Lausanne Palace hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 6,232 reviews across 12 portals
:
No Public Name
Group
80+ years
Reviewed: 12 months ago (27/08/2024)
Date of experience: 08/2024

Wonderful, peaceful, elegant. Loved the art.

Dear Janis,
Thank you for choosing to stay at our hotel and for taking the time to share your experience with us. We are delighted to hear that you had a wonderful and peaceful stay with us. Our team works tirelessly to ensure that our guests have an elegant and comfortable experience, and we are delighted that you enjoyed our art collection. We are delighted that you have enjoyed our art collection. It was a pleasure to welcome you and we hope to see you again soon.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Couple
30-39 years
Reviewed: 12 months ago (27/08/2024)
Date of experience: 08/2024

Très agréable séjour

Chère Madame Neff,
Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience dans notre hôtel. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour parmi nous. Vos commentaires positifs comptent beaucoup pour notre équipe et nous sommes heureux que nos efforts aient rendu votre séjour agréable.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
No Public Name
Couple
40-49 years
Reviewed: 1 year ago (26/08/2024)
Date of experience: 08/2024

Thank you, Stefano and team, for the premier hotel experience of our lifetime so far. Having traveled much of the world, I can say with confidence that the Lausanne Palace is the top hotel that we have ever stayed in.

Dear Mr Smith,
Thank you for choosing to stay at the Lausanne Palace during your trip. We are delighted to hear that your experience was one of the best you have had to date. Our team works tirelessly to provide our guests with a first-class hotel experience, and it is gratifying to know that we have exceeded your expectations. We look forward to welcoming you back in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Terry Lewis
Group
80+ years
Reviewed: 1 year ago (26/08/2024)
Date of experience: 08/2024

It was lovely and could not have been better.

Dear Mr Lewis,
Thank you for taking the time to review your experience at our hotel. We are delighted to hear that your stay was enjoyable and could not have been better. At our hotel, we strive to provide our guests with exceptional service and a comfortable environment. We look forward to welcoming you back for a perfect stay in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
No Public Name
Couple
20-29 years
Reviewed: 1 year ago (26/08/2024)
Date of experience: 08/2024

Un incroyable séjour.
Un personnel plus qu’agréable.
Un moment magique

Cher Monsieur Blanquier,
Nous vous remercions d'avoir pris le temps de nous faire part de votre récente expérience dans notre hôtel. Nous sommes ravis d'apprendre que vous avez passé un séjour extraordinaire et que notre personnel l'a rendu encore plus spécial. Notre objectif est d'offrir une expérience magique à tous nos clients et nous sommes heureux d'y être parvenus avec vous. Nous espérons vous accueillir bientôt pour un autre séjour merveilleux.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (25/08/2024)
Date of experience: 08/2024

Presque parfait. Emplacement légendaire. Vue exceptionnelle depuis la chambre. Restaurants dépassant les attentes. Mais gêné par les horaires trop irréguliers du nettoyage de la chambre. Un jour toujours pas faite à 13h alors que pris soin de s'absenter en matinée pour laisser l'équipe travailler.

Cher Monsieur Triat Laval,
Nous vous remercions d'avoir pris le temps d'évaluer notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement légendaire, nos vues exceptionnelles et que nous avons dépassé les attentes dans nos restaurants. Cependant, nous nous excusons pour les désagréments causés par les horaires de nettoyage irréguliers. En tant qu'équipe, nous nous efforçons d'offrir un séjour confortable et relaxant à tous nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau à l'avenir.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By Schmied
Couple
40-49 years
Reviewed: 1 year ago (25/08/2024)
Date of experience: 08/2024

Emplacement idéal, vue sur le lac exceptionnelle, personnel agréable et avenant.

Cher Monsieur Schmied,
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement idéal, notre vue exceptionnelle sur le lac et l'amabilité de notre personnel. C'est toujours un plaisir de recevoir des commentaires positifs de la part de nos clients. Votre satisfaction est notre priorité absolue et nous espérons avoir l'occasion de vous accueillir à nouveau dans un avenir proche.
Avec mes meilleures salutations
Ulrike Kuechle Oguey
responsable relations publiques
By NAVDEEP
Couple
30-39 years
Reviewed: 1 year ago (25/08/2024)
Date of experience: 08/2024

Experience was amazing

Dear Mr Singh,
Thank you for taking the time to leave us a review. We are delighted to hear that your experience at our hotel was incredible. Our team works hard to ensure that every guest has a memorable stay.
We appreciate your kindness and hope to welcome you back for another extraordinary experience in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Zvi Markuszower
Couple
70-79 years
Reviewed: 1 year ago (25/08/2024)
Date of experience: 08/2024

We liked our stay in your hotel

Dear Zvi Markuszower,
Thank you for choosing to stay at our hotel and for taking the time to leave a comment. We are delighted to hear that you enjoyed your stay with us. It is our pleasure to provide a comfortable and enjoyable experience for all our guests. We look forward to welcoming you back in the future.
with my best regards
Ulrike Kuechle Oguey
public relations manager
By Yasu
Family
30-39 years
Reviewed: 1 year ago (25/08/2024)
Date of experience: 08/2024

Thank you so much for making our first stay in Lausanne unforgettable!

Dear Yasu,
It was a pleasure to welcome you to our hotel. Thank you for taking the time to share your positive experience with us. We strive to make every guest's stay unforgettable and we are delighted to have been able to do this for you. We look forward to welcoming you soon for another unforgettable stay in Lausanne.
with my best regards
Ulrike Kuechle Oguey
public relations manager
Back to Top CERTIFICATE what's this?