Lausanne Palace hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 6,232 reviews across 12 portals
:
By Khaing Myo Myat Htut
Family
40-49 years
Reviewed: 12 months ago (31/08/2024)
Date of experience: 08/2024

Room bed facilities all perfect

Dear Khaing Myo Myat Htut,
Thank you for your kind comment. We are delighted to hear that you found the facilities in your room perfect. Our team takes great pride in ensuring that our guests have a comfortable and enjoyable stay.
We value your feedback and thank you for your positive comments. We look forward to welcoming you back to our hotel in the near future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
40-49 years
Reviewed: 12 months ago (30/08/2024)
Date of experience: 08/2024

We thought the rooms were excellent, we appreciated having a terrace view - lovely! Upon check-in we were told our rooms would connect with our kids, but they did not ... it was a slight error but we did not mention it.
The shower pressure was a bit much and we felt like we were making a bit of a mess! ;) But the room amenities were nice. I think overall we just weren't big fans of the location/area and would stay closer to the lake.

Dear Mrs Gresko,
Thank you for choosing to stay with us and for taking the time to share your comments with us. We are delighted to hear that you enjoyed your room and the view of the terrace. Our goal is always to provide our guests with a comfortable and memorable experience. We apologize for any inconvenience during check-in and will strive to improve our communication with our guests. We look forward to welcoming you again in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Business
40-49 years
Reviewed: 12 months ago (30/08/2024)
Date of experience: 08/2024

That was great!
Thanks for the experience

Dear Mr Pollien,
Thank you for taking the time to leave a comment. We are delighted to hear that you had an excellent experience during your stay with us. Our team works hard to ensure that every guest has a memorable and enjoyable stay with us. We hope to welcome you back soon for another experience at our hotel.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
30-39 years
Reviewed: 12 months ago (30/08/2024)
Date of experience: 08/2024

De ligging vind ik iets minder door het metro verkeer. Wat bendevorming voor het hotel wat voor onrust zorgt.

Het hotel heeft enorm veel klasse, super vriendelijk en behulpzaam personeel. Het decor in het hotel vind ik geweldig, maar de meubels in de kamers zijn aan vernieuwing toe. Wij hadden kamer 427. Het balkon oogt wat ouderwets en veel inkijk bij de buren.

De attentie in de kamer was aangenaam. De bedden werden mooi gedekt. Ons materiaal bleef liggen en werd niet verplaatst, ook een positieve ervaring. Vanaf onthaal tot vertrek voel je je welkom en dat vinden wij heel belangrijk.

Het ontbijt is geweldig. Het zwembad is perfect om verfrissing te zoeken. Misschien wel opletten met slippers, enorm gladde vloer.

Bedankt voor de mooie ervaring alvast. Groetjes vanuit België.

Dear Mrs Bonte,
Thank you for taking the time to let us know about your experience at our hotel. We are pleased to hear that you enjoyed our friendly and helpful staff, as well as the beautiful decor and facilities. We apologize for any inconvenience caused by noise from the subway or other guests. We continually strive to maintain our high standards and will take into account your different comments . We look forward to welcoming you again in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Couple
60-69 years
Reviewed: 12 months ago (29/08/2024)
Date of experience: 08/2024

Attention et souci permanent de personnaliser le service.

Cher Monsieur Leclerc,
Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience au sein de notre hôtel. Nous sommes ravis d'apprendre que notre équipe vous a offert un service attentif et personnalisé durant votre séjour. Notre priorité absolue est de veiller à ce que chaque client se sente bien accueilli et que l'on prenne soin de lui. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un séjour mémorable.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By Lenka
Family
40-49 years
Reviewed: 12 months ago (29/08/2024)
Date of experience: 08/2024

Excellent! Une très belle expérience.

Cher Lenka,
Nous vous remercions pour vos aimables paroles concernant votre récent séjour parmi nous. Nous sommes ravis d'apprendre que vous avez eu une excellente expérience dans notre hôtel. Notre équipe s'efforce de fournir le plus haut niveau de service et nous sommes heureux d'avoir répondu à vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By barlerin
Family
50-59 years
Reviewed: 12 months ago (28/08/2024)
Date of experience: 08/2024

increadible experience

Dear Mr Barlerin,
Thank you for taking the time to share your comments with us. We are delighted to hear that you had an incredible experience during your stay at our hotel. Our goal is always to provide exceptional service and create memorable experiences for all our guests. Your satisfaction is our top priority. We look forward to welcoming you back for an unforgettable stay.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
60-69 years
Reviewed: 12 months ago (28/08/2024)
Date of experience: 08/2024

Hotel muito bem localizado.

Dear Mrs Fernandes Chaves,
Thank you for taking the time to let us know about your experience at our hotel. We are happy to hear that the location was convenient for you. Our team works hard to ensure that all guests have a comfortable stay. We hope you enjoyed the facilities and services we offer. Your satisfaction is our top priority and we look forward to welcoming you back in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Family
50-59 years
Reviewed: 12 months ago (28/08/2024)
Date of experience: 08/2024

Un séjour très agréable. Le bon parking était important pour moi

Chère Madame Schilling,
Nous vous remercions d'avoir choisi notre hôtel pour votre récent séjour. Nous sommes ravis d'apprendre que vous avez eu une expérience agréable avec nous et que notre parking a répondu à vos besoins. Notre équipe s'efforce de fournir un service exceptionnel et nous sommes ravis d'avoir pu contribuer à votre expérience positive. Nous espérons vous accueillir à nouveau à l'avenir.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By Karin Marschall
Business
40-49 years
Reviewed: 12 months ago (28/08/2024)
Date of experience: 08/2024

Tip top, c etait un grand plaisir

Chère Madame Marschall,
Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience dans notre hôtel. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour parmi nous. Dans notre hôtel, nous nous efforçons de fournir un excellent service et de créer une expérience mémorable pour tous nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
Back to Top CERTIFICATE what's this?