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Public Reviews Score
93%

"Very satisfied"

Based on 6,155 reviews across 12 portals
:
No Public Name
Couple
30-39 years
Reviewed: 5 months ago (12/03/2025)
Date of experience: 03/2025

Tout était parfait, le seul inconvénient que nous avons fait remonter a l’accueil est le bruit de la route très désagréable depuis notre chambre, ce qui nous a réveillé (avec fenêtres fermées bien entendu)

Chère Madame Roger,

Un grand merci pour votre retour positif et vos compliments sur votre séjour au Lausanne Palace. Nous sommes ravis d’apprendre que tout s’est bien passé, malgré l’inconvénient du bruit de la route.

Nous avons bien pris note de votre remarque et veillerons à vous attribuer une chambre plus au calme lors de votre prochain séjour afin de vous garantir un confort optimal.

Au plaisir de vous accueillir à nouveau très bientôt.

Bien cordialement,
Stefano Ciacciarelli
Guest Relations – Lausanne Palace
By Juliana Neves
Couple
20-29 years
Reviewed: 5 months ago (12/03/2025)
Date of experience: 03/2025

Le seul petit soucis c'est le choix de la télé. Il faudrait pouvoir avoir plus de choix. Netflix, Youtube etc

Chère Madame Neves,

Nous vous remercions d’avoir pris le temps de partager votre expérience au Lausanne Palace. Nous sommes ravis de lire que vous avez apprécié votre séjour et avons bien noté votre suggestion concernant un plus large choix de services télévisés, comme Netflix et YouTube. Votre remarque est précieuse et sera transmise à notre équipe pour étude.

Nous avons également pris en compte vos retours sur la conciergerie et souhaitons savoir comment nous pourrions améliorer ce service afin qu’il réponde pleinement à vos attentes. N’hésitez pas à nous faire part de vos suggestions ou de ce qui aurait pu rendre votre expérience encore plus fluide et agréable.

Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt et restons à votre disposition pour toute demande.

Bien cordialement,
Stefano Ciacciarelli
Guest Relations – Lausanne Palace
No Public Name
Family
70-79 years
Reviewed: 5 months ago (12/03/2025)
Date of experience: 03/2025

all right as before staying with you

Dear Mr Meyer,
Thank you for sharing your experience following your recent stay with us. We are delighted to know that, as always, your time with us was satisfactory.
We are pleased to note that our reservation process, as well as the welcome and accommodations, met your expectations. Your appreciation of our staff and their friendliness is very valuable to us.
We have noted your feedback regarding the internet connection. Your comfort is our priority, and we will take steps to improve this service to fully meet your expectations.
We hope to welcome you back for another equally enjoyable stay.
with my best regards
Ulrike Kuechle Oguey
Public Relations Manager
By Guido
Business
30-39 years
Reviewed: 5 months ago (11/03/2025)
Date of experience: 03/2025

Excellent experience, across the board!

Dear Guido,

Thank you for your kind words and for taking the time to share your experience at Lausanne Palace. We are delighted to hear that your stay was excellent across the board!

Your satisfaction is our greatest reward, and we truly appreciate your feedback. We look forward to welcoming you back for another exceptional experience in the future.

Please do not hesitate to reach out if we can assist with anything for your next visit.

Best regards,

Stefano Ciacciarelli
Guest Relations & Services Manager
No Public Name
Couple
70-79 years
Reviewed: 5 months ago (11/03/2025)
Date of experience: 03/2025

Are many years that we came to the Palace . Always a good experience

Dear Mr Galli,
We sincerely thank you for taking the time to share your experience after all these years of frequenting our establishment. It's a pleasure to learn that you always find your stay pleasant and satisfying.
We particularly appreciate your positive comments about our services, from the reservation process to the friendliness of our staff. Your loyalty and satisfaction encourage us to maintain the level of quality you expect from us.
We have noted your feedback regarding the accommodation and are committed to improving this aspect to make your future stays even more comfortable. We are delighted that you are willing to recommend us, which is the best reward for us.
We look forward to welcoming you back very soon,
with my best regards
Ulrike Kuechle Oguey
Public Relations Manager
By Franco aka DJ Miles
Alone
60-69 years
Reviewed: 5 months ago (10/03/2025)
Date of experience: 03/2025

well, it's just the place to be in Lausanne, all the stuff ist pretty cool!!!!!!

