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Public Reviews Score
93%

"Very satisfied"

Based on 6,273 reviews across 12 portals
:
No Public Name
Couple
50-59 years
Reviewed: 3 weeks ago (19/08/2025)
Date of experience: 08/2025

I had a very nice birthday die to the service and extra’s of the wonderful hotel!

No Public Name
Family
50-59 years
Reviewed: 3 weeks ago (18/08/2025)
Date of experience: 08/2025

35年前、学生時代にローザンヌを訪ねた際に、憧れたホテルでした。今回家族で訪れることができて、当時の記憶が甦っただけでなく、美しいお部屋に泊まることができる今の自分をあらためて振り返るきっかけにもなりました。可能なら、次回はもうすこしゆっくり滞在して、SPAなども利用したいと思います。ホテル内のレストランはLE MATCHA PICCHU を利用しました。モダンな店内には和のテイストもあって、お料理も旅の中日の胃に優しくありがたかったです。

By Quartier-dit-Maire Stéphane
Alone
50-59 years
Reviewed: 3 weeks ago (18/08/2025)
Date of experience: 08/2025

L'Hôtel Palace fait partie de mes hôtel préférés, toujours un énorme plaisir d'y séjourner. Personnel et accueil très professionnel et sympathique, conciergerie au top, chambres impeccables (préférence avec vue sur lac), propreté et confort ! Bravo et merci

By Mélody
Family
30-39 years
Reviewed: 3 weeks ago (17/08/2025)
Date of experience: 08/2025

Je mets 5 étoiles mais cet établissement en mériterait 10!
Tout le personnel a été d’une amabilité que je n’avais jamais connu auparavant. Je remercie surtout le monsieur de la conciergerie qui s’est occupé de notre arrivée vendredi.
La chambre était sublime, l’emplacement de l’hôtel idéal et la piscine super.
Nous avons également goûté les délicieux cocktails du LP’s.
Merci pour cette belle expérience ! Nous reviendrons très vite !

Chère Madame Pardo,
Nous vous remercions très sincèrement d’avoir pris le temps de partager vos impressions à la suite de votre séjour parmi nous.
C’est un immense plaisir de découvrir que chaque aspect de votre expérience a dépassé vos attentes, du professionnalisme et de l’amabilité de l’ensemble de nos équipes à la qualité de votre chambre et à l’emplacement privilégié de notre établissement.
Votre retour enthousiaste à l’égard de l’accueil, notamment de la conciergerie lors de votre arrivée, ainsi que vos éloges concernant la piscine et les cocktails du LP’s, nous touchent tout particulièrement et constituent une belle reconnaissance pour notre personnel, engagé quotidiennement à rendre chaque visite unique et mémorable.
Savoir que vous envisagez déjà de revenir et nous recommandez si chaleureusement est une véritable source de motivation pour poursuivre notre engagement d’excellence.
Dans l’attente du plaisir de vous accueillir à nouveau très prochainement, nous vous adressons nos salutations les plus distinguées.
Avec mes meilleures salutations,
Ulrike Kuechle Oguey
responsable relations publiques
No Public Name
Couple
60-69 years
Reviewed: 3 weeks ago (17/08/2025)
Date of experience: 08/2025

Check in was difficult as our reservation was put under another guest. Spa was wonderful as very accommodating in relaxing rooms. Room housekeeping was disappointing as I have never had to ask for staff to clean our room before. Today I called for service and the room looked attended to and very nice. The concierge was excellent.

Dear Mr Hollace,
We sincerely thank you for taking the time to share your impressions following your stay at our establishment.
We are pleased to learn that you appreciated the quality of the spa and the efficiency of the concierge service, both of which contributed to making your experience pleasant and relaxing. Your appreciation for the kindness and helpfulness of the staff also means a lot to us, as do your excellent reviews of the accommodation and all the services offered.
We deeply regret, however, the difficulties encountered upon your arrival, as well as the disappointment you felt regarding the maintenance of your room. Please be assured that this feedback is taken very seriously and has already been forwarded to the relevant teams to improve the quality and consistency of our services. We are pleased that, following your request, the situation was corrected and that the room subsequently met your expectations.
Your experience and observations are invaluable as we continue our efforts to continuously improve and ensure the comfort of each of our guests.
We look forward to welcoming you back during your next stay in Lausanne.
with my warmest regards
Ulrike Kuechle Oguey
Public Relations Manager
By Fermo
Couple
30-39 years
Reviewed: 3 weeks ago (17/08/2025)
Date of experience: 08/2025

Tout simplement incroyable.
Magique.

