Lausanne Palace hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 6,228 reviews across 12 portals
:
No Public Name
Family
40-49 years
Reviewed: 11 months ago (16/09/2024)
Date of experience: 09/2024

Your hotel needs a make over when we compare with same priced hotel I will go back to royal savoy instead of your property

Dear Mr Findeisen,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations, especially in comparison to other hotels in the same price range. We understand your concerns and recognize the importance of keeping our facilities up to date.
Please know that we are continuously working on improvements, and your input will help guide us in future updates. We truly appreciate your honest feedback and hope you’ll give us another chance to provide you with a more satisfying experience in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
30-39 years
Reviewed: 11 months ago (16/09/2024)
Date of experience: 09/2024

very welcoming arrival and check in, this has boosted the experience at LP
then all the organization has been professional and careful
we will come again

Dear Cristina,
Thank you for taking the time to let us know about your experience at our hotel. We are delighted to hear that your arrival and check-in were welcoming and professional. Our team works diligently to ensure that every guest has a positive experience. We are happy to know that we were able to make your stay enjoyable. We look forward to welcoming you back in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
60-69 years
Reviewed: 11 months ago (16/09/2024)
Date of experience: 09/2024

Very good . Very satisfied

Dear Sabrina,
Thank you for choosing to stay with us and for taking the time to share your experience with us. We are delighted to hear that you had a very pleasant and satisfying stay with us. Our team works hard to ensure that our guests have a pleasant and comfortable experience. We look forward to welcoming you back soon for another enjoyable stay.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Nesrat
Family
30-39 years
Reviewed: 11 months ago (15/09/2024)
Date of experience: 09/2024

Une superbe 2eme fois pour moi dans ce magnifique Palace!

Chère Nesrat,
Nous vous remercions d'avoir pris le temps de laisser un commentaire sur votre récent séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez vécu une expérience merveilleuse et que c'était la deuxième fois que vous visitiez notre magnifique palace. Notre équipe s'efforce de fournir un service exceptionnel et nous sommes heureux d'avoir pu répondre à vos attentes. Nous serions ravis de vous accueillir à nouveau pour une troisième visite.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By Jakupi
Couple
30-39 years
Reviewed: 11 months ago (15/09/2024)
Date of experience: 09/2024

Superbe et merci encore

Chère Madame Jakupi,
Nous vous remercions d'avoir pris le temps de commenter votre récent séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez eu une superbe expérience et nous apprécions vos gentils mots. Notre équipe s'efforce de fournir un service exceptionnel à tous nos clients et nous sommes heureux d'avoir pu dépasser vos attentes lors de votre visite. Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
No Public Name
Couple
60-69 years
Reviewed: 11 months ago (15/09/2024)
Date of experience: 09/2024

accueil personnalisé et très agréable
table remarquable
service professionnel et charmant

Chère Madame Chevalier,
Nous vous remercions pour votre excellent commentaire ! Nous sommes ravis d'apprendre que vous avez apprécié notre accueil personnalisé et notre remarquable service à table. Notre équipe est très fière de fournir un service professionnel et charmant à tous nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
No Public Name
Couple
20-29 years
Reviewed: 11 months ago (15/09/2024)
Date of experience: 09/2024

Very relaxing, great attention to details. Business centre could be a better place to work or take calls.

Dear Mrs Audeh,
Thank you for taking the time to leave us a review. We are delighted to hear that you had a relaxing stay and appreciated our attention to detail. We pride ourselves on offering our guests a comfortable and stress-free environment. We take note of your comments about the business center and will continue to improve our facilities for the greater comfort of our customers. We look forward to welcoming you again in the future.
With my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Group
70-79 years
Reviewed: 11 months ago (15/09/2024)
Date of experience: 09/2024

Good it was good, great hotel, restaurant service can improve

Dear Mr Buckner,
Thank you for taking the time to leave a review of your recent stay at our hotel. We are delighted to hear that overall you had a good experience and enjoyed our property. We have taken note of your comments on the catering service and will continue to strive for excellence in all areas of our hotel in order to provide an exceptional stay for all our guests. We thank you again for your kindness and look forward to welcoming you back in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Group
70-79 years
Reviewed: 11 months ago (14/09/2024)
Date of experience: 09/2024

Lovely hotel, an all around pleasant experience from beginning to end.

Dear Mrs Otto,
Thank you for sharing your wonderful experience at our hotel. We are delighted to hear that you enjoyed your stay with us from start to finish. Our team strives to provide exceptional service and we are delighted to receive such positive feedback. We look forward to welcoming you back for an enjoyable stay in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Couple
40-49 years
Reviewed: 11 months ago (14/09/2024)
Date of experience: 09/2024

Très bien accueil toujours chaleureux personnel

Cher Monsieur Beynon,
Nous vous remercions d'avoir pris le temps d'écrire un commentaire sur votre récent séjour parmi nous. Nous sommes ravis d'apprendre que notre équipe vous a offert une expérience chaleureuse et accueillante. Notre personnel est très fier de fournir un service exceptionnel à nos clients.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
Back to Top CERTIFICATE what's this?