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Public Reviews Score
90%

"Very satisfied"

Based on 1,809 reviews
:
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (09/01/2017)
Date of experience: 01/2017

Excellent. Very helpful. Brilliant location. Very clean. Exactly what was required. Will definitely come again.

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (09/01/2017)
Date of experience: 01/2017

Good and helpful staff. Positive, but at 300 Euros per night for what is essentially an up market bed and breakfast, pretty expensive.

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (09/01/2017)
Date of experience: 01/2017

TRÈS BON EMPLACEMENT PREMIÈRE LIGNE . LES CHAMBRES COTE SUD TRÈS TRÈS BIEN ET GRANDE POUR 4 ADULTES . LE SALON AU 5 EME ÉTAGES TRÈS BELLE VU SUR LE LAC ET VAL CLARET . ACCUEIL TRÈS BIEN AUSSI

No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (09/01/2017)
Date of experience: 01/2017

We very much enjoyed our stay there apart from the service of people who worked there, we found almost everybody was quite rude at times apart from a couple of people that were very friendly. Surprisingly even the hotel owner didn't seem happy with us most of the time even though we were nothing but nice in return. The wi-fi didn't work most of the time, it kept cutting out every 2 minutes and if we wanted to speak to our family we had to do it in a corridor as the connection seemed better there. We also had trouble with hairdryers in both rooms we stayed in, one didn't switched off for ages and one didn't work unless you pressed a button whilst using it for the whole time! On one occasion we were very sick, so we put a Do not disturb sign on the door, The housekeepers chose to completely ignore it and still knocked on our door a couple times as well as made so much noise right outside our door by talking very loudly and banging into our door. We had to open the door and ask them to keep the noise down. Overall, the location and rooms were good as well as the facilities but most of the time we didn't feel welcome.

First of all thank you for your evaluation and comments.

We are very suprised about the rude welcome you have felt from our staff. It's usualy a strenght here and we always try to be very nice to all our guests.
About the hair dryer and the noise there is only one way to sort this out, call the reception desk. Your comfort is our priority but sometimes, especially when the hotel is full, it's difficult to make it all work perfectly so don't be ashame to ask.

We hope to accomodate you again with Le Refuge and we promise you a great welcome and a fantastic service.

Kindest Regards

Guillaume SOL
Marketing Director
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (09/01/2017)
Date of experience: 01/2017

Great service, great team, perfect location

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (03/01/2017)
Date of experience: 12/2016

Good location, close to lifts, but noisy -traffic even at night, rooms are really old and badly need upgrading

Thanks for your evaluation and comments. We are very surprised though. You had one of our best twin room with a view and a balcony and it has been redecorated last year in an woody chalet atmosphere. We never had any complain about this room and we feel very sorry you didn't like it.
About the noise it's true that this side of the hotel is facing the main street and it can be a bit noisy sometimes but if it was a problem for you we could have tried to find you another room facing north for example. Same thing about the smell, why didn't you tell us about this? You have stayed here for more than a week, we could have tried to find you a solution.

Again we feel sorry that you didn't have the best stay here in our hotel and we appologize for the inconvenience.

Kindest Regards
By Blair Williamson
Leisure travelers
20-29 years
Reviewed: 9 years ago (03/01/2017)
Date of experience: 12/2016

Great hotel, brilliant location. Will definitely use again when in Tignes!

By Dieterling
Business
50-59 years
Reviewed: 9 years ago (03/01/2017)
Date of experience: 12/2016

Excellente
Prestations et personnels parfaits

By robert
Leisure travelers
50-59 years
Reviewed: 9 years ago (02/01/2017)
Date of experience: 12/2016

tres satisfaisante srtt avec une telle météo

PS questionnaire non remplissable pour 2 items

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (02/01/2017)
Date of experience: 12/2016

Séjour satisfaisant, manque d ambiance au bar

Bonsoir et tout d'abord merci beaucoup pour votre évaluation et vos commentaires.
Permettez-nous juste de clarifier les 2 points que vous avez soulevés. En ce qui concerne le bar il est vrai qu'à partir de 20.15 notre barman prend ses fonctions à la réception mais il reste toutefois disponible si vous souhaitez consommer une boisson au bar et ce jusqu'à 23h.
Cela aurait dû vous être notifié à votre arrivée, si ce n'est pas le cas il s'agit d'un oubli et nous vous présentons nos excuses.
Pour ce qui est du spa, nous pouvons modifier les températures, il aurait simplement fallu nous le demander. Votre confort est notre priorité.

Nous vous souhaitons une très bonne année et espérons vous accueillir à nouveau au Refuge

Cordialement
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