Cher Monsieur Fermo,
Nous vous remercions très sincèrement d’avoir pris le temps de partager vos impressions à la suite de votre séjour parmi nous.
C’est un immense plaisir de découvrir que votre expérience fut, selon vos mots, « incroyable » et que la magie de votre visite vous a pleinement marqué. Votre enthousiasme pour la qualité de l’accueil, la fluidité des démarches de réservation et d’enregistrement, ainsi que l’attention portée par nos équipes, touche profondément l’ensemble de notre personnel.
Vos évaluations parfaites concernant l’hébergement, la conciergerie et les différents services témoignent de votre satisfaction et représentent une précieuse motivation pour chacune de nos équipes, engagées chaque jour à offrir un service irréprochable.
Dans l’attente du plaisir de vous accueillir à nouveau lors d’une prochaine visite, nous vous adressons nos salutations les plus distinguées.
Avec mes meilleures salutations,
Ulrike Kuechle Oguey
responsable relations publiques
By Joan Audet
Group
70-79 years
Reviewed: 3 weeks ago (17/08/2025)
Date of experience: 08/2025

It was very good- we were with Tauck, excellent team and accommodation. Great location for leisure, shopping, restaurants, Metro, Cathedral.
Could have used USB/USBC ports.
Thanks!

Dear Ms. Audet,
We sincerely thank you for taking the time to share your impressions following your stay with us as part of your trip with Tauck.
It is a real pleasure to learn that the location of the establishment, the quality of the accommodation, and all of our services met your expectations and contributed to the success of your experience. Your appreciation of the proximity to shops, restaurants, the metro, and the cathedral represents valuable recognition for our teams, as do your excellent reviews of the reception, the concierge service, and the quality of our services.
We take note of your observation regarding the presence of USB/USBC ports in the room. Please know that your suggestions are essential to our continuous improvement process and will be taken into consideration to ensure even greater comfort during our guests' future stays.
We look forward to welcoming you back to Lausanne very soon for other equally enjoyable experiences.
Best regards,
Ulrike Kuechle Oguey
Relationship Manager
By CB
Group
70-79 years
Reviewed: 3 weeks ago (17/08/2025)
Date of experience: 08/2025

Excellent The staff at the reception desk was very helpful

Dear Mr Pollack,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a real pleasure to learn that you were fully satisfied with the welcome you received at reception, as well as the support and efficiency of our teams throughout your experience. Your appreciation for the availability and helpfulness of our staff, as well as the excellence of our various services—from reservations to accommodation and administrative management—represents a valuable motivation for all our employees, all committed to providing our guests with an impeccable experience.
Your overall satisfaction and your willingness to recommend us are the greatest reward for our team, and encourage us to continue our efforts to always meet your expectations.
We would be honored to welcome you again during your next stay in Lausanne.
With our best regards,
Ulrike Kuechle Oguey
Public Relations Manager
By Yanko Georgiev
Family
40-49 years
Reviewed: 3 weeks ago (17/08/2025)
Date of experience: 08/2025

I was very impressed by the hotel - very beautiful, very clean, with impeccable staff

Dear Ms. Georgiev,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a deep satisfaction for our entire team to learn that the beauty of the premises, the impeccable cleanliness of the establishment, and the professionalism of our staff contributed to making your experience so memorable. Your appreciation of the quality of our services, from the reservation process to the reception, including the accommodations and the efficiency of the procedures, is a tremendous encouragement.
Your excellent reviews and your recommendation represent the greatest reward for our entire team, committed every day to providing a warm welcome and impeccable service to each of our guests.
We hope to have the pleasure of seeing you again very soon during your next stay in Lausanne.
With our best regards,
Ulrike Kuechle Oguey
Public Relations Manager
No Public Name
Couple
70-79 years
Reviewed: 3 weeks ago (16/08/2025)
Date of experience: 08/2025

Le spa stair magnifies, le jaccizi especialment!

Dear Mr Tobey,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It's a real pleasure to learn that you particularly enjoyed our spa area, and more specifically the jacuzzi, which enhanced your experience. Your satisfaction with all our services, from the reservation process to the quality of the welcome and facilities, represents the greatest recognition for our team.
Your excellent feedback on all aspects of your stay is a valuable source of motivation that encourages us to continue our commitment to excellence, ensuring that each of our guests has an unforgettable experience.
We look forward to welcoming you back again very soon during a future stay in Lausanne.
Sincerely,
Ulrike Kuechle Oguey
Relations Manager
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