Maison Messmer Baden-Baden - Hommage Luxury Hotels Collection

Absolut klasse, nach einem durchgefrorenen Nachmittag auf dem Weihnachtsmarkt und shopping, sich im Spa Bereich durchzuwärmen. Sehr schöne Anlage, kleiner als auf den Fotos, aber echt schön. Türe in der Sauna quitscht erschreckend.
Eindruck im Allgemeinen ankommen und sich wohlfühlen....it is good to feel at home

Top Hotel in ausgezeichneter Lage.

Man fühlt sich willkommen, überschaubare Lobby, Top Lage.

Wie immer halt, alles bestens!

Good and needs improvement in the breakfast menu

Sehr gut ohne Einschränkungen.

Sehr schönes Hotel in super Lage, mit überaus freundlichen und hilfsbereiten Mitarbeitern. Vielen Dank - wir kommen sicher wieder

Around 2:00 PM, my husband’s watch, which was placed in the bathroom wardrobe, disappeared while we were at the spa. We immediately reported this to the reception, where we were informed that the hotel could not assist further and that we needed to file a report with the police. Despite our request, the hotel did not provide any documentation or evidence acknowledging our complaint before our departure.

We were told by the staff to “relax” and that the item might have been taken “by mistake,” with no meaningful actions undertaken by the hotel to locate it. This left us extremely distressed throughout the day, as the watch held significant value. At approximately 10:00 PM, an individual from the spa returned the watch, claiming it had been “found.” While we appreciate its return, this does not absolve the hotel of its lack of proactivity and accountability throughout the day.

To compound matters, when I raised my dissatisfaction the following morning with the reception manager, I was met with dismissiveness and a complete lack of respect. The manager was unwilling to offer any compensation or acknowledgment of our ruined afternoon, instead making excuses and justifying the situation in a rude manner.

This experience falls far below the standards one would expect from a 5-star hotel. The lack of security, inadequate response, and dismissive treatment by your management team have left us highly dissatisfied. I believe a gesture of goodwill is warranted to address the inconvenience and distress caused by this incident.

I request a formal response addressing this matter and would appreciate an explanation of what steps will be taken to ensure no future guest experiences a similar situation.

Ich finde es jedes Mal sehr angenehm, dass man als Alleinreisende sehr freundlich und zuvorkommend behandelt wird.

Very nice👌🏻 had a good experiance in SPA. Only blankets vere very small, but could be just for me as I am using very big blankets at home. All other was great👌🏻