Dear Mr. Franco aka DJ Miles,
We sincerely thank you for your excellent review and for sharing your enthusiasm about your stay with us in Lausanne. It's a great pleasure to know that you consider our establishment "the place to be" and that you found our team fantastic.
Your satisfaction with all our services, from the booking process to the staff, motivates us to maintain high standards and deliver exceptional experiences. We are delighted to know that you enjoyed every aspect of your stay.
We hope to welcome you back very soon for another equally enjoyable visit.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Business
40-49 years
Reviewed: 5 months ago (10/03/2025)
Date of experience: 03/2025

moment de détente, de zénitude.

Chère Madame Cohen,
Nous vous remercions chaleureusement d'avoir partagé vos impressions suite à votre moment de détente chez nous. C'est un immense plaisir de savoir que votre expérience a été source de zénitude et de satisfaction.
Votre évaluation positive, allant du processus de réservation à l'hébergement, sans oublier notre personnel attentif et amical, est extrêmement gratifiante pour notre équipe. Nous nous efforçons de maintenir un niveau de service qui vous garantit toujours un séjour exceptionnel.
Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement pour vous offrir une autre expérience tout aussi relaxante.
Avec mes meilleures salutations,
Ulrike Kuechle Oguey
responsable relations publiques
No Public Name
Couple
60-69 years
Reviewed: 5 months ago (10/03/2025)
Date of experience: 02/2025

C est toujours une expérience agréable de séjourner au Lausanne palace à l occasion de nos petites excursions citadines. Nous apprécions beaucoup sa situation, son ambiance et la diversité des bars et restaurants.

Cher Monsieur Buffat,

Un grand merci pour votre retour positif et votre fidélité au Lausanne Palace. Nous sommes ravis de savoir que chacune de vos excursions citadines est une expérience agréable parmi nous, et que vous appréciez particulièrement notre emplacement, notre ambiance ainsi que la diversité de nos bars et restaurants.

Nous avons bien pris note de vos retours et restons à votre disposition pour toute demande spécifique lors de votre prochain séjour.

Au plaisir de vous accueillir à nouveau très bientôt !

Bien cordialement,
Stefano Ciacciarelli
Guest Relations – Lausanne Palace
No Public Name
Family
40-49 years
Reviewed: 5 months ago (10/03/2025)
Date of experience: 03/2025

I really enjoy staying at Lausanne Palace, it is always magical experience. From the moment we are greeted to the movement we say goodbye feels like floating off to another world without any worries.

Dear Mrs Repo,
We sincerely thank you for sharing your impressions of your stay at the Lausanne Palace. It is with great pleasure that we learn that your experience with us was, once again, filled with magic and relaxation.
We are delighted to know that, from your arrival to your departure, every moment was exceptional and transported you to a world of carefree moments. Your overall satisfaction with our services and our dedicated staff is a tremendous source of motivation for us.
We hope to have the privilege of welcoming you back very soon for another equally enchanting stay.
With my best regards
Ulrike Kuechle Oguey
public relations manager
By Lona
Couple
20-29 years
Reviewed: 5 months ago (10/03/2025)
Date of experience: 03/2025

It was really good, i felt comfortable and the staff was friendly and respectful. The hotel was in a really good environment. I will definitely come back😍

Dear Ms. Lona,
We sincerely thank you for sharing your experience with us. It's a great pleasure to know that you felt comfortable and that our team's friendly and respectful welcome contributed to making your stay enjoyable.
We are also delighted that our hotel's environment was to your liking, and we are delighted to learn that you plan to return. Your satisfaction is our greatest reward.
We pay particular attention to your comments regarding the accommodation and internet connection, and we are constantly working to improve these aspects for our guests.
We hope to welcome you back for another equally positive experience.
with my best regards
Ulrike Kuechle Oguey
public relations Manager
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