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Public Reviews Score
93%

"Very satisfied"

Based on 6,226 reviews across 12 portals
:
No Public Name
Business
60-69 years
Reviewed: 10 months ago (10/10/2024)
Date of experience: 10/2024

Excellent in every way

Dear Mr Sossidis,
Thank you for taking the time to tell us about your excellent experience at our hotel. We are delighted to hear that you enjoyed your stay with us in every way. Our philosophy is to provide first-class service and facilities to our guests, and we are delighted that we were able to meet your expectations. We appreciate your kind words and hope to welcome you back soon for another fantastic stay.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Bassam Audeh
Business
60-69 years
Reviewed: 10 months ago (10/10/2024)
Date of experience: 10/2024

Very good in general. Room heating system either not working as the room was cold or else.

Dear Bassam Audeh,
Thank you for taking the time to leave a comment about your recent stay at our hotel. We are pleased to hear that you had a good experience overall. We apologize for the issues with the heating system in the rooms and will ensure that our team rectifies this. As always, we strive to provide our guests with the best possible experience and appreciate your feedback. We look forward to welcoming you back in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
60-69 years
Reviewed: 10 months ago (09/10/2024)
Date of experience: 10/2024

Great hotel with excellent staff

Dear Mr Sandro Fabris,
Thank you for taking the time to let us know about your experience at our hotel. We are grateful for your kind words about our staff and are delighted to hear that you had an excellent stay with us. Our team takes great pride in providing exceptional service to all our guests.
We look forward to welcoming you back soon.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Couple
60-69 years
Reviewed: 10 months ago (09/10/2024)
Date of experience: 10/2024

Great experience staff very nice

Dear Mr Ganem,
Thank you for choosing to stay with us and for taking the time to leave a comment. We are delighted to hear that you had an excellent experience with our team. We strive to provide excellent service and it is always gratifying to receive positive feedback. We hope to welcome you back soon and make your next stay even more memorable.
With my best regards
Ulrike Kuechle Oguey
public relations manager
By Urs Hämmerle
Couple
60-69 years
Reviewed: 10 months ago (09/10/2024)
Date of experience: 09/2024

mercie pour ce agréable séjour

Cher Monsieur Hämmerle,
Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience dans notre hôtel. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour parmi nous. Notre équipe travaille sans relâche pour offrir une expérience agréable et confortable à tous nos clients. Ce fut un plaisir de vous accueillir et nous espérons vous revoir à l'avenir.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
No Public Name
Business
60-69 years
Reviewed: 10 months ago (09/10/2024)
Date of experience: 10/2024

Très agréable et relaxante!

Cher Ellade Bruni Alsieri,
Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience dans notre hôtel. Nous sommes ravis d'apprendre que vous avez trouvé votre séjour agréable et relaxant. Notre équipe travaille dur pour offrir une atmosphère paisible et confortable à nos clients. Nous apprécions grandement vos aimables paroles et nous espérons vous accueillir de nouveau bientôt pour un autre séjour merveilleux.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By Wilhelm Bommers
Couple
60-69 years
Reviewed: 10 months ago (08/10/2024)
Date of experience: 10/2024

Un séjour très agréable.

Cher Monsieur Bommers,
Nous vous remercions d'avoir choisi de séjourner chez nous et d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour parmi nous. Notre équipe travaille dur pour s'assurer que nos clients vivent une expérience confortable et agréable, et nous sommes heureux d'avoir pu dépasser vos attentes. Nous nous ferons un plaisir de vous accueillir à nouveau à l'avenir.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
By Arwen Becker
Couple
50-59 years
Reviewed: 10 months ago (08/10/2024)
Date of experience: 09/2024

Magical! We were upgraded to the Coco Chanel suite and it was a marvel! It was the best way to being a 20th wedding anniversary vacation and to spend time with our son living in Lausanne. The room was immaculate, the staff help was incredible and the little details of the food, drinks, chocolates, treats and giving us new cream every day was wonderful. Also the supply of water too.

Dear Arwen Becker,
Thank you for your kind words about your recent stay with us. We had the pleasure of upgrading you to the Coco Chanel suite and are delighted that this helped to make your 20th wedding anniversary vacation even more special. Our team takes great pride in providing impeccable service and taking care of every little detail, so we are delighted to hear that you appreciated our efforts. We are delighted to hear that you appreciated our efforts. We look forward to welcoming you back for a memorable stay.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Wajahat Ali
Business
50-59 years
Reviewed: 10 months ago (08/10/2024)
Date of experience: 10/2024

Overall fine, staff were reasonably polite, room was clean, internet worked fine, and breakfast was good. My one complaint is that my room did not have an iron. I had to request this, but it meant that on one day I had to go without ironing my shirt since I discovered too late that the room did not have an iron. Irons should be standard in every room, I should not have to call, request and then wait for an iron to be delivered to the room when I need it. For a hotel of the standard of Lausanne Palace, this was a big miss in my opinion.

Dear Mr Ali,
Thank you for taking the time to share your comments with us. We are happy to hear that you enjoyed our polite staff, clean rooms, reliable internet and delicious breakfast. We apologize for the inconvenience caused by the absence of an iron in your room. At the Lausanne Palace, we strive to provide a comfortable and hassle-free stay for all our guests. We will take your comments into account as we continue to improve our services. We look forward to welcoming you again in the future.
with my best regards
Ulrike Kuechle Oguey
By Y. AlShamsi
Couple
50-59 years
Reviewed: 11 months ago (07/10/2024)
Date of experience: 10/2024

ايام جميلة عشتها معكم والاكيد انني سأزوركم في القريب العاجل

Dear Y. AlShamsi,
Thank you for taking the time to let us know about your experience at our hotel. We are very pleased to hear that you had a wonderful stay with us and that you plan to return soon. Our team strives to provide exceptional service and we are delighted that we were able to make your stay memorable. We look forward to welcoming you back in the near future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
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