No Public Name
Friends
20-29 years
Reviewed:
2 years ago
(13/08/2024)
Date of experience:
08/2024
No Public Name
Family
60-69 years
Reviewed:
2 years ago
(12/08/2024)
Date of experience:
08/2024
No Public Name
Couple
20-29 years
Reviewed:
2 years ago
(12/08/2024)
Date of experience:
08/2024
No Public Name
Family
30-39 years
Reviewed:
2 years ago
(11/08/2024)
Date of experience:
08/2024
No Public Name
Couple
60-69 years
Reviewed:
2 years ago
(09/08/2024)
Date of experience:
08/2024
No Public Name
Couple
30-39 years
Reviewed:
2 years ago
(09/08/2024)
Date of experience:
08/2024
No Public Name
Business
50-59 years
Reviewed:
2 years ago
(08/08/2024)
Date of experience:
08/2024
No Public Name
Family
40-49 years
Reviewed:
2 years ago
(08/08/2024)
Date of experience:
08/2024
No Public Name
Couple
60-69 years
Reviewed:
2 years ago
(07/08/2024)
Date of experience:
08/2024
No Public Name
Friends
60-69 years
Reviewed:
2 years ago
(06/08/2024)
Date of experience:
08/2024
Overall we had a great stay in the hotel , the spa charged us with extra money for service that we didn’t use it and after the discussion with the manager they remove the charge
The AC of the room was not cold and the weather was hot
Thank you for taking the time to share your feedback. We're glad to hear that you had an overall great stay with us, but we're sorry to learn about the issues you encountered.
I apologize for the inconvenience with the spa charges. I'm pleased that our management team was able to resolve this for you. Regarding the air conditioning, I'm sorry to hear that it didn't meet your expectations, especially in the hot weather. Your comfort is important to us, and we appreciate you bringing this to our attention so we can improve our service.
We hope to have the opportunity to welcome you back in the future for a seamless stay.
Best regards,
Tanja Ritz
guest relation