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Public Reviews Score
93%

"Very satisfied"

Based on 6,293 reviews across 12 portals
:
By SIMONOFF
Couple
20-29 years
Reviewed: 2 months ago (01/07/2025)
Date of experience: 06/2025

Très bonne expérience. Le personnel est au petit soin et la chambre était magnifique.

Chère Madame Simonoff,
Nous vous remercions très sincèrement d’avoir pris le temps de partager vos impressions à la suite de votre séjour parmi nous.
C’est un immense plaisir d’apprendre que votre expérience a été particulièrement positive et que chaque aspect de votre visite, de la réservation à l’accueil, en passant par la conciergerie, l’hébergement et la qualité de nos installations bien-être, a répondu à vos attentes.
Votre mention élogieuse concernant l’attention portée par notre personnel et la beauté de votre chambre nous touche profondément et constitue une précieuse motivation pour l’ensemble de notre équipe, engagée chaque jour à offrir un service d’excellence à chacun de nos hôtes.
Savoir que l’ensemble des prestations, du spa à la piscine en passant par le fitness, ainsi que la simplicité des démarches et la disponibilité du personnel, ont contribué à rendre votre séjour inoubliable représente pour nous la plus belle des récompenses.
Dans l’attente du plaisir de vous accueillir à nouveau lors d’une prochaine parenthèse tout aussi mémorable, nous vous adressons nos salutations les plus distinguées.
Avec mes meilleures salutations,
Ulrike Kuechle Oguey
Responsable relations publiques
By Rui Botica Santos
Business
50-59 years
Reviewed: 2 months ago (30/06/2025)
Date of experience: 06/2025

Staying at the Lausanne Palace is always a fantastic experience—elegant, welcoming, and comfortable. It truly feels like my second home.

Dear Rui,
We sincerely thank you for taking the time to share your impressions after your stay at the Lausanne Palace.
It is a great satisfaction for our entire team to learn that you consider our establishment a true second home, where elegance, a warm welcome, and comfort invariably contribute to the success of each of your visits. Your loyalty and the trust you place in us are the greatest reward for all our employees.
Receiving such positive feedback on the quality of our services, from reservations to accommodation, including the personalized concierge service and access to all our facilities, is a valuable source of motivation. The recognition of our hospitality and the attention paid to every detail reinforces our daily commitment to offering each of our guests an exceptional experience.
We look forward to welcoming you back to the Lausanne Palace very soon for more memorable moments.
Warmest regards,
Ulrike Kuechle Oguey
Public Relations Manager
No Public Name
Couple
40-49 years
Reviewed: 2 months ago (30/06/2025)
Date of experience: 06/2025

beaucoup de plaisir d'être dans ce lieu rempli d'histoire

Cher Monsieur Bonvin,
Nous vous remercions très sincèrement d’avoir pris le temps de partager vos impressions à la suite de votre séjour parmi nous.
C’est un plaisir de lire que vous avez pris beaucoup de plaisir à séjourner dans notre établissement chargé d’histoire. Votre appréciation de l’atmosphère unique du lieu, ainsi que vos éloges concernant la procédure de réservation, l’amabilité et la serviabilité de notre personnel, constituent une précieuse reconnaissance pour toute notre équipe.
Nous sommes également heureux de constater que la qualité de la conciergerie, du spa, de l’hébergement et des différents services ont contribué à la réussite de votre visite. Nous prenons toutefois bonne note de vos retours sur la connexion à internet, la piscine et l’espace fitness, et soyez assuré que vos observations seront attentivement considérées dans notre démarche d’amélioration continue.
Dans l’attente du plaisir de vous accueillir à nouveau pour une expérience tout aussi agréable, nous vous adressons nos salutations les plus distinguées.
Avec mes meilleures salutations,
Ulrike Kuechle Oguey
Responsable relations publiques
No Public Name
Business
70-79 years
Reviewed: 2 months ago (30/06/2025)
Date of experience: 06/2025

FANTASTIC HOTEL, GOOD LOCATION

Dear Mrs Pandiscia,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a great satisfaction to discover that your entire experience, from the reservation to the accommodation, including the location of our establishment and the quality of the welcome, fully met your expectations. Your recognition of the efficiency of our procedures, the availability of our concierge teams, as well as the friendliness and helpfulness of our staff represents a valuable source of motivation for our employees, committed daily to providing an impeccable experience for each of our guests.
Your recommendation and the excellent ratings are our greatest reward. We look forward to welcoming you back very soon for more unforgettable moments in Lausanne.
With our most respectful regards,
Ulrike Kuechle Oguey
Public Relations Manager
By John Yao
Couple
60-69 years
Reviewed: 2 months ago (29/06/2025)
Date of experience: 06/2025

Will come back someday.

