We also take into account your feedback on the internet connection and continue to work to optimize every aspect of our guests' experience.
Looking forward to welcoming you back during your next stay in Lausanne,
with my best regards
Ulrike Kuechle Oguey
Public Relations Manager
By Cinzia Vassallo
Couple
50-59 years
Reviewed: 2 months ago (16/07/2025)
Date of experience: 07/2025

Nice and friendly staff

Dear Mrs Vassallo,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a pleasure to know that you were touched by the kindness and availability of our team, as well as by the quality of the services offered, from the reservation process to the concierge service, including the accuracy of billing and the internet connection. Your appreciation of the staff's friendliness and helpfulness is a valuable encouragement to all of our employees, who are committed every day to providing the best possible welcome to our guests.
We also carefully note your feedback regarding the check-in process, the accommodations, and particularly the swimming pool, which did not entirely meet your expectations. Please be assured that your comments are taken very seriously as part of our ongoing efforts to improve the comfort and experience of each guest.
We look forward to welcoming you back during your next stay in Lausanne.
with my best regards
Ulrike Kuechle Oguey
Public Relations Manager
No Public Name
Couple
60-69 years
Reviewed: 2 months ago (15/07/2025)
Date of experience: 07/2025

Très agreable tout au long du sejour

Chère Madame Peyralbe,
Nous vous remercions très sincèrement d’avoir pris le temps de partager vos impressions à la suite de votre séjour parmi nous.
C’est un réel plaisir de lire que votre expérience a été particulièrement agréable du début à la fin de votre visite. Votre satisfaction à l’égard de la réservation, de l’accueil, de l’hébergement ainsi que de la piscine et de la qualité de la connexion à internet témoigne de la réussite de votre séjour.
Nous sommes touchés par vos évaluations élogieuses concernant l’amabilité et la serviabilité de notre équipe, et votre intention de recommander notre établissement représente la plus belle des récompenses pour l’ensemble du personnel.
Dans l’attente du plaisir de vous accueillir à nouveau lors d’une prochaine escapade tout aussi réussie, nous vous adressons nos salutations les plus distinguées.
Avec mes meilleures salutations,
Ulrike Kuechle Oguey
Responsable relations publiques
By Sauvage Tom
Friends
20-29 years
Reviewed: 2 months ago (15/07/2025)
Date of experience: 07/2025

Nous avons passé une très belle expérience.

Cher Monsieur Sauvage,
C’est avec beaucoup de plaisir que nous découvrons votre retour suite à votre séjour parmi nous.
Savoir que vous avez vécu une très belle expérience et que chaque étape, de la réservation à l’hébergement, en passant par la qualité de nos équipements et la convivialité de nos équipes, a su répondre pleinement à vos attentes est pour nous une grande satisfaction.
Votre appréciation élogieuse concernant la piscine, le spa, le fitness ainsi que l’excellence du service offert par l’ensemble de notre personnel nous touche profondément. Ces retours positifs sont une précieuse motivation pour poursuivre nos efforts et continuer à offrir à chacun de nos hôtes un accueil attentif et des prestations irréprochables.
Dans l’espoir de vous revoir pour une prochaine parenthèse aussi mémorable, nous vous adressons nos salutations les plus distinguées.
Avec mes meilleures salutations,
Pascal Lorquin
Responsable qualité
By Jeanne Pavoncelli
Couple
60-69 years
Reviewed: 2 months ago (14/07/2025)
Date of experience: 07/2025

We have been coming to this hotel for many years. It's like coming home. The site is perfect but the rooms need some refurbishment.

Dear Mrs Pavoncelli,
Your loyalty over the years is particularly valuable to us, and it is touching to know that you feel "at home" during each visit to the Lausanne Palace.
We are delighted to learn that the location and access to our facilities, such as the swimming pool and internet connection, continue to meet your expectations. Your positive comments about the ease of booking and the transparency of our processes are also greatly appreciated by our teams.
However, we take your observation regarding the need to renovate our rooms very seriously. This feedback will be carefully reviewed with our relevant departments, with the constant aim of ensuring our loyal guests an experience that lives up to their expectations and our history.
We look forward to welcoming you again very soon and continuing to earn your trust.
Best regards,
Ulrike Kuechle Oguey
Public Relations Manager
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