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Public Reviews Score
90%

"Very satisfied"

Based on 1,809 reviews
:
By doron
Family
50-59 years
Reviewed: 3 years ago (28/01/2023)
Date of experience: 01/2023

vary good hotel, good price ,central location, vary nice staff

No Public Name
Couple
60-69 years
Reviewed: 3 years ago (26/01/2023)
Date of experience: 01/2023

Séjour onéreux mais agréable . Chambre un peu petite, salle de bains exiguë, eau chaude de température irrégulière, manque de porte-manteaux aux murs . Petit déjeuner: un effort sur des pains de meilleure qualité, proposer des fromages blancs, proposer du beurre salé.

No Public Name
Friends
20-29 years
Reviewed: 3 years ago (23/01/2023)
Date of experience: 01/2023

Jacuzzi wasn't good enough which spoiled our experience. Pool table was a great addition.

Dear Mr AVIDAN,

Thank you for your evaluation and your comments.

We are sorry for the temperature of the jacuzzi but it is the maximum authorized temperature and we cannot increase this temperature without health risk for our customers.
For the problem with the bed, I personally beg your pardon if I have offended you, my question was purely technical in order to know if the bed was defective to inform our bedding supplier. Please accept my very sincere apologies.

Kindest Regards

Guillaume SOL

Responsable Marketing
No Public Name
Couple
30-39 years
Reviewed: 3 years ago (23/01/2023)
Date of experience: 01/2023

Hôtel très sympathique, avec un personnel au top, bien situé.
Je trouve tout de même que le prix est très élevé.

By Benjamin M
Family
40-49 years
Reviewed: 3 years ago (21/01/2023)
Date of experience: 01/2023

Personnel agréable dans lensemble et efficace
Suite familiale conforme à nos attentes
Emplacement idéal
Merci pour cet excellent séjour

By Christophe Dahm
Couple
30-39 years
Reviewed: 3 years ago (16/01/2023)
Date of experience: 01/2023

Accueil sympathique, personnel à l'écoute et tolérant en ce qui concerne notre chien, toujours à la recherche de solutions, très bonne localisation en proximité des remontées, des restaurants et des commerces. J'ai particulièrement apprécié le charme de ce vieux refuge qui est un bâtiment historique et la vue sur les montagnes à partir de la salle au 4e étage où les gens prennent le petit déjeuner.

By Jordi
Couple
40-49 years
Reviewed: 3 years ago (14/01/2023)
Date of experience: 01/2023

Good experience. Good place, nice and clean. I just missed that the staff put effort into trying to solve problems that came up.

Thank you for your evaluation and your kind comments.

It has been a great pleasure to accomodate you with our hotel.

Could you tell us what happened with our staff please? It is so not in our habits to let our customers without help when they need our assistance. We are very sorry if you have felt left appart and we promise you it will never happen again.

We look forward to welcoming you again.

Kindest Regards

Le Refuge staff.
No Public Name
Friends
60-69 years
Reviewed: 3 years ago (13/01/2023)
Date of experience: 01/2023

Super chouette! Chaleureux, aimable tres poli,..

By ROBERT
Couple
60-69 years
Reviewed: 3 years ago (12/01/2023)
Date of experience: 01/2023

Bon séjour. Bien guidé bien conseillé. Trés sympa.

No Public Name
Family
50-59 years
Reviewed: 3 years ago (12/01/2023)
Date of experience: 01/2023

Accueil super, emplacement parfait , bon rapport qualité prix

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