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Public Reviews Score
90%

"Very satisfied"

Based on 1,863 reviews
:
No Public Name
Leisure travelers
40-49 years
Reviewed: 11 years ago (23/04/2015)
Date of experience: 04/2015

very good, it was a one night stop to collect my son following a skiing accident and the room was great. Lady very helpful and friendly.

No Public Name
Leisure travelers
40-49 years
Reviewed: 11 years ago (23/04/2015)
Date of experience: 04/2015

very good ... thank you

By HMO
Leisure travelers
40-49 years
Reviewed: 11 years ago (20/04/2015)
Date of experience: 04/2015

A really nice hotel. Welcoming and clean. The staff are personable and are always helpful.
If i could ask for a couple of things it would have been good to 1) have the rooms cleaned a little earlier in the day as we often came back after lunch to unmade beds, which was a bit frustrating as we then had to get out of the way to allow the girls to clean, that said they always did a good job and 2) when we discovered a leak from the rooms above, which staff quickly tried to resolve until realising it was a bigger repair job and we needed to spend our entire stay with towels on the floor to mop up the leak, a word or gesture of thanks would have been nice. That said we will go back again as we do love the location, staff, breakfast and general feel of the hotel.

Thank you very much for your evaluation and your comments.

You are totally right about the gesture regarding the leak problem and we appologize to you about this. We offer you 1 night for next winter.

We look forward to welcoming you again.

Kindest Regards

Guillaume SOL
Responsable Marketing et Management
By DALLA PALMA
Leisure travelers
50-59 years
Reviewed: 11 years ago (20/04/2015)
Date of experience: 04/2015

Dans l'ensemble positif, même si la prestation de ménage est assez moyenne pour un 3 *

Chère Madame DALLA PALMA bonjour,

Nous sommes très étonnés de votre évaluation et de vos commentaires. Vous avez bénéficié d'une offre Groupon pour votre séjour donc difficile de faire un prix plus avantageux comme tarif vous ne pensez pas? De plus, je vous ai personnellement placée dans une chambre avec balcon et vue lac qui est on ne peut plus lumineuse (certes vous n'avez pas eu une très bonne météo mais nous ne pouvons malheureusement rien faire à cela).
Quant à la propreté des chambres, êtes-vous venue nous le signaler? Nous travaillons avec une entreprise externe et nous n'avons généralement pas de retour négatif sur leur service mais il aurait suffit de nous le faire remarquer et vous auriez été satisfaite je pense.
Cordialement
Guillaume SOL
Responsable Marketing et Management
No Public Name
Leisure travelers
30-39 years
Reviewed: 11 years ago (06/04/2015)
Date of experience: 04/2015

Muy bien, sobretodo la ubicación! Trato muy cordial

By DUGOURD Michel
Business
70-79 years
Reviewed: 11 years ago (05/04/2015)
Date of experience: 04/2015

Excellente expérience. Décoration sympa.

By Andre Philippe
Leisure travelers
40-49 years
Reviewed: 11 years ago (05/04/2015)
Date of experience: 03/2015

Très agréable. merci pour votre accueil, un point fort assurément.

No Public Name
Leisure travelers
40-49 years
Reviewed: 11 years ago (05/04/2015)
Date of experience: 04/2015

Ein Familiär geführtes Hotel, sehr zu empfehlen.

No Public Name
Leisure travelers
50-59 years
Reviewed: 11 years ago (05/04/2015)
Date of experience: 03/2015

personnel agréable et très serviable. et situation excellente dans la station.

No Public Name
Leisure travelers
60-69 years
Reviewed: 11 years ago (04/04/2015)
Date of experience: 03/2015

très bonne expérience nous ne nous sommes pas tromper séjour agréable est convivial

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