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Public Reviews Score
93%

"Very satisfied"

Based on 6,070 reviews across 12 portals
:
By John Yao
Couple
60-69 years
Reviewed: 3 weeks ago (29/06/2025)
Date of experience: 06/2025

Will come back someday.

Dear Mr Yao,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a great pleasure to learn that your experience was a success, and that the quality of our services, from booking to accommodation, as well as that of our wellness areas and concierge service, fully met your expectations.
Your positive comment about the friendliness and professionalism of our team is a valuable source of motivation for all our employees, committed daily to ensuring the satisfaction of each and every one of our guests. We also take note of your comments regarding the internet connection, the swimming pool, and the fitness center, which contribute to our continuous improvement process.
Knowing that you plan to return during your next visit to Lausanne is the greatest recognition for our establishment.
We look forward to welcoming you again soon and send you our warmest regards.
Best regards,
Ulrike Kuechle Oguey
Relationship Manager
No Public Name
Couple
60-69 years
Reviewed: 3 weeks ago (29/06/2025)
Date of experience: 06/2025

This was one of the best hotels we've ever stayed in. Service was phenomenal!

Dear Mr Salmen,
We sincerely thank you for taking the time to share your positive impressions following your stay with us.
It is a great joy to learn that our establishment is one of the best hotels you have ever stayed in and that you were particularly impressed by the quality of service provided by our teams. Your satisfaction with every step, from the booking process to the friendliness of our staff, including facilities such as the swimming pool, spa, and fitness center, is the greatest reward for all our employees, who are committed every day to making each experience exceptional.
Your recommendation and excellent reviews are a precious source of encouragement for us. We look forward to welcoming you again on your next visit to Lausanne and continuing to create unforgettable memories for you.
with my best regards,
Ulrike Kuechle Oguey
Relations Manager
No Public Name
Family
60-69 years
Reviewed: 3 weeks ago (29/06/2025)
Date of experience: 06/2025

Good experience courtesy helpful cleaning …. Every things are ok

Dear Mr Ricci,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a great pleasure to discover that your entire experience, from the reservation to the accommodation, including the quality of service, courtesy, and attention to cleanliness, fully met your expectations.
Your satisfaction with the welcome from our team, the concierge service, the easy access to our facilities such as the pool and spa, as well as the precision of our services, is a valuable source of motivation for all our employees, committed every day to providing an impeccable welcome to each of our guests.
Your excellent reviews and your recommendation honor us. We hope to have the pleasure of welcoming you back to Lausanne very soon for another equally memorable experience.
with my best regards
Ulrike Kuechle Oguey
Public Relations Manager
By Graham Smart
Couple
70-79 years
Reviewed: 3 weeks ago (27/06/2025)
Date of experience: 06/2025

The accommodation was really good and the staff so helpful. It was a great experience.

Dear Mr. Smart,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is with great satisfaction that we discover that the quality of the accommodation and the availability of our teams contributed greatly to making your experience enjoyable. Your mention of the assistance provided and the friendliness of the staff is particularly touching, as it represents the greatest recognition for our employees, who are committed every day to providing impeccable service.Your excellent ratings regarding all services, from the booking process to the ease of internet connection and the quality of payment, demonstrate the importance we place on every step of the stay to ensure the complete satisfaction of our guests.
We would be honored to welcome you again during your next visit to Lausanne and remain at your entire disposal.
With our best regards,
Ulrike Kuechle Oguey
Public Relations Manager
No Public Name
Friends
50-59 years
Reviewed: 3 weeks ago (27/06/2025)
Date of experience: 06/2025

Un sans faute de bout en bout. Un des meilleurs hôtels de ville que je connaisse

Cher Maitre Besso,
Nous vous remercions très sincèrement d’avoir pris le temps de partager vos impressions à la suite de votre séjour parmi nous.
C’est un immense plaisir de découvrir que chaque étape de votre visite, de la réservation à l’hébergement, en passant par l’accueil de notre équipe, la conciergerie et la qualité des services offerts, a répondu parfaitement à vos attentes. Votre appréciation élogieuse concernant l’excellence de notre établissement représente une motivation précieuse pour l’ensemble de notre personnel, engagé au quotidien à garantir des moments d’exception à chacun de nos hôtes.
Savoir que vous considérez notre hôtel comme l’un des meilleurs de ville que vous connaissez et que l’ensemble de l’expérience a été irréprochable nous touche particulièrement. Votre intention de nous recommander et vos évaluations positives sur tous les aspects de votre séjour constituent la plus belle des récompenses pour toute notre équipe.
Dans l’attente du plaisir de vous accueillir à nouveau pour une nouvelle parenthèse tout aussi mémorable, nous vous adressons nos salutations les plus distinguées.
Avec mes meilleures salutations,
Ulrike Kuechle Oguey
Responsable relations publiques
By Balazs Furjes, Mr
Business
50-59 years
Reviewed: 4 weeks ago (26/06/2025)
Date of experience: 06/2025

