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Public Reviews Score
93%

"Very satisfied"

Based on 6,274 reviews across 12 portals
:
No Public Name
Couple
70-79 years
Reviewed: 3 weeks ago (16/08/2025)
Date of experience: 08/2025

Le spa stair magnifies, le jaccizi especialment!

Dear Mr Tobey,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It's a real pleasure to learn that you particularly enjoyed our spa area, and more specifically the jacuzzi, which enhanced your experience. Your satisfaction with all our services, from the reservation process to the quality of the welcome and facilities, represents the greatest recognition for our team.
Your excellent feedback on all aspects of your stay is a valuable source of motivation that encourages us to continue our commitment to excellence, ensuring that each of our guests has an unforgettable experience.
We look forward to welcoming you back again very soon during a future stay in Lausanne.
Sincerely,
Ulrike Kuechle Oguey
Relations Manager
No Public Name
Business
50-59 years
Reviewed: 3 weeks ago (15/08/2025)
Date of experience: 08/2025

4 star not 5 star!!!

Dear Mr. Shirazi,

Thank you for sharing your feedback regarding your recent stay. We are truly sorry for the shortcomings you experienced and we fully understand your disappointment. Please be assured that your comments have been carefully reviewed with our housekeeping, engineering, and food & beverage teams to prevent such situations from recurring.

We have also reached out to you directly by email with a personal response and a gesture of goodwill, as we sincerely hope to have the opportunity to welcome you back and restore your confidence in the Lausanne Palace.

With kind regards,
The Lausanne Palace Management Team
By Coste
Couple
50-59 years
Reviewed: 3 weeks ago (15/08/2025)
Date of experience: 08/2025

We felt really welcome.

Dear Mr. Coste,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a great pleasure to learn that you felt truly welcomed during your stay at our establishment. Your glowing assessment of the quality of the welcome, the friendliness and availability of the staff, as well as the seamless flow of the various services, constitutes valuable recognition for our entire team, committed every day to making each experience pleasant and welcoming.
Your positive feedback on the reservation, check-in, ease of connection, and amenities such as the spa and swimming pool means a lot to us and motivates us to continue our commitment to impeccable service. Knowing that you would recommend our establishment encourages us to continue in this direction.
We look forward to welcoming you again for your next stay and send you our most sincere greetings.
Best regards,
Ulrike Kuechle Oguey
Relationship Manager
No Public Name
Couple
50-59 years
Reviewed: 3 weeks ago (15/08/2025)
Date of experience: 08/2025

Accueil nul!
Charge de 50 frs de cocktails jamais consommés au bar

Cher Monsieur Ribordy,

Nous vous remercions d’avoir pris le temps de partager vos impressions suite à votre récent séjour. Nous regrettons sincèrement les désagréments rencontrés lors de votre arrivée ainsi que l’erreur de facturation de 46 CHF pour des cocktails non consommés. Cette somme sera immédiatement remboursée sur votre carte de crédit.

Nous vous prions d’accepter nos excuses pour cette situation ainsi que pour les manquements relevés dans la qualité de votre accueil. À titre de geste commercial, nous serions heureux de vous offrir un surclassement dans une catégorie supérieure lors de votre prochain séjour, afin que votre expérience reflète pleinement les standards du Lausanne Palace.

Nous espérons sincèrement avoir l’opportunité de regagner votre confiance et de vous accueillir à nouveau très prochainement.

Avec nos salutations les plus distinguées,

Stefano Ciacciarelli
Guest Relations & Services Manager
No Public Name
Family
50-59 years
Reviewed: 3 weeks ago (15/08/2025)
Date of experience: 08/2025

Very enjoyable
Luxurious
Decadent

Dear Mr Phillis,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It gives our team great satisfaction to learn that you thoroughly enjoyed the refined atmosphere and luxurious setting of our establishment. Your praise for the quality of facilities such as the swimming pool and spa, as well as the welcome provided by our staff, represent a valuable source of motivation and demonstrate our daily commitment to the well-being of our guests.
We also take note of your appreciation for the various aspects of your experience, including the concierge service, the comfort of the accommodation, and the ease of internet connection. Your feedback is essential to our continued improvement efforts and to ensure that each of our visitors' stay always meets their expectations.
We look forward to welcoming you back to Lausanne and send you, Dear Guest, our most sincere greetings.
Best regards,
Ulrike Kuechle Oguey
Relationship Manager
No Public Name
Alone
30-39 years
Reviewed: 3 weeks ago (14/08/2025)
Date of experience: 08/2025

Tout était parfait, aucune fausse note
L’hôtel est magnifique et le personnel est très gentil, accueillant, aimable et à disposition

Le rom service était super et la nourriture excellente.

