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Public Reviews Score
90%

"Very satisfied"

Based on 1,809 reviews
:
No Public Name
Family
50-59 years
Reviewed: 3 years ago (08/01/2023)
Date of experience: 01/2023

Correcte, sans plus. Manque un peu de chaleur

By Diane
Friends
50-59 years
Reviewed: 3 years ago (08/01/2023)
Date of experience: 01/2023

The hotel is perfectly placed for lifts, skiing back and for a range of hotels. The rooms are comfortable, the breakfast plentiful and the hotel has a very relaxed atmosphere. What makes this hotel exceptional though is the staff. Justine, Guillaume and Capucine are so friendly and helpful. One of our party had an accident and Guillaume was so attentive and efficient organising medical care. We couldn't have wished for better service. I wholeheartedly recommend a stay at the Refuge.

By Jean BERCKMOES-JOOS
Family
70-79 years
Reviewed: 3 years ago (06/01/2023)
Date of experience: 01/2023

Localisation idéale. Belle, bonne chambre propre. Bon petit-déjeuner. Personnel serviable et gentille. Madame la propriétaire Capucine très gentille et très serviable. Pas de remarques à faire.

No Public Name
Family
50-59 years
Reviewed: 3 years ago (02/01/2023)
Date of experience: 01/2023

Excellent. Would recommend and will be back

No Public Name
Couple
50-59 years
Reviewed: 3 years ago (01/01/2023)
Date of experience: 12/2022

Déceptive car l'hôtel n'est pas à la hauteur d'un 3 étoiles

By neil taylor
Family
60-69 years
Reviewed: 3 years ago (31/12/2022)
Date of experience: 12/2022

Very comfortable warm and friendly staff

No Public Name
Family
40-49 years
Reviewed: 3 years ago (31/12/2022)
Date of experience: 12/2022

Sejour correct
Hotel pratique car on peut choisir le nbr de nuits, la semaine pleine nest pas imposee

No Public Name
Alone
50-59 years
Reviewed: 3 years ago (28/12/2022)
Date of experience: 12/2022

3 jours au top avec chambres côté lac et services irréprochables.

No Public Name
Family
50-59 years
Reviewed: 3 years ago (28/12/2022)
Date of experience: 12/2022

Merci à Bob, Guillaume, Ramona et (jai oublié son prénom) et enfin Capucine pour leur accueil et gentillesse.

No Public Name
Friends
30-39 years
Reviewed: 3 years ago (28/12/2022)
Date of experience: 12/2022

Good. The staff were very friendly and the location is perfect. Communications between customer, Booking.com and Le Refuge clearly isn't perfect but perhaps is Booking.com's fault. Overall - we certainly enjoyed our stay but the price gap relative to other premium hotels nearby makes it a difficult choice for us when we return (the premium is not much more for 4/5*).

Thank you for your evaluation and your comments.

It has been a great pleasure to accomodate you with our hotel.

About the price, you have to know that prices are lower if you book directly with us and the breakfast is included (visit our website to check for next time).

We hope to see you again.

Kindest Regards

Le Refuge staff.
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