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Public Reviews Score
91%

"Very satisfied"

Based on 4,049 reviews across 7 portals
:
No Public Name
50-59 years
Reviewed: 6 years ago (19/12/2019)
Date of experience: 12/2019

Sehr empfehlenswert, freundliches Team, schöne Zimmer, sehr gutes Essen, schöner Spa-Bereich.

Hallo, vielen Dank für Ihre Bewertung und Ihre Empfehlung. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie eines Tages wiederzusehen.
By Melo Jessica
20-29 years
Reviewed: 6 years ago (18/12/2019)
Date of experience: 12/2019

Trop bien en plus j'ai vu les aurores boréales.

Salut Melo Jessica, merci beaucoup pour votre note et votre avis. Nous sommes heureux que vous ayez apprécié votre séjour chez nous et que vous ayez pu profiter des aurores boréales. Nous espérons vous revoir.
By Pattie
50-59 years
Reviewed: 6 years ago (18/12/2019)
Date of experience: 12/2019

I really appreciated that they art outbreak fast at 4:30 so that we could eat before we left for the airport

Hi Pattie,
Many thanks for your review and rating. We are happy that you did enjoy your stay with us and that you got breakfast before you left, even though it was 04:30 am. We always try our best to make sure that our guests don't leave us with an empty stomach. We do hope to see you again, one day.
No Public Name
50-59 years
Reviewed: 6 years ago (17/12/2019)
Date of experience: 12/2019

This hotel was unique.
Perfect for a very quiet nights sleep and for the Blue Lagoon which is on the doorstep.
It’s an extremely quiet hotel with not a lot happening at all so one night was plenty for us here.
It’s the perfect location for the airport too so either a night on arrival or departure would be great.

Hi,
Many thanks for your review and rating. We are happy to read that you did enjoy your stay with us and that you felt our hotel unique. We are in a quiet place but there are plenty things around, plus you can get to all major tourist attractions from our site using TourDesk (to be found on our website) tours that offer pick-up/drop-off services to our hotel. For activities it is the Blue Lagoon, ATV 4x4 adventure and our SPA facilities and floating tanks. We thank you once again for your kind words and rating and do hope to see you again, one day.
No Public Name
50-59 years
Reviewed: 6 years ago (16/12/2019)
Date of experience: 12/2019

Very pleasant staff - lovely food in restaurant- tours were excellent that picked us up from hotel - free shuttle to blue lagoon - called us when northern lights came out - good location for blue lagoon & Reykjanes peninsula & seeing lights as no light pollution- good size rooms & comfy - lovely Christmas touches when we stayed - fabulous stay - thank you.

Hi, many thanks for your kind words and rating. We are happy to hear that you had a fabulous stay with us and that you enjoyed our restaurant and our facilities. We do hope to see you again, one day.
By Jerry
50-59 years
Reviewed: 6 years ago (13/12/2019)
Date of experience: 12/2019

Fantastic. The whole experience was amazing. We felt we were living with a family, rather than in a hotel. The location is superb. All the staff made our stay very special. I have to give particular thanks to Hannah. She was so helpful it was unbelievable, even to the point of coming back to the Blue Lagoon after we didn’t see the shuttle turn up so we phoned the hotel for help. Hannah also went to a lot of trouble to print of information for my wife regarding the Yule Lads - she deserves a medal for putting up with all of our questions!

Hi Jerry, many thanks for your kind words and rating. We are happy to hear that you enjoyed your stay with us and we will make sure to give Hanna your best regards. We are also happy to hear that you felt more staying with a family than a hotel as that is our aim, that our guest feel more like with an Icelandic family than staying at a hotel. We do hope to see you again, one day.
No Public Name
70-79 years
Reviewed: 6 years ago (10/12/2019)
Date of experience: 12/2019

Personal was very nice and helpful. Hotel is close to Blue Lagoon. There is a special room for watching northern light, which is very convenient, as you don't need to freeze outdoor when watching out for northern light.

Hi,
Many thanks for your kind words and rating. We are happy that you did enjoy your stay with us and our facilities. We do hope to see you again.
No Public Name
40-49 years
Reviewed: 6 years ago (09/12/2019)
Date of experience: 12/2019

My stay was fantastic! I arrived very early due to my 6:00am flight expecting to just store my luggage, but they found a room ready for me which was so nice. I was having such a great time that I've forgotten the lady's name that was such a joy to deal with. She was working the front desk and had long blonde hair. She was still there at 7:00pm at night with the same warm smile. She took great care of me and I really appreciated her kindness! The shuttle to the Blue Lagoon was very convenient. The lamb shank at the restaurant was one of the best meals I've even eaten. I'd come back to this hotel just for that meal again! Thank you for such a lovely stay, I'll be back!!

Hi,
Many thanks for your kind words and rating. We are very happy to hear that you did enjoy your stay with us and that we were able to arrange an early check-in. We can unfortunately not always arrange an early check-in but when-ever we can, we do it. We are also happy to hear that you did enjoy our restaurant and we do sincerely hope to see you again with us, one day.
By David
60-69 years
Reviewed: 6 years ago (09/12/2019)
Date of experience: 12/2019

Had to move rooms as the smell of sulphur at night was overbearing.

Hi David, many thanks for your review and rating. It happens that the wind is blowing in our direction and some sulphur smell blows over. This is part of being next to the Blue Lagoon but most of the time the wind is blowing in opposite direction. We are happy that you did enjoy your stay despite of this and do hope to see you again, one day.
By Nicola Coe
30-39 years
Reviewed: 6 years ago (08/12/2019)
Date of experience: 12/2019

Lovely friendly staff we enjoyed our stay very much

Hi Nicola Coe, many thanks for your rating and kind words. We are happy to hear that you did enjoy your stay with us and do hope to see you again.
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