Chère Madame Delbergue,
Nous vous remercions très sincèrement d’avoir pris le temps de partager vos impressions à la suite de votre séjour parmi nous.
C’est un immense plaisir de lire que chaque aspect de votre expérience a été à la hauteur de vos attentes et que rien n’a terni la perfection de votre visite. Votre appréciation concernant la beauté de l’hôtel, ainsi que la gentillesse, la disponibilité et l’accueil réservé par nos équipes, nous touche tout particulièrement.
Nous sommes ravis que la qualité du room service et l’excellence de la restauration aient contribué à rendre votre séjour encore plus agréable. Vos évaluations enthousiastes sur l’ensemble des services, de la réservation aux infrastructures bien-être, représentent une source de motivation précieuse pour chacune de nos équipes.
Dans l’attente du plaisir de vous accueillir à nouveau à l’occasion d’une prochaine visite, nous vous adressons nos salutations les plus distinguées.
Avec mes meilleures salutations,
Ulrike Kuechle Oguey
Public relations manager
No Public Name
Couple
60-69 years
Reviewed: 3 weeks ago (13/08/2025)
Date of experience: 08/2025

Sehr freundliches & hilfbereites Personal und eine sehr schönes Gesamterlebnis, BRAVO an das ganze Team & Management !

Liebe Familie Schlegel,
Wir danken Ihnen herzlich, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke von Ihrem Aufenthalt in unserem Haus mitzuteilen.
Es freut uns sehr, dass der herzliche Empfang und die Hilfsbereitschaft unseres Teams zu Ihrem positiven Erlebnis beigetragen haben. Ihre Wertschätzung für das Engagement unserer Mitarbeiter und des Managements ist uns besonders wichtig und bestärkt uns darin, auch weiterhin unseren Gästen einen tadellosen Service zu bieten.
Wir freuen uns, dass Ihr Aufenthalt – von der Reservierung bis hin zu den angebotenen Einrichtungen und Services – in jeder Hinsicht Ihren Erwartungen entsprochen hat. Ihre Begeisterung und Ihre Glückwünsche an das gesamte Team sind für uns die größte Belohnung.
Wir freuen uns darauf, Sie bei Ihrem nächsten Aufenthalt wieder bei uns begrüßen zu dürfen.
Herzliche Grüße.
Ulrike Kuechle Oguey
Gästeservice
By Ricaud
Business
80+ years
Reviewed: 3 weeks ago (13/08/2025)
Date of experience: 08/2025

J ai dit que c était parfait par rapport à ce que j attends ou espère d un hôtel en ville.

Cher Monsieur Ricaud,
Nous vous remercions très sincèrement d’avoir pris le temps de partager vos impressions à la suite de votre séjour parmi nous.
C’est un véritable plaisir de découvrir que votre expérience a pleinement répondu à vos attentes et que vous considérez notre établissement comme une référence idéale pour un séjour en ville. Votre appréciation élogieuse concernant toutes les étapes, de la réservation à l’accueil, ainsi que la qualité des services et l’attitude attentionnée de notre équipe, représente une belle reconnaissance qui touche profondément l’ensemble de nos collaborateurs.
Recevoir une telle satisfaction de votre part est une grande source de motivation pour continuer à offrir un accueil chaleureux, un accompagnement personnalisé et un confort irréprochable à chacun de nos hôtes. Votre recommandation et la note parfaite que vous nous attribuez sont extrêmement précieuses pour nous.
Dans l’attente du plaisir de vous accueillir à nouveau lors d’une future visite à Lausanne, nous vous adressons nos salutations les plus distinguées.
Avec mes meilleures salutations,
Ulrike Kuechle Oguey
Responsable relations publiques
No Public Name
Group
60-69 years
Reviewed: 4 weeks ago (12/08/2025)
Date of experience: 08/2025

Average Air conditioning below standard,bathroom had a sewer gas smell thru out the day , water was not provided as promised when did ask for more I was charged

Dear Mrs. Yantorni,

Thank you for taking the time to share your feedback regarding your recent stay at Lausanne Palace. I am truly sorry to read about the inconveniences you encountered, notably with the air conditioning, the unpleasant smell in the bathroom, and the misunderstanding regarding the water service. Please accept my sincere apologies for these shortcomings, as they do not reflect the level of service and comfort we strive to provide.

As a gesture of goodwill, I would be delighted to guarantee you a complimentary upgrade to one of our Deluxe Lake View Rooms for your next stay, so you may fully enjoy the comfort and experience you deserve.

I also noticed your rating for our concierge service was lower than the other categories. Your comments would be very valuable to us in better understanding your experience and ensuring we address any areas for improvement.

I truly hope we will have the opportunity to welcome you back soon and restore your confidence in us.

Warm regards,
Stefano [
Guest Relations Manager
Lausanne Palace
By Estep Dean (Deano)
Group
70-79 years
Reviewed: 4 weeks ago (12/08/2025)
Date of experience: 08/2025

Amazing. Favorite on Tauck tour so far

Dear Mr. Estep,
We sincerely thank you for taking the time to share your impressions following your stay with us as part of your Tauck tour.
It is a great pleasure to learn that our establishment has been your favorite so far and that every aspect of your experience, from the reservation to the welcome, the comfort of the accommodation, and the quality of our services, fully met your expectations. Your satisfaction with the friendliness and helpfulness of our staff, the attention paid to the various stages of your stay, and our facilities such as the swimming pool and internet connection, represents the greatest reward for our team, who strive every day to provide unforgettable moments for each of our guests.
We are also grateful for your overall appreciation and your recommendation, which encourage us to continue our commitment to an impeccable and personalized welcome.
We look forward to welcoming you again very soon during a future visit to Lausanne.
Best regards,
Ulrike Kuechle Oguey
Relationship Manager
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