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Public Reviews Score
93%

"Very satisfied"

Based on 6,225 reviews across 12 portals
:
No Public Name
Couple
50-59 years
Reviewed: 10 months ago (18/10/2024)
Date of experience: 10/2024

I recently stayed at the hotel on October 13 and had a generally positive experience. The staff were friendly and attentive, and the amenities were enjoyable.

From the moment I arrived, the staff was welcoming and attentive, which set a positive tone for my stay. The check-in process was smooth and efficient, allowing me to settle in quickly.

The room was clean, comfortable, and well-equipped. I appreciated the Balmain amenities provided. The bed was particularly comfortable, making it easy to relax after a long day.

The special flower setting in our room for our wedding anniversary made the occasion truly memorable. It was a thoughtful touch that added to the romantic atmosphere.

One highlight of my stay was my dinner at Brasserie. It exceeded my expectations and added to the overall enjoyment of my visit.

However, I did encounter an issue with the bathtub drainage; it was not smooth, which caused some inconvenience during my stay. I hope this can be addressed for future guests

Overall, I had a wonderful experience at Lausanne Palace and would recommend it to others. I look forward to staying here again on my next visit to Larusnne. Thank you for providing such a pleasant experience!

Dear Chun Hung,
Thank you for taking the time to tell us about your recent experience at the Lausanne Palace. We are delighted to hear that you had an overall positive stay and that you enjoyed our friendly staff, well-equipped room and delicious Brasserie dinner. We appreciate your comment about the bath drain and will look into this for future guests. We look forward to welcoming you back for another memorable anniversary.
With my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Couple
50-59 years
Reviewed: 10 months ago (17/10/2024)
Date of experience: 09/2024

Nous sommes venus en premier lieu pour dîner à La Table dans le cadre de notre anniversaire de mariage et voulions enrichir cette expérience en profitant du spa et réservant une chambre au Palace. La Table --> super service et excellent; le Spa -> décevant (pas d'espace mixte, espace relaxation quasi inexistant); la chambre -> décevant, très peu lumineuse, sombre et déco plutôt froid; le petit-déjeuner -> décevant, nous trouvions que le service n'était pas digne d'un Palace (totalement impersonnel, très peu de place entre les tables, bruyant). Bien que nous allons revenir à La Table, nous ne réserverons plus le package total.

Chère Madame Bardet,

Je tiens à vous remercier d'avoir pris le temps de partager vos impressions à la suite de votre récent séjour au Lausanne Palace à l'occasion de votre anniversaire de mariage. Nous sommes ravis de lire que votre expérience à La Table vous a pleinement satisfaite.

Toutefois, nous sommes sincèrement désolés d'apprendre que d'autres aspects de votre séjour n'ont pas été à la hauteur de vos attentes, notamment en ce qui concerne le spa, la chambre et le petit-déjeuner. Nous accordons une grande importance à la qualité de nos services, et vos retours sont essentiels pour nous permettre de nous améliorer constamment.

Dans l’espoir de pouvoir regagner votre confiance, nous serions ravis de vous offrir un surclassement en chambre Deluxe vue lac lors de votre prochain séjour. Nous espérons ainsi vous permettre de vivre une expérience plus conforme à vos attentes et de vous apporter un moment de détente inoubliable.

N'hésitez pas à me contacter directement pour toute future réservation, je serai heureux de veiller personnellement à ce que tout soit parfait pour vous.

Dans l’attente du plaisir de vous accueillir à nouveau, je vous prie d’agréer, chère Madame Bardet, l’expression de mes salutations distinguées.

Stefano Ciacciarelli
Responsable Expérience Client
No Public Name
Family
40-49 years
Reviewed: 10 months ago (17/10/2024)
Date of experience: 10/2024

It was a good stay. It was only for a day.