Dear Mr Yao,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a great pleasure to learn that your experience was a success, and that the quality of our services, from booking to accommodation, as well as that of our wellness areas and concierge service, fully met your expectations.
Your positive comment about the friendliness and professionalism of our team is a valuable source of motivation for all our employees, committed daily to ensuring the satisfaction of each and every one of our guests. We also take note of your comments regarding the internet connection, the swimming pool, and the fitness center, which contribute to our continuous improvement process.
Knowing that you plan to return during your next visit to Lausanne is the greatest recognition for our establishment.
We look forward to welcoming you again soon and send you our warmest regards.
Best regards,
Ulrike Kuechle Oguey
Relationship Manager
No Public Name
Couple
60-69 years
Reviewed: 2 months ago (29/06/2025)
Date of experience: 06/2025

This was one of the best hotels we've ever stayed in. Service was phenomenal!

Dear Mr Salmen,
We sincerely thank you for taking the time to share your positive impressions following your stay with us.
It is a great joy to learn that our establishment is one of the best hotels you have ever stayed in and that you were particularly impressed by the quality of service provided by our teams. Your satisfaction with every step, from the booking process to the friendliness of our staff, including facilities such as the swimming pool, spa, and fitness center, is the greatest reward for all our employees, who are committed every day to making each experience exceptional.
Your recommendation and excellent reviews are a precious source of encouragement for us. We look forward to welcoming you again on your next visit to Lausanne and continuing to create unforgettable memories for you.
with my best regards,
Ulrike Kuechle Oguey
Relations Manager
No Public Name
Family
60-69 years
Reviewed: 2 months ago (29/06/2025)
Date of experience: 06/2025

Good experience courtesy helpful cleaning …. Every things are ok

Dear Mr Ricci,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a great pleasure to discover that your entire experience, from the reservation to the accommodation, including the quality of service, courtesy, and attention to cleanliness, fully met your expectations.
Your satisfaction with the welcome from our team, the concierge service, the easy access to our facilities such as the pool and spa, as well as the precision of our services, is a valuable source of motivation for all our employees, committed every day to providing an impeccable welcome to each of our guests.
Your excellent reviews and your recommendation honor us. We hope to have the pleasure of welcoming you back to Lausanne very soon for another equally memorable experience.
with my best regards
Ulrike Kuechle Oguey
Public Relations Manager
By Graham Smart
Couple
70-79 years
Reviewed: 2 months ago (27/06/2025)
Date of experience: 06/2025

The accommodation was really good and the staff so helpful. It was a great experience.

Dear Mr. Smart,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is with great satisfaction that we discover that the quality of the accommodation and the availability of our teams contributed greatly to making your experience enjoyable. Your mention of the assistance provided and the friendliness of the staff is particularly touching, as it represents the greatest recognition for our employees, who are committed every day to providing impeccable service.Your excellent ratings regarding all services, from the booking process to the ease of internet connection and the quality of payment, demonstrate the importance we place on every step of the stay to ensure the complete satisfaction of our guests.
We would be honored to welcome you again during your next visit to Lausanne and remain at your entire disposal.
With our best regards,
Ulrike Kuechle Oguey
Public Relations Manager
No Public Name
Friends
50-59 years
Reviewed: 2 months ago (27/06/2025)
Date of experience: 06/2025

Un sans faute de bout en bout. Un des meilleurs hôtels de ville que je connaisse

Cher Maitre Besso,
Nous vous remercions très sincèrement d’avoir pris le temps de partager vos impressions à la suite de votre séjour parmi nous.
C’est un immense plaisir de découvrir que chaque étape de votre visite, de la réservation à l’hébergement, en passant par l’accueil de notre équipe, la conciergerie et la qualité des services offerts, a répondu parfaitement à vos attentes. Votre appréciation élogieuse concernant l’excellence de notre établissement représente une motivation précieuse pour l’ensemble de notre personnel, engagé au quotidien à garantir des moments d’exception à chacun de nos hôtes.
Savoir que vous considérez notre hôtel comme l’un des meilleurs de ville que vous connaissez et que l’ensemble de l’expérience a été irréprochable nous touche particulièrement. Votre intention de nous recommander et vos évaluations positives sur tous les aspects de votre séjour constituent la plus belle des récompenses pour toute notre équipe.
Dans l’attente du plaisir de vous accueillir à nouveau pour une nouvelle parenthèse tout aussi mémorable, nous vous adressons nos salutations les plus distinguées.
Avec mes meilleures salutations,
Ulrike Kuechle Oguey
Responsable relations publiques
By Balazs Furjes, Mr
Business
50-59 years
Reviewed: 3 months ago (26/06/2025)
Date of experience: 06/2025

Very pleasant and comfortable

Dear Mr Furjes,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a real pleasure to know that you found the experience very pleasant and comfortable. We are delighted that the quality of our services, from the reservation process to the welcome and comfort of the accommodation, fully met your expectations.
Your satisfaction with the kindness and helpfulness of our team is a valuable source of motivation for all our employees, who are committed every day to providing our guests with unique experiences. We also take note of your feedback regarding the internet connection to continue our continuous improvement process.
We look forward to welcoming you back very soon for another equally successful stay.
with my best regards
Ulrike Kuechle Oguey
Relations Manager
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