Very pleasant and comfortable

Dear Mr Furjes,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a real pleasure to know that you found the experience very pleasant and comfortable. We are delighted that the quality of our services, from the reservation process to the welcome and comfort of the accommodation, fully met your expectations.
Your satisfaction with the kindness and helpfulness of our team is a valuable source of motivation for all our employees, who are committed every day to providing our guests with unique experiences. We also take note of your feedback regarding the internet connection to continue our continuous improvement process.
We look forward to welcoming you back very soon for another equally successful stay.
with my best regards
Ulrike Kuechle Oguey
Relations Manager
By C
Alone
60-69 years
Reviewed: 4 weeks ago (26/06/2025)
Date of experience: 06/2025

Wonderful and congratulations on your Anniversary!!

Dear Mrs Killeen,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a great pleasure to learn that your experience was fully satisfactory on every level, from the reservation to the accommodation, including the quality of service, the concierge service, and the welcome from our team. Your congratulations on our anniversary are particularly touching and a valuable source of encouragement for all our employees.
Your loyalty and recommendation are the greatest reward for us. We look forward to welcoming you back soon for more memorable moments in Lausanne.
with my best regards
Ulrike Kuechle Oguey
Public Relations Manager
No Public Name
Couple
60-69 years
Reviewed: 4 weeks ago (25/06/2025)
Date of experience: 06/2025

The facilities are out of date. Climbing into
the bathtub to take a shower was dangerous. The Matcha Picchu restaurant experience was excellent.

Dear Mrs Deford,
We sincerely thank you for taking the time to share your impressions following your stay with us.
We are delighted to learn that you particularly appreciated the experience at the Matcha Picchu restaurant, as well as the quality of the welcome and professionalism of our teams during the reservation process, check-in, and throughout your stay. This positive feedback is a valuable motivation for our entire staff, who are committed every day to providing our guests with a pleasant and personalized experience.
We have, however, taken note of your observations regarding the condition of the facilities and the safety related to using the bathtub for showers. Please be assured that your remarks are of the utmost importance to us: the comfort and safety of our guests are our top priority, and your feedback is essential to guide our continuous improvement efforts.
We look forward to welcoming you again and offering you an experience that fully meets your expectations.
with my best regards
Ulrike Kuechle Oguey
Public Relations Manager
By Arlette Walther
Family
70-79 years
Reviewed: 4 weeks ago (25/06/2025)
Date of experience: 06/2025

Notre séjour à été fantastique grâce nos seulement à vos facilités mais surtout à des employés d’une disponibilité extraordinaire le restaurant La Table nous a enchanté, la gentillesse dont fait preuve tout le personnel est un atout exceptionnel, surtout lorsqu’on est accompagné d’une personne avec des problèmes de santé qui connaît parfaitement les difficultés des métiers de l’hospitalité .

Chère Madame Walther,
Nous vous remercions très sincèrement d'avoir pris le temps de partager vos impressions à la suite de votre séjour parmi nous.
C'est un immense plaisir de découvrir que votre expérience a été tout à fait fantastique et que nos installations, tout comme la disponibilité remarquable de nos collaborateurs, ont contribué à rendre votre visite des plus agréables. Apprendre que la qualité d’accueil et la générosité de nos équipes ont su vous accompagner avec attention, en particulier dans le contexte d’un séjour aux besoins spécifiques, nous touche profondément.
Votre enthousiasme à l’égard du restaurant La Table, ainsi que votre reconnaissance de la gentillesse et du professionnalisme de l’ensemble du personnel, constituent pour nous une récompense précieuse. Nous attachons une importance particulière à la bienveillance et à l’écoute, et savoir que ces valeurs ont été ressenties tout au long de votre séjour nous encourage à poursuivre cet engagement au quotidien.
Dans l’attente du plaisir de vous accueillir à nouveau pour une nouvelle parenthèse tout aussi mémorable, nous vous adressons nos salutations les plus distinguées.
Avec mes meilleures salutations,
Ulrike Kuechle Oguey
Responsable relations publiques
By Hector Garcia
Couple
60-69 years
Reviewed: 4 weeks ago (24/06/2025)
Date of experience: 06/2025

à la prochaine!
Merci

Dear Mr Garcia,
We sincerely thank you for taking the time to share your impressions following your stay with us.
It is a great satisfaction to see that you fully appreciated all of our services, from the quality of our service to the ease of our procedures, as well as the professionalism and friendliness of our teams throughout your experience. Your appreciation for the reservation, the welcome, the accommodations, and the friendliness of our staff represents a valuable source of motivation for our employees, who are committed every day to providing our guests with an impeccable stay.
Knowing that you are considering a future stay is the greatest reward for our team. We look forward to welcoming you again and making your next visit just as enjoyable.
with my best regards
Ulrike Kuechle Oguey
Public Relations Manager
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