Dear Mr Lopez Juarez,
Thank you for choosing to stay at our hotel for a day. We are pleased to hear that your overall experience was a good one. As a team, we strive to provide our guests with a memorable and comfortable stay. We hope you will consider staying with us again in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By miguel carrillo
Business
40-49 years
Reviewed: 10 months ago (17/10/2024)
Date of experience: 10/2024

very good, for sure will come back

Dear Mr Carrillo,
We are delighted to hear that you had a very good experience during your recent stay at our hotel. We are honored to have met your expectations and appreciate that you took the time to leave us a positive review. Your satisfaction is our top priority and we look forward to welcoming you back in the future. Thank you for choosing our hotel.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Laurie Novak
Business
70-79 years
Reviewed: 10 months ago (16/10/2024)
Date of experience: 10/2024

Marvelous, comfortable and everything I anticipated and more!

Dear MrsNovak,
Thank you for taking the time to review your experience at our hotel. We are delighted to hear that your stay with us was wonderful and comfortable, and that we exceeded your expectations. Our team takes great pride in providing exceptional service to our guests. We look forward to welcoming you back in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Giovanni Tufano
Business
50-59 years
Reviewed: 10 months ago (16/10/2024)
Date of experience: 10/2024

Anche se sono stato una sola notte ho trovato un bel ambiente e cordialità

Dear Mr Tufano,
Thank you for taking the time to tell us about your experience at our hotel. We are delighted to hear that you enjoyed our pleasant atmosphere and warm hospitality during your overnight stay. Our team strives to create a welcoming environment for all our guests and it is always gratifying to receive positive feedback. We look forward to welcoming you back in the future for another enjoyable stay.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Business
40-49 years
Reviewed: 10 months ago (16/10/2024)
Date of experience: 10/2024

Unvergesslich! Danke für dieses Erlebnis!

Liebe Frau Djerbi,
Wir danken Ihnen, dass Sie sich für einen Aufenthalt bei uns entschieden haben und dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Wir freuen uns zu hören, dass Ihr Erlebnis bei uns unvergesslich war. Unser Team ist bestrebt, unseren Gästen unvergessliche Erlebnisse zu bieten, und wir freuen uns, dass wir Ihre Erwartungen übertreffen konnten. Wir hoffen, Sie bald zu einem weiteren unvergesslichen Aufenthalt begrüßen zu dürfen.
Mit freundlichen Grüssen
Ulrike Kuechle Oguey
Verantwortlich für den Gästeservice
By Teani
Business
70-79 years
Reviewed: 10 months ago (16/10/2024)
Date of experience: 10/2024

Très bel établissement. Dommage que les équipes changent si souvent

Cher Me Teani,
Nous vous remercions d'avoir choisi de séjourner dans notre hôtel et d'avoir pris le temps de laisser un commentaire. Nous sommes ravis d'apprendre que vous avez apprécié votre expérience chez nous. Dans notre hôtel, nous nous efforçons de fournir à nos clients un service exceptionnel et nous travaillons constamment à améliorer la stabilité de notre équipe. Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By Susan
Business
40-49 years
Reviewed: 10 months ago (16/10/2024)
Date of experience: 10/2024

Staff was very friendly, superb location

Dear Susan,
Thank you for taking the time to leave a review. We are delighted to hear that you found our staff friendly and that you enjoyed our superb location. Our team prides itself on providing exceptional service to all our guests.
We look forward to welcoming you back for another excellent stay at our hotel.
with my best regards
Ulrike Kuechle Oguey
public relations manger
By C audeh
Alone
60-69 years
Reviewed: 10 months ago (15/10/2024)
Date of experience: 10/2024

Always friendly and welcoming staff. There was a conference at time of my stay which made it very noisy to sit and enjoy a drink in the lobby. But overall a good stay.

Dear Mrs Audeh,
Thank you for taking the time to share your comments with us. We are delighted to hear that you enjoyed your stay and found our staff friendly and welcoming. We apologize for the inconvenience caused by the conference noise, but we're glad it didn't have a significant impact on your overall experience. We look forward to welcoming you again in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
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