Lausanne Palace hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 6,197 reviews across 12 portals
:
By BT
Couple
50-59 years
Reviewed: 6 months ago (12/02/2025)
Date of experience: 02/2025

Everything was great except the incompetence of the servers in the restaurant Matcha Picchu. I am allergic to seafood but not to fish. I have explained it when arrived in the restaurant. The first dish they brought was sushi with crabs ! Unacceptable.

Dear Mr Tacoy,
We thank you for taking the time to share your experience. We are delighted to know that your stay was generally pleasant and that you appreciated several aspects of our services.
However, we sincerely apologize for the incident that occurred at the Matcha Picchu restaurant. We understand how crucial it is to respect our guests' food allergies and deeply regret that this was not the case during your visit. Please be assured that we are treating this issue very seriously and that actions will be put in place to prevent this from happening again.
Your feedback is valuable to us and allows us to continually improve our services. We hope to have the opportunity to welcome you again for an even more satisfying experience.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
20-29 years
Reviewed: 6 months ago (12/02/2025)
Date of experience: 02/2025

We had an fantastic time celebrating my graduation

Dear Mrs. Joy Steiner,

We warmly thank you for taking the time to share your experience with us. We are delighted to learn that your graduation celebration was memorable and that the services offered contributed to making this moment special.
We are particularly pleased that you appreciated our facilities, as well as the kindness and efficiency of our staff. Your satisfaction is our greatest motivation to maintain this level of quality.
We hope to have the pleasure of welcoming you again very soon.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Caroline Pal
Couple
50-59 years
Reviewed: 6 months ago (12/02/2025)
Date of experience: 02/2025

Sehr kompetentes Personal

Liebe Frau Pal,
Vielen Dank, dass Sie Ihre Erfahrungen in unserem Hause mit uns geteilt haben. Wir freuen uns, dass Sie unsere Mitarbeiter als kompetent empfunden haben, was eine wesentliche Säule für die Bereitstellung eines angenehmen Erlebnisses für unsere Kunden darstellt.
Wir freuen uns, Sie wieder bei uns begrüßen zu dürfen und zu einem noch perfekteren Aufenthalt beizutragen.
Mit liebem Gruss
Ulrike Kuechle Oguey
responsable relations publiques


No Public Name
Business
60-69 years
Reviewed: 6 months ago (12/02/2025)
Date of experience: 02/2025

very good experience

Dear Mrs. Rusconi,
Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay and that you found your experience very positive.
We are particularly pleased that our accommodation and swimming pool met your expectations, as well as all the services offered by our staff. Your comments are valuable and inspire us to maintain this level of quality.
We hope to have the pleasure of welcoming you again soon for an equally pleasant time.
With my best regards
Ulrike Kuechle Oguey
public relations manager
By Ella Withers
Couple
20-29 years
Reviewed: 6 months ago (11/02/2025)
Date of experience: 02/2025

AMAZING service, facilities, staff, accommodation!

Dear Mrs. Withers,
We thank you warmly for your exceptional appreciation. We are delighted to know that our service, our facilities, our staff and our accommodation have fully met your expectations.
Your satisfaction is a great source of motivation for us, and your perfect evaluation encourages us to maintain this quality of service. We hope to have the pleasure of welcoming you again very soon for an equally remarkable experience.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Business
30-39 years
Reviewed: 6 months ago (10/02/2025)
Date of experience: 02/2025

Very good hotel I had a great stay, the staff is extremely friendly and helpful. Breakfast was good but personally I prefer to have a maximum of things at my disposal for breakfast, this my, again, what personally I prefer not a real issue

Dear Mrs. Catia Palhetinha Aguas,
We are pleased to learn that your stay was very pleasant and that you found our staff extremely welcoming and helpful.
We take note of your personal preference for a more varied breakfast, and appreciate that you have shared this point of view with us. Your comments help us to consider potential improvements to better satisfy everyone's tastes.
We look forward to welcoming you again soon for other equally pleasant moments. Your recommendation is a great reward for us.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Christophe
Business
50-59 years
Reviewed: 6 months ago (10/02/2025)
Date of experience: 02/2025

Hôtel très plaisant où j'ai trouvé un excellent sommeil.

Cher Monsieur Berger,
Nous vous remercions sincèrement d'avoir pris le temps de partager vos précieuses impressions sur votre séjour dans notre hôtel.
Il est particulièrement gratifiant de savoir que vous avez trouvé un excellent sommeil et que tous nos services, de la procédure de réservation à l'hébergement, ont répondu à vos attentes. Votre satisfaction générale est essentielle pour nous, et vos aimables commentaires sur notre personnel et nos services nous encouragent à maintenir ce niveau d'excellence.
Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience satisfaction totale.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By Benaily
Couple
50-59 years
Reviewed: 6 months ago (09/02/2025)
Date of experience: 02/2025

Parfaite expérience 3 jours

Cher Monsieur Benaily,e
Nous vous remercions chaleureusement d'avoir partagé vos impressions sur votre séjour de trois jours dans notre établissement. C'est un vrai plaisir de savoir que chaque aspect de votre visite, depuis la procédure de réservation jusqu'à nos services, a été à la hauteur de vos attentes.
Votre retour d'expérience positif est extrêmement valorisant pour notre équipe et nous inspire à maintenir ce niveau d'excellence pour tous nos hôtes. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement pour une autre expérience tout aussi satisfaisante.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By Duigan Joseph
Couple
50-59 years
Reviewed: 6 months ago (09/02/2025)
Date of experience: 02/2025

Lovely place to stay. Brilliant Spa. Brilliant breakfast. Brilliant staff. We will be back.

Dear Mr. Duigan Joseph,
We warmly thank you for your perfect evaluation. It is a pleasure to know that you found our establishment pleasant and that the spa, the breakfast and our staff have fully met your expectations.
Your satisfaction is a great source of motivation for us to maintain this level of quality. We hope to have the pleasure of welcoming you again very soon for another memorable experience.
Your positive comments on all of our services are greatly appreciated.
With my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Business
60-69 years
Reviewed: 6 months ago (09/02/2025)
Date of experience: 02/2025

Sehr freundliche Mitarbeiter überall. Gute Unterkunft. Essen ok aber nicht hervorragend.

Liebe Frau Hirschi,
Wir freuen uns, dass Sie unser Personal als sehr freundlich empfunden haben und dass Ihre Unterkunft Ihren Erwartungen entsprochen hat. Der Komfort unserer Kunden und die Qualität unseres Service haben für uns oberste Priorität, und Ihr diesbezüglich positives Feedback bestärkt uns in unserer Mission.
Wir nehmen Ihre Kommentare zu unserer Küche zur Kenntnis, die Sie für richtig hielten, aber nicht Ihren Erwartungen entsprachen. Ihre Beobachtungen sind für uns wertvoll und wir werden sie in unserem kontinuierlichen Verbesserungsprozess berücksichtigen.
Wir hoffen, die Gelegenheit zu haben, Sie wieder bei uns begrüßen zu dürfen, mit dem Versprechen eines noch zufriedenstellenderen kulinarischen Erlebnisses.
Mit freundlichen Grüssen
Ulrike Kuechle Oguey
Verantwortliche für den Gästeservice


Back to Top CERTIFICATE what's this?