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Public Reviews Score
93%

"Very satisfied"

Based on 6,070 reviews across 12 portals
:
No Public Name
Alone
50-59 years
Reviewed: 6 days ago (14/07/2025)
Date of experience: 07/2025

Comme je l’ai dit plus haut en scrollan tout était magnifique excepté le nouveau gérant du bar dans le hall d’entrée

No Public Name
Couple
70-79 years
Reviewed: 1 week ago (13/07/2025)
Date of experience: 07/2025

Relaxing place with excellent room accomodations.

By Yichao Chen
Couple
30-39 years
Reviewed: 1 week ago (13/07/2025)
Date of experience: 07/2025

The ladies at front desk were very helpful. The gentleman in the hotel helped us to carry all the luggages to the room during check in and out of the room during check out. Very smooth process.

By François Joyet
Couple
60-69 years
Reviewed: 1 week ago (13/07/2025)
Date of experience: 07/2025

Simplement la situation cacophonique du petit déjeuner.

No Public Name
Business
60-69 years
Reviewed: 1 week ago (13/07/2025)
Date of experience: 07/2025

Everything was fine except the pole that holds the hand held shower head fell off three times ( once on my foot) and though it was put back, it’s faulty. It needs something more. It comes out when taking the hand held part off its holder- and I’m not that strong to use force to take it off. It was actually quite easy . The depth of the hole where the pole goes is too shallow.

By Amir A
Family
50-59 years
Reviewed: 1 week ago (13/07/2025)
Date of experience: 07/2025

Mid July and the air conditioning system didn’t work at all, there was no availability for other rooms and we got a portable fan as a solution, which I find ridiculous in a 5 stars Swiss hotel !

Nous avons pris contact avec vous dans un message séparé.
By Sturzenegger
Business
40-49 years
Reviewed: 1 week ago (11/07/2025)
Date of experience: 07/2025

I stayed in room 105 and was incredibly disappointed with its condition. The room was old, the furniture worn out, and the mattress saggy. I cannot understand how a 5-star hotel can offer a room like this, and I expect a response. As I mentioned during check-out this morning, I was assured that I would receive a reply today.

Nous avons pris contact avec vous dans un message séparé.
By jorge ceballos
Friends
60-69 years
Reviewed: 1 week ago (11/07/2025)
Date of experience: 07/2025

We love the hotel people , service , and room cleanliness

No Public Name
Business
60-69 years
Reviewed: 1 week ago (11/07/2025)
Date of experience: 07/2025

Our experience at the Laussane Palace was amazing. A First-Class hotel, and the staff is fantastic!

By Freeman
Couple
60-69 years
Reviewed: 1 week ago (10/07/2025)
Date of experience: 07/2025

Lovely hotel with great facilities - having the indoor pool with outdoor sun terrace was a great